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Heat Pump Replacement in Caldwell, ID, 83607

December 11, 2024

“Thanks for the care you guys gave this vet Because of you ill be able to stay warm I really appreciate you guys.

Thanks. Christopher pierce.”

– Christopher p.
« Gas Furnace Maintenance in Meridian, ID, 83642 » Gas Furnace Maintenance in Boise, ID, 83706

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4980 E. Bradley Street · Boise, ID 83714

208-319-1736

Google Rating
4.9
Based on 4101 reviews
Western Heating and Air Conditioning
Western Heating and Air Conditioning
4.9
Michael Shanafelt
Michael Shanafelt
20:30 05 Aug 26
RIc Bonnell
RIc Bonnell
19:02 05 Aug 26
Garret was professional and understanding of the issue of the heating system. He tried to fix the issue the best he could. We appreciate his attitude and friendly personality.
Ed Huebner
Ed Huebner
18:46 05 Aug 26
The Tech was very professional & found
san mcm
san mcm
17:11 05 Aug 26
Always professional and courteous!
Amber & Richard Sims
Amber & Richard Sims
02:42 05 Aug 26
Seriously so impressed with Michael. Knowledgeable. Easy to work with. Fast repair. Thanks so much!
Annie Lyon
Annie Lyon
21:51 04 Aug 26
I was relieved by their competent service to my hot water heater leaking water lines.
Ren Earl
Ren Earl
13:37 04 Aug 26
I do not give 5 stars lightly but the two gentlemen who solved the problem deserve it.The electrician drilled through the condensate pipe and did not fix it, even though the wall was open and the repair simple.The problem is solved but finding the issue was not trivial.
troy mackey
troy mackey
00:31 04 Aug 26
Kaiden was very knowledgeable and professional, he was straightforward and diagnosed the issue quickly.
Janet Shalinsky
Janet Shalinsky
22:49 03 Aug 26
tim boeving
tim boeving
22:14 03 Aug 26
Kaiden did an excellent job explaining our issue and remedy. Props to him!
Eric Bassett
Eric Bassett
21:36 03 Aug 26
As always I had a great experience with Spencer! He was quick, effective, and gave a lot of great recommendations on keeping our system working well. So far all the guys at Western have been great.
Nancy Daniels
Nancy Daniels
20:42 03 Aug 26
Very polite, extremely thorough and professional. Great service.
Cindy Castro
Cindy Castro
18:08 03 Aug 26
Kaiden He was really informative and super nice. He quickly resolved our problem.
Mark Haslam
Mark Haslam
03:20 02 Aug 26
Amazing troubleshooting. Bob did a great job correcting the issues with our HVAC unitThank you
Kimberly Sheirbon
Kimberly Sheirbon
01:16 02 Aug 26
The service at Western Heating and Air was fantastic. They were fast and efficient. Our technician Bob was very professional and talked me through the issue. He had the unit inspected and fix very quickly. We were extremely grateful.
Jen Barry
Jen Barry
21:01 01 Aug 26
Came early and got my AC fixed quickly! Great service from Garret!
chad everton
chad everton
21:45 31 Jul 26
The tech was very nice, professional and didn't try to oversell unnecessary parts.
Mimi Fetzer
Mimi Fetzer
21:05 31 Jul 26
Western heating and cooling is able to schedule us quickly and then every single technician I've ever met is always really kind and thorough in the job that they do. I appreciate their availability and knowledge.
Shellie Kent
Shellie Kent
22:33 30 Jul 26
I had Bill's heating and air come out and that person wired the capacitor wrong and blew my control panel. I called western for a 2nd opinion and they found the problem, had the control panel in stock and got my ac running same day, Frank Hylton was professional and knowledgeable . I signed up for their maintenance program. So happy with them definitely recommend.😃🎖🎖
terri conway
terri conway
22:28 30 Jul 26
Taylor was professional. I appreciated that he contacted me before he came, did his job....awesome! He made it seem easy...listened to me and answered all my questions/concerns . Thank you.
