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Heat Pump Maintenance in Boise, ID, 83709

January 8, 2025

“Through inspection and answer all question on this system.”

– Ted B.

« Air Duct Cleaning Maintenance in Boise, ID, 83702 » Maintenance Maintenance in Meridian, ID, 83642

NEED SERVICE? CALL THE EXPERTS AT WESTERN

Boise | Meridian | Eagle | Nampa | Caldwell | Star | Kuna | Emmett

Garden City | Payette | McCall | Cascade | And Surrounding Areas

SEER-WHA-250806-3dRGB-LG

4980 E. Bradley Street · Boise, ID 83714

Google Rating

4.9

Based on 4101 reviews

Western Heating and Air Conditioning

4.9

18:22 16 Sep 26

Excellent service

21:12 15 Sep 26

Had my system checked and all was well. Asked if he had time to flush my water heater and he said absolutely. Got that done and had some great conversations with Kadon while he was working. Outstanding young man. Thanks Kadon for your efforts !!!

Niomi Bettinger

19:07 15 Sep 26

Bob was super quick to getting to my business, and got my AC working right away, along with suggestions for the future so that I could plan for upcoming needs. I would definitely recommend this company!

22:01 11 Sep 26

Louis H did the work efficiently, answered my questions with education and warmth! Great service!

20:12 11 Sep 26

Ken was outstanding. He was SO knowledgeable and explained things to me in a way that I could understand. Great experience with your Company.

19:24 11 Sep 26

Friendly people, easy to get scheduled, and I love that the company sends updates on techs & arrival time!

16:09 11 Sep 26

chris did a excellent job......very knowledgeable and friendly ..... represents your company is a very professional way

05:03 11 Sep 26

Unfortunately my experience did not go as expected, my AC was not fixed by western and I was charged several hundred dollars in troubleshooting fees with no resolution offered. Very disappointing for such a well known company.

00:08 11 Sep 26

After a routine maintenance check, our technician discovered several indicators of a failing water heater. Since it was 12 years old, we had them replace the unit. They did a great job and we were pleased with their competence and quality of their service.

20:29 10 Sep 26

Followed up after my visit to ensure that I had been given all options for replacing my dual capacitor. Marissa from dispatch was knowledgeable, professional and VERY HELPFUL! She was able to adjust the price down with an adjustment in the warranty. Original price was $390 with 5 year warranty. She adjusted to $215 with a 1 year warranty, which suits us better right now.

23:40 09 Sep 26

Brett is professional and efficient. He tuned up and repaired on the spot both the heat pump and heating unit. Glad to have you folks on board for my maintenance!

00:11 09 Sep 26

Travis, Max and Elijah were personable and professional during the installation of a new furnace and A/C unit. 5 stars! Highly recommend!

20:32 08 Sep 26

Blue Ribbon HVAC inspection. As always , Western was prompt, professional, provided a complete explanation of findings. Technician Garret was outstanding, highly recommended!

20:09 08 Sep 26

Timely professional efficient friendly

16:27 08 Sep 26

20:37 04 Sep 26

These guys were very efficient and friendly

20:34 04 Sep 26

Awesome tech came to the house and answered all our questions. Very knowledgeable. Thank you

16:57 04 Sep 26

Furnace/AC serviceAnual2 systems with filtersphotoes showed a build up of cottonwood fuzz.On timeGood wrap up comunication .

15:42 04 Sep 26

John did a fantastic job! He was friendly, helpful, professional, and efficient. Very thankful for his service!

18:01 03 Sep 26

Louis was thoroughly and honest.

17:51 03 Sep 26

It was difficult to obtain the replacement part. Once it was available Western technician did an excellent job installing it.

21:05 02 Sep 26

Western H&C always does a great job. Been a customer for years! Highly recommend them!

18:29 01 Sep 26

Western Heating & Cooling is the only company I will ever trust with HVAC moving forward. My little Samsung ductless mini-splits have been an ongoing issue. I had 3 different maintenance & repair companies throughout the year attempt to fix the issues, all failed leaving me with the bill & a bandaid. Western actually spent the time analyzing, going through a logical process of elimination, calling Samsung, and really getting to the root of the problem. All for an extremely fair price! They were so kind and professional, always wore protective booties in the house, very responsive with phone calls, you couldn’t ask for better service. Thanks Western!

15:54 01 Sep 26

Doug did a great job. He is very professional and conversational.

