Reviews
Repair in Boise, ID, 83702
Gas Furnace Maintenance in Boise, ID, 83706
“Doug H. has serviced our equipment for many years. We’re 30+ year customers of Western Heating and have nothing but good things to say about Doug and the service we’ve received. However, I have noted in the last couple of years the presence of “up-selling” of additional services that have never been recommended to us before; specifically, plasma generators, duct cleaning and what used to be standard in our servicings…blower cleaning. Regarding the last item, today’s service note indicated that our blower was “very dirty” and “could fail” in the near future because of this. Really? This seems a bit “overdone” as our furnace was installed by Western only 3 years ago and has been serviced regularly according to the Blue Ribbon service schedule. This service (blower cleaning) used to be standard with the Blue Ribbon Plan. We were told that blower cleaning would be part of our service now if we signed up for the “Gold” Blue Ribbon plan. This “failure” commentary is unnecessary, and I imagine would be alarming to most customers, causing them to pay for added maintenance service they may not need.
If I could offer some advice to Western, it would be this: Tone down the commentary about system failures and ease up a bit on up-selling additional services. And make blower cleaning standard in the Silver Plan again. Today’s service was good, but left us feeling wary.
Respectfully,
Steve F.”
Gas Furnace Repair in Boise, ID, 83714
“Tristan is very professional and friendly. He concentrates on the challenges at hand. He goes further than what surface symptoms reveal to find the root cause of the issue. He is a credit to Western and is representative of all the staff from customer service reps through the onsite techs performing maintenance, repair, and installation services.
Thank you Western Air.”
Gas Furnace Repair in Boise, ID, 83705
“Kadon Easley isn't on the list above. He was here when promised in spite of horrible weather. Inspected our misbehaving furnace and explained the problems with it. Very efficient, friendly, polite and explained next steps. He had rough figures to repair our 30 yr old furnace, if they could find the parts. We discussed options and the 3 of us decided that repairing it was a waste of our money. He explained that the next step would be to set up an appointment with a project manager to determine replacement date and cost and that we would be contacted soon to do that. We received a call later that day for that appt the next day. All very professional.”
Gas Furnace Maintenance in Meridian, ID, 83646
“John was efficient and friendly”
Gas Furnace Maintenance in Boise, ID, 83703
“Very thorough, thank you”
Gas Furnace Maintenance in Boise, ID, 83706
“Clayton did an excellent job – very thorough and much appreciated.”
Gas Furnace Repair in Boise, ID, 83702
“Western has serviced our home for many years. We have always been happy with their service. Most recently, Taylor came after we were having trouble with our heater turning on and off. After discovering it was a problem he hasn't seen before he managed to find the issue and fix it without complications. Thanks!”
Gas Furnace Repair in Nampa, ID, 83686
“Very knowledgeable and stayed until the problem was fixed.”
Gas Furnace Replacement in Caldwell, ID, 83607
“Guys that did the install off our new gas furnace did an excellent job. Cleaned up the duct work while installing the new exhaust. Worked fast, but install was very clean and furnace has worked flawlessly..just in time for the colder temps! Appreciate their courtesy & expertise!”
Need HVAC Service?
Contact the experts at Western Heating & Air Conditioning.
Call us at 208-319-1736!