Sonnay Alvarez
Sonnay Alvarez
19:56 30 Jul 26
I had a great experience!! Christopher was quick, knowledgeable, and explained everything thoroughly. I appreciate the time he took explaining the issue and the solution. Our capacitor was broken. He fixed it so quickly! He was done within 20 minutes and he even took the time to check our water heater which I appreciated. Great service!!! 10/10 highly recommend.
Troy M
Troy M
19:13 30 Jul 26
Joel Tompkins
Joel Tompkins
23:30 29 Jul 26
Very friendly, very efficient, gave great answers to our questions. John did a great job! Thank you!
Bob Nertney
Bob Nertney
22:27 29 Jul 26
I have used these folks for decades. The front office staff is outstanding. The technicians are top-notch, honest and very skilled. I am an Idaho native and know the best HVAC around and these are the ones!
Erik Kingston
Erik Kingston
22:02 29 Jul 26
Garrett was awesome. Great communication, knowledgable and efficient. He’s a good ambassador for Western Heating.
Kristin McGee
Kristin McGee
21:34 29 Jul 26
Susan Tomblison
Susan Tomblison
20:02 29 Jul 26
Very friendly, informative and efficient. Great service!
Matthew Custer
Matthew Custer
13:32 29 Jul 26
I couldn't have asked for a better technician. Louis was professional, thorough, and explained everything in detail. Western Heating and Air Conditioning is lucky to have a great employee like Louis. From the point of making the appointment to the final bill, I was impressed with every step of the process. It's no wonder why the company is highly respected. Thank you
Steffen Russak
Steffen Russak
05:04 29 Jul 26
Professional and friendly
William B
William B
00:46 29 Jul 26
Nice and informative technician. Excellent service.
Betty Tweedie
Betty Tweedie
00:25 29 Jul 26
We're so grateful to have Frank as our HVAC technician! He is kind, compassionate, knowledgeable, so very helpful, an extremely thorough in all he does! We were having issues with readings on our "ecobee" for higher humidity in the house. Frank spent 2 hours trying to diagnose and fix the problem. He wasn't convinced he was able to solve it completely, so asked to come back a second time. Hev did some research over the weekend and found many "ecobee" thermostats can be off with with humidity reading. His humidity device showed our humidity was lower than our "ecobee" said. We asked if he would install a new ecobee we bought. He graciously waited till it was all calibrated before leaving. We so appreciate Frank, especially the way he wants to do things right and fix problems. We highly recommend Frank and Western Heating and Air! Thank you so much! 😃
Lori Mickels
Lori Mickels
00:25 29 Jul 26
Linda Byron
Linda Byron
22:58 28 Jul 26
Professional service. Tristin was knowledgeable, thorough, and helpful.
Eileen Hoverson
Eileen Hoverson
17:50 28 Jul 26
Clayton was just here to check on the air conditioner unit and make sure everything was working as it should including the furnace and even the ductwork. I have some ductwork I'm going to have to get taken care of but other than that everything went smoothly. I have two dogs and they adored him. I'm sure they both would have gone home with him if he had put them in the truck. he was very personable and answered any questions I have Plus he explained what he did and what was needed to be done yet with pictures and explaining in detail and in simple terms so that I could understand it. Explaining it with pictures of the items really helped also. I have had nothing but good luck with all the technicians that work for wickstrom plumbing and cannot recommend them enough.
Adina
Adina
17:34 28 Jul 26
Our Property Management has been on top of the issues that have been taking place with this extreme heat. Our air conditioner motor went out and it was only two business days before Western Heating and Air came to fix. Kadon was punctual, coming first thing in the morning which I thoroughly appreciated. He was extremely efficient, professional, respectful of our home, and a great personality. Authentic and hard-working, installed new motor and informed us of his to best utilize the unit to keep cool. Thank you Kadon, hopefully Western Heat and Air knows what an asset you are to their company! 🙂
Cathy
Cathy
14:48 28 Jul 26
Couldn’t have asked for better service from start to finish! Rafael was honest and friendly about our aging HVAC system. Chris took the time to layout all of our options and got us on the schedule ASAP! Technicians, Travis and Max, were on time, professional and very friendly! We appreciated how hardworking, friendly and knowledgeable all of them were! Thank you to everyone at Western for the great, prompt service and wonderful new HVAC!!