Trina Martichuski

19:33 31 Aug 26

11:18 31 Aug 26

Fast efficient and very well done.!!!

01:51 31 Aug 26

On time,on point,professional tech. Thanks Western Heating &Air team.

23:26 30 Aug 26

Have worked with them on a couple occasion. Residential and commercial jobs. Always professional, fair, and their employees really are there to help.

Wanda Jane Smith

02:38 30 Aug 26

Taylor was very professional and pleasant to work with. Thanks Western! I would like him to be my Tech whenever possible.

22:31 28 Aug 26

Louis was on time and very professional. I’m nosey and wanted to see what was happening and he was more than happy to explain everything to me and did not make me feel like I was in his way. Glad my neighbor recommended your company as it was a pleasure. Thanks again Louis. Well done👍

21:44 27 Aug 26

18:53 27 Aug 26

Another big company had installed an HVAC system but left the ductwork untouched, then wanted to charge an arm and a leg for that work. Sam gave me a very reasonable estimate and Michael, Anthony, and, Zabe did a fantastic job removing the old and installing all nee ductwork. I could feel the difference immediately. They were clean, friendly, and professional. I would recommend them to my own family.

11:20 27 Aug 26

Super !

00:10 27 Aug 26

Thank you for being so speedy and thorough. Our service guys Max Elijah and Travis went above and beyond. Thank you again!

00:07 27 Aug 26

Louis was fast, efficient, and pleasant to work with

19:00 26 Aug 26

Always great! Ryan was professional and and explained work being done. Great service and value.Thank youPhil B.

19:14 25 Aug 26

Excellent experience with Western Heating & Air Conditioning! After a brutal wildfire season, I needed an air purifier installed. From my initial call on Friday to Shane inspecting my setup and giving me a quote on Tuesday, and full installation by Thursday—the whole process was seamless. Every team member was professional, friendly, and polite. Highly recommended!

22:26 24 Aug 26

AC stopped working. Cris was great at explaining the issue and offering options. Really appreciate the time he took to explain so I could understand what had happened.

21:51 24 Aug 26

**Edit to add - after owners response - if my apt was originally scheduled incorrectly for 7/24/26 by the AI system, how would I have gotten a new appointment scheduled with your company for today, 8/24/26 if I hadn't spoken with your office again?! I spoke with your office for almost 13mins on 7/24/26 when they called me to explain the AI system scheduled us for the incorrect date and I explained in detail the issues with my AC and never once was an additional $100 fee for diagnostics discussed, only the option for the monthly plan which i said i would think about. But knowing our system was not keeping up with the heat in the afternoon and evenings I was still scheduled for and quoted an A/C Tune-up - Shady and liars.**Terrible, I feel they are just another shady A/C & Heating company. I called a month ago when my AC could not keep up in the afternoon and evenings with how hot it was outside, explained I needed an AC tune-up because we have not had one done before. Their answering service scheduled an apt for the next day. I then received a call back from an actual person, not the AI answering service and they explained that the service put us in for the wrong day. I had assumed as much when its the hottest month of the year, I assumed I would not get next day service. I explained to a real person everything that was going on with our AC, that its never been serviced and its not keeping up with how hot it gets in the afternoon and evening. She quotes me the price of the AC Tune up and offers the family plan, I tell her I'll think about it, and I get scheduled for a tune up for a month later.The technician arrives today, I again explain what is going on, that our AC works fine most of the time, but it can't cool the house down enough in the hotter evening. He tells me that they have to "Service and diagnose" the underlying issue and it will now cost an additional $100. I said no, let's start with the tune up and clean the machine, since that hasnt been done before, and if the issue persists we will have them back out for service. He continues to tell me no, thats not how they do it, it has to be a service call. I politely decline service. I call their office to find out why, when I told them the exact issues we were having they did not tell me that it would HAVE to be a service call with a diagnostic for an additional $100 when scheduling. The person then went on to argue with me that I did not speak to an actual person, but their answering service which clearly did not catch the full extent of what I was asking for and needing done for my AC. I explained, no, it was a person because they called me back and I had a 5min convo with them.Im used to shady AC repair people in this area. I was trusting this company to be different based on their reviews, and they caused me to waste a month to try to scam me when they got here. Completely frustrating!

20:16 24 Aug 26

After my current HVAC provider said I had a coolant leak in my system, they quoted a very high estimate for finding the leak and refilling the coolant: $2400!! The technician said the system was 4 lbs down (turns out there is no way of knowing this until you refill the system!), however the quote included $740 for 7 lbs of coolant! I called Western to get their 2nd look service call (free) and Dustin showed up. What a difference! Dustin found the leak in about 15 minutes with a gas detector. It was a loose nut on a fitting! He tightened it and refilled the system with 3 lbs of coolant. Total cost under $300 because Dustin didn't do a full leak test. Instead, after filling the system he will return to do the full test which will be another $200-ish. In other words, he not only was super smart and professional, he didn't nickel and dime me. Folks, you can't do better than Western, they truly want to do what's best for you and your wallet. Don't use anyone else!!!

02:45 24 Aug 26

We purchased a new Toll Brothers home, and Western-Heating Plumbing and Air was contracted to install the AC. After moving in, we registered the unit to activate the extended warranty and signed up for the platinum maintenance plan ($48/month), which added five extra years to the warranty on repairs.13 months later, the AC stopped blowing cool air during a hot summer. I contacted Western Heating & Air Conditioning, who said a technician would visit for $97 the next day. Kaleb arrived shortly after, inspecting the unit in about ten minutes. He informed us that the compressor had failed and needed replacement. While the parts were covered under warranty, the repair would cost $2,008. I was confused, given the unit's newness, and pointed out that the warranty should cover the repair and parts but I was told it had been expired.I contacted Carrier, the manufacturer, who explained that this issue shouldn’t happen and noted that compressors typically last 10-15 years. They clarified that improper installation would be the only reason for such failure.A different HVAC company confirmed the unit was indeed installed incorrectly. I reported this back to Western Heating & Plumbing, who scheduled Kaleb to revisit and re-inspect the unit. The following day, after several diagnostics, Kaleb confirmed improper installation and said he would discuss the matter with his manager.When I didn’t hear back, I requested to speak with a supervisor. During my conversation with the supervisor, he avoided addressing the issue and dismissed the possibility of incorrect installation.I then contacted Toll Brothers to report the matter. They agreed the situation was unacceptable for a new unit and assured me they would take action.Western Heating Air & Plumbing does not care nor value their customers. Their focus seems to be solely on profit, but they fail to provide quality service. This experience has discouraged me from using them again.

19:30 22 Aug 26

Marianne Shannon

17:49 22 Aug 26

Billing error sent me through the roof but it was resolved within 3 days

01:35 22 Aug 26

Travis, Max, and Elijah did a great job on installing my Carrier heating and air conditioner unit. They were very professional, and gave me a complete rundown on all the work they performed!

00:15 22 Aug 26

Brett did a great job.

22:11 21 Aug 26

Chris saved the day! With 100 degree temperatures, it couldn’t have come at a better time.

21:58 21 Aug 26

I've been using Western for 12 years and have always had a courteous and professional experience. New systems are fully explained with cost and install time quotes, maintenance and repairs completed efficiently. I know that overall I would have spent much more had I not had their Blue Ribbon service. When emergencies occur (and they will, eventually) it's assuring to know Western will be here for us when we need them!

18:43 21 Aug 26

Excellent-knowledgeable and quick. Came right out in this heat

Stephanie DeNinno

00:58 20 Aug 26

05:16 19 Aug 26

Jayden was awesome. Thank you for coming out on such a late notice.

03:14 19 Aug 26

Jaden was great! He found the problem quickly and replaced the capacitor on the ac unit. He is a total pro! He checked the cooling efficiency and found it to be within limits for an old system. Fantastic after hours service! It's all fixed and cooling great! 5 stars all the way!

02:27 19 Aug 26

Called Western Heating when our air conditioner broke in 96° heat after business hours. They came out quickly, solved our problem and charged a reasonable price. I really appreciate their great service! Their tech Jayden was very helpful and patiently explained the problem to us. Thanks again!

22:28 18 Aug 26

Kaleb did an awesome job. He thoroughly and clearly explained everything he did. The unit has never run better! Thanks, Kaleb!

16:53 18 Aug 26

Tracey Greenwood

12:43 18 Aug 26

The office staff communicates so well and our technician, Johnny, did a terrific job. We felt extremely cared for. Thank you for making our uncomfortable issue easy and quick to fix.

Eric von Stromberg

20:50 17 Aug 26

David F (electrician) was great! He was diligent in troubleshooting and quick in repairs. Also a nice guy!