Jim L.
Jim L.
23:36 27 Jul 26
Frank did a great job too (July ‘26). Demetrious did a fantastic job. Patient thorough effective.
Bart
Bart
19:30 27 Jul 26
WOW!!! Travis Whiting and Max Martin were on time, installed out two HVAC systems in record time. On system was in the basement, and one system was in the 140 degree attic which they never complained about the heat. They worked through it like the Pros they are. They were very professional and there to explain each detail of the install, and answer any questions that we had. I could not be more please with their excellent work as well as their communication skills. It is rare to find such consistent hard working technicians. You can rest assured that Western Heating and Air Conditioning along with the Team of Whiting and Martin will do it all RIGHT
Greg Young
Greg Young
18:45 27 Jul 26
Christen Anderson
Christen Anderson
16:22 27 Jul 26
On time, experienced professionals! From diagnostics to trouble shooting to repair!
Sherri Valentine
Sherri Valentine
15:48 27 Jul 26
Very courteous and professional. Answered all my questions. Great job
Lorna Auld
Lorna Auld
16:57 26 Jul 26
Margaret Babcock
Margaret Babcock
20:54 25 Jul 26
GREAT customer service and customer 1stCARING. Professional and very thoroughYes a 5 star rating & THUMS UP!THANK YOU!
Viki Ephraim
Viki Ephraim
20:33 25 Jul 26
Maiden Jenkins did a great job. With his prompt service I will survive this heat wave we are experiencing. He has my recommendation for anyone needing his services. Thank you!
Sam Blaine
Sam Blaine
18:35 25 Jul 26
Christopher was professional, friendly and super helpful in quickly diagnosing and correct our HVAC issue. He certainly lived up to the stellar reputation the Western has built serving the valley for all these years.
Vicki Rice
Vicki Rice
23:01 24 Jul 26
Dustin and Joe were so very informative, walked me through everything they needed to do. We are so grateful for their expertise.
Marya Burns
Marya Burns
22:35 24 Jul 26
Alex was very knowledgeable and professional to work with. He tried to re-ignite my existing water heater without success.When it was determined I needed a new one, he explained all my options clearly.The installation was quick and thorough.I appreciate him and your company. Thank you!
Jodie Hadley
Jodie Hadley
18:03 24 Jul 26
Western was phenomenal! They worked with my time constraints, were timely and communicative. The technician Ryan was awesome! They are a step above the rest!
Dan Gomiller
Dan Gomiller
16:25 24 Jul 26
My previous maintenance company stopped supporting residential and my AC wasn't quite working well enough. I reached out to WH&A because they had a good rep. The turnaround time was fast and the person on the phone was energetic and fun to talk with. The technician came out and was respectful. We talked through all options before he worked, as I was interested in a maintenance plan. We settled on a good solution for that day that would ensure I also get my fall maintenance as well. I have chickens and ducks and he asked me about them too. I hope he liked those duck eggs i gave him!
Julie Biggs
Julie Biggs
03:02 24 Jul 26
My wife and I were very satisfied with the Kadon E who came to our house Was very knowledgeable and answered all my questions and even shook hands
Jack Davis
Jack Davis
16:46 23 Jul 26
It was difficult to obtain the replacement part. Once it was available Western technician did an excellent job installing it.
matthew agahzadeh
matthew agahzadeh
16:22 23 Jul 26
Thank you Spencer Mullins, you are very professional and friendly.
Patrick Lucas (Pat)
Patrick Lucas (Pat)
14:54 23 Jul 26
AC service analysis. Problem not resolved. Need follow up visit.
Frank
Frank
02:48 23 Jul 26
Travis and Max with Western Heating & Air Conditioning did a wonderful job installing our new HVAC system! They were professional, polite, and very thorough. Their attention to detail was amazing. We really enjoyed working with them!