19:24 17 Aug 26

Randy was very considerate, compassionate and thorough. He really went above and beyond what I expected. Plus, he didn't challenge me with my old system. Instead he just acknowledged and was helpful. Will definitely be a returning customer.

11:51 17 Aug 26

Ashley Fife-Whittington

00:56 16 Aug 26

Benjamin Hudgens

20:10 15 Aug 26

Garret was great! Quick diagnosis and quick fix!

23:50 14 Aug 26

Unfortunately for me, I wasted over four hours of my Friday waiting for the technician to do the work. Had I not called your office at 1:42 I most likely would have been gone to do my errands before Michael called me to say he was leaving to come to my house which he called at 1:59. When he arrived at 2:20ish I asked Mike when he realized he wasn’t going to make it to my home between 11:00-2:00? He said not until about ten minutes before I called as it was not showing up on his phone. He did apologize and he gave me a free AC filter. I cannot express highly enough my disappointment in all of this and would love to go over your broken scheduling process with upper management to make a few process improvement recommendations.Kenny Vaughn

anonymous google user

20:55 13 Aug 26

Tristin was knowledgeable, professional, and very thorough. I appreciated his dedication to diagnosing correctly and making sure everything was in good working order… A pleasure to work with!Thank you! Angela Gregg

Jezmynne Amergin

19:36 13 Aug 26

Update, one year later. The install was great, but their ongoing customer service isn't stellar. They didn't want to book my pre-paid spring service in a timely fashion (I called in May), and when I told the woman on the phone I wanted something before the end of summer, she didn't have any options nor did she mention a wait-list. She just said, "Okay!" and hung up the phone. I used another company for my spring service. Now, they're calling me to book the spring service (it's mid-August) and telling me that not using them to service my AC unit voids my warranty. This was never mentioned in May, when I initially called to book said service. Nothing was explained at that time. Now, I'm wondering if the woman I spoke to in May hung up the phone so quickly because she knew if I used someone else I would void the warranty, and they wouldn't have to be responsible for it. So, they do great installs, but don't buy the warranty and don't expect great customer service thereafter. They seem to be more of a break-fix instead of maintenance team.___I had a great experience with Western! Our 28 year old AC unit finally gave up, and Western had someone out the next day to review the situation. Dustin was professional and efficient and gave us his honest opinion, making our decision to proceed easy. Jason, the project manager, arrived the next day to plan our replacement. He was professional, enthusiastic, answered every question, and offered so many helpful suggestions. Booking was super easy, just a few texts back and forth to set the day and time. I was so surprised I could get on the schedule so quickly! At the peak of heat in June, I figured we’d be weeks out, but no. We were on the schedule just a few days after our project manager left. Theron and team mate arrived to complete the work and both were so through and professional! I work from home and had meetings all afternoon, but I never heard a bump, peep, rattle, crash, or anything! The team worked quickly and efficiently and had the entire thing done in about four hours. Everything looks so nice! Theron really went out of his way to ensure all our new lines were carefully wrapped and neatly organized, making both our heater and AC area tidy. The team also patiently answered all our questions and did a thorough review and introduction to our new AC unit and how it tied into our heater. Overall, I am so pleased with Western and very, very grateful they could get us an AC unit so quickly! 10/10. Appreciate y’all!

15:43 13 Aug 26

We received 5 quotes for our HVAC replacement, high and mid range options. Throughout the process Western just did everything right from a customer service perspective. They aren’t the least bit expensive but from their sales, repair and installation team. We were very impressed.

20:41 12 Aug 26

Christopher was very personable and professional servicing our AC today. Thank you!

02:45 12 Aug 26

Joe was very informed and personable.

01:56 12 Aug 26

Incredible company, incredible team. They stepped up to the plate on one of the hottest days of this summer, in a dire medical emergency, within an hour, after a different company failed to fix the problem, leaving us unimpressed. They affordably helped us in a crisis. Their Tech was awesome, leaving us all around impressed. Thank you, well done.

23:45 11 Aug 26

Christopher was professional and explain what needs to be repair for the a/c

23:27 11 Aug 26

Trey did a great job. He was very informative, competent and pleasant. He did a very thorough job and it was much appreciated. Thanks!

21:43 11 Aug 26

I’ll hire this company for literally every project related to HVAC, plumbing, and electrical from now on. It’s my 3rd interaction over the years and today they replaced out HVAC, and Water heater. Their product is the best, and the service is unrivaled in the valley. 💯I’ll be happily handing over more money next year for a mini split.

18:32 11 Aug 26

Charles Erickson

16:05 11 Aug 26

Evan Rose was super cool, knowledgeable and quick to help us get our AC functioning again!

23:29 10 Aug 26

Great experience.

16:15 10 Aug 26

Great experience. Tech was efficient and communicated what he found and the solutions. We had him out to get our home ready for closing. We will definitely use them at our next house.

george whitmore

01:43 08 Aug 26

00:35 08 Aug 26

Evan was very knowledgeable and polite.

16:21 07 Aug 26

Alex was knowledgeable, professional and quickly diagnosed and repaired an issue with our demand hot water heater.

22:14 06 Aug 26

As always I had a great experience with Alex and Spencer! They were quick, effective, and gave a lot of great recommendations on keeping our system working well. So far all the guys at Western have been great.

21:52 06 Aug 26

Christopher came to the house to fix our AC unit when it was almost 100° outside. Christopher was great explaining the issue to me and fixed the problem as quickly as possible. Really nice guy, this company always has great service.

Nadine Nicolayeff

17:47 06 Aug 26

17:09 06 Aug 26

Great experience! Unplanned breakdowns always stressful for homeowner. Our recent issue worked process exceptionally. From getting repair request started. To communication leading into technician (Garrett!!!) getting to house was great. Garrett diagnosis problem and fixed it and now we have AC again.Will definitely be using these folks for all future needs. Hopefully that is many years out but when time comes. It's them

22:43 05 Aug 26

Western came through again. Frank came and repaired my water heater efficiently and professionally. He explained what the problem was and sourced the part, went and got it and came back and installed. I am a happy camper. Thanks Western!

19:02 05 Aug 26

Garret was professional and understanding of the issue of the heating system. He tried to fix the issue the best he could. We appreciate his attitude and friendly personality.

17:11 05 Aug 26

Always professional and courteous!

Amber & Richard Sims

02:42 05 Aug 26

Seriously so impressed with Michael. Knowledgeable. Easy to work with. Fast repair. Thanks so much!

13:37 04 Aug 26

I do not give 5 stars lightly but the two gentlemen who solved the problem deserve it.The electrician drilled through the condensate pipe and did not fix it, even though the wall was open and the repair simple.The problem is solved but finding the issue was not trivial.

00:31 04 Aug 26

Kaiden was very knowledgeable and professional, he was straightforward and diagnosed the issue quickly.

Janet Shalinsky

22:49 03 Aug 26

22:14 03 Aug 26

Kaiden did an excellent job explaining our issue and remedy. Props to him!

03:20 02 Aug 26

Amazing troubleshooting. Bob did a great job correcting the issues with our HVAC unitThank you

Kimberly Sheirbon

01:16 02 Aug 26

The service at Western Heating and Air was fantastic. They were fast and efficient. Our technician Bob was very professional and talked me through the issue. He had the unit inspected and fix very quickly. We were extremely grateful.

21:01 01 Aug 26

Came early and got my AC fixed quickly! Great service from Garret!

21:05 31 Jul 26

Western heating and cooling is able to schedule us quickly and then every single technician I've ever met is always really kind and thorough in the job that they do. I appreciate their availability and knowledge.

22:33 30 Jul 26

I had Bill's heating and air come out and that person wired the capacitor wrong and blew my control panel. I called western for a 2nd opinion and they found the problem, had the control panel in stock and got my ac running same day, Frank Hylton was professional and knowledgeable . I signed up for their maintenance program. So happy with them definitely recommend.😃🎖🎖

22:28 30 Jul 26

Taylor was professional. I appreciated that he contacted me before he came, did his job....awesome! He made it seem easy...listened to me and answered all my questions/concerns . Thank you.

19:56 30 Jul 26

I had a great experience!! Christopher was quick, knowledgeable, and explained everything thoroughly. I appreciate the time he took explaining the issue and the solution. Our capacitor was broken. He fixed it so quickly! He was done within 20 minutes and he even took the time to check our water heater which I appreciated. Great service!!! 10/10 highly recommend.

19:13 30 Jul 26

23:30 29 Jul 26

Very friendly, very efficient, gave great answers to our questions. John did a great job! Thank you!

22:27 29 Jul 26

I have used these folks for decades. The front office staff is outstanding. The technicians are top-notch, honest and very skilled. I am an Idaho native and know the best HVAC around and these are the ones!

21:34 29 Jul 26

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