Barbara Parkinson
Barbara Parkinson
23:41 22 Jul 26
This is the best electricial company in Boise. Came to my house today to deal with outages on some parts of the electrical system and were immediately aware of the problem, had ideas about what to do if the problem reoccurs, and best of all solved it. I was very happy with the service and the technicians.
David Olson
David Olson
23:28 22 Jul 26
Great and fast
Chance Covillon
Chance Covillon
21:31 22 Jul 26
Rob Harrison
Rob Harrison
20:17 22 Jul 26
Burned up wall breaker for outside AC unit. They showed up early and waited for me to come home from work. Got to work and were done in a short amount of time. I am happy with the service performed by electricians from Western heating and air!! Thank you!
sheila jamison
sheila jamison
15:01 22 Jul 26
Ryan Miller
Ryan Miller
21:13 21 Jul 26
Great company and great technician. Got the unit replaced, and running very quickly. The technician explained everything he was going to do and was very professional.
BRIAN KIM
BRIAN KIM
21:13 21 Jul 26
best service!!
Dustyn Dries
Dustyn Dries
21:10 21 Jul 26
Kaden was fantastic. Very knowledgeable and he explained everything well to me.Very nice and presentable. Quick and clean work. Would definitely request him again
Lori Talboy
Lori Talboy
20:36 21 Jul 26
Mike was our technician. He was friendly, prompt and informative. Thank you,!
Alana Ashby
Alana Ashby
20:30 21 Jul 26
Josh was professional and fantastic. Things were handled quickly and he was friendly and great at assessing the problem. Thank you for getting my AC up and running! He also had all needed parts which was a relief. I also signed up for the Platinum service plan which has great value. Paying all up front with three units to service was a big chunk of change but well worth it
Brownieplayz
Brownieplayz
17:57 21 Jul 26
Frank was great. Honest, on time, listened. Highly recommend.
Joseph Kim
Joseph Kim
16:53 21 Jul 26
Johnny was great. Chose Western over Ashley. Day and night difference on warranty claims and speed of service and even lower in their quoted estimates
Patrick Olson
Patrick Olson
15:03 21 Jul 26
Friendly and professional people, Chris did good work! This visit was a check on the completed work. All was good!
Ron Andrew
Ron Andrew
13:50 21 Jul 26
Barb Seethala
Barb Seethala
01:03 21 Jul 26
Hard working, respectful and knowledgeable.
Reba Bruner-Croft
Reba Bruner-Croft
00:04 21 Jul 26
We had semi annual furnace, air conditioning tune up and water heater flush. We chose platinum plan. John, our technician was excellent.. very thorough willing to explain process and answer questions. We will definately recommend your services to others.
Robert Krajacek
Robert Krajacek
22:52 20 Jul 26
Christoper came out and fix my ac in 10 mins, great experience!
Robert Hansen
Robert Hansen
22:51 20 Jul 26
The technician was very helpful and fixed our problem really fast
Ron Galindo
Ron Galindo
22:41 20 Jul 26
Much thanks to Theron and Tyler. Western was the right call to make. We needed a new AC and furnace after 27 years. Chris Torres came over and got us all setup with the order and Theron and Tyler installed it today. Very professional and easy to understand the process. Above and beyond.
Miguel G Vittorio
Miguel G Vittorio
22:25 20 Jul 26
Bonnie Ritchie
Bonnie Ritchie
21:35 20 Jul 26
Mike was great today!! He was friendly and professional..thank you!
John Dahl
John Dahl
21:01 20 Jul 26
Bonita Wohlers
Bonita Wohlers
19:01 20 Jul 26
Russ was professional. Explained and showed me exactly what he was doing. I appreciated his great service.
Phyllis Morris
Phyllis Morris
01:01 19 Jul 26
Jayden was wonderful. It was a difficult problem to diagnose. He spent additional time making sure the AC was functioning properly before leaving.
Will McWilliams
Will McWilliams
00:40 19 Jul 26
Great service! Mike did a great job and made sure we understood everything going on. Highly recommend! He was able to fix our AC issue no problem!
John Stroh
John Stroh
23:51 18 Jul 26
Professional polite responsive knowledgeable friendly all around very good service tech thank you
Darion Green
Darion Green
22:32 18 Jul 26
Great experience and friendly technician. Caleb was awesome.
PATRICK NUNEMACHER
PATRICK NUNEMACHER
18:49 18 Jul 26
Awesome, professional well run company. Kevin is a solid manger.
Jeff A. Heindel
Jeff A. Heindel
23:38 17 Jul 26
The Technician (Josh) was great ... repaired the defective part and provided great information on potential considerations for the furniture if I choose to replace my aged HVAC system.
Paul & Deb Bolton
Paul & Deb Bolton
20:40 17 Jul 26
Ron Del Bosque
Ron Del Bosque
20:15 17 Jul 26
Tech showed up on time. Explained all repairs. Prompt repairs.
Kevin Falk
Kevin Falk
20:05 17 Jul 26
Travis and Max did a great job in the heat installing our new furnace and AC. Great folks to have it worked on!
Sheri Harrison
Sheri Harrison
18:41 17 Jul 26
Louis was exceptional! Very knowledgeable, professional and real. He diagnosed and took care of the problem and educated me in the process. I would highly recommend him and Western Heating and Air
Pat Ott
Pat Ott
17:27 17 Jul 26
Our technician, Matt, got right to work and identified the issue. He was very professional, knowledgeable and thorough. His diagnosis was correct the first time and he was able to fix it on the spot. Thank you for responding so quickly to our service request!
Sheree Gaughan
Sheree Gaughan
04:15 17 Jul 26
Had an issue with the thermostat. Chris Arras, my technician figured out the problem quickly & had parts brought to the house. AC was back up & running! Will continue to use them for HVAC projects. You can't go wrong with this company.
Kronik Payne
Kronik Payne
20:21 16 Jul 26
Great service, professional, and the install team was cute, as a bonus ⭐️⭐️⭐️⭐️⭐️
Marilyn Elmore
Marilyn Elmore
19:34 16 Jul 26
Excellent job!!! Ken was great!!!Installed a furnace motor and an AC capacitor. Everything is cool 😎
Logan Hobdey
Logan Hobdey
02:08 16 Jul 26
Very professional planning and installation. Chris got us into the right equipment. Travis and Dustin knew their stuff on the install.
Susan Newhouse
Susan Newhouse
00:00 16 Jul 26
Brennan did a terrific job! New furnace and water heater! Checked AC to make sure it is working properly. New thermostat installed today!Thanks to both men who did great work. I appreciate them!Sue
Deborah Gardner
Deborah Gardner
22:50 15 Jul 26
Shane worked with us on getting the best HVAC unit while trying to stay in a budget. Max and Travis were professional and did a GREAT job. Would use them again for sure.
Laurie Fitch
Laurie Fitch
20:51 15 Jul 26
Very respectful and knowledgeable and explained everything. Kaiden was a joy to work with.
Brian Clay
Brian Clay
19:07 15 Jul 26
The technician Chris is always extremely informative and never pressures to push sales. Always seems to get the job done efficiently.
Sheri Ascherfeld
Sheri Ascherfeld
16:37 15 Jul 26
Johnny did a great job with my AC maintenance! Very thorough!
Cally Earl
Cally Earl
16:24 15 Jul 26
Very prompt service, I appreciate the communication scheduling the appointment and then calling prior to say he was on his way and including a photo so I knew who to expect at my door. I’m renting so he wasn’t able to fix my ac, but he did contact my property manager to notify them the ac needs replaced. So hopefully they respond soon and he or someone else on the team can come back very soon to replace it.
anabel rios
anabel rios
00:01 15 Jul 26
This was a mid July a/c unit service. Terrible timing. Our system completely died. I called western heating for a diagnosis. It was more expensive for the diagnosis performed than my 2nd opinion with a competitor, But they were very thorough and prompt. We went with western because of the 18mo no interest option we qualified for. The techs have all been so great! Very friendly, knowledgeable and clean. Thank you all!
Kimberly W.
Kimberly W.
23:55 14 Jul 26
you guys rock!!! Thank you so very much!!!! John was awesome!!!
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