Reviews
Other Installation in Eagle, ID, 83616
Gas Furnace Repair in Eagle, ID, 83616
“Triston has helped me out for several years he is extremely knowledgeable and has a great customer presence. His knowledge is extensive but his instincts about the function of systems is his special talent. As a retired engineer I respect the way his mind solves problems. He resolves my issues quickly and as economically as possible. I have been a customer for years and I have never been disappointed. Great company with great people”
Heat Pump Repair in Boise, ID, 83709
“Louis was great! Very nice person and very helpful. He took the time to reformat my ecobee thermostat which was not operating properly.”
Gas Furnace Maintenance in Boise, ID, 83713
“Very helpful, even shoveled snow off my drive and walk.”
Gas Furnace Replacement in Boise, ID, 83713
“I was having problems with my furnace and Clayton did a thorough job diagnosing the issues and did some cleaning and repairs. He was very professional and knowledgeable about the furnace and thoroughly explained to me his recommendations.”
Repair in Boise, ID, 83702
“I requested after hour service. Within an hour the technician arrived and assessed my problem, preformed the repair, cleaned up and was on his way . I had peace of mind without having to wait until the next day. Thank you Loyd.”
Gas Furnace Maintenance in Boise, ID, 83706
“Doug H. has serviced our equipment for many years. We’re 30+ year customers of Western Heating and have nothing but good things to say about Doug and the service we’ve received. However, I have noted in the last couple of years the presence of “up-selling” of additional services that have never been recommended to us before; specifically, plasma generators, duct cleaning and what used to be standard in our servicings…blower cleaning. Regarding the last item, today’s service note indicated that our blower was “very dirty” and “could fail” in the near future because of this. Really? This seems a bit “overdone” as our furnace was installed by Western only 3 years ago and has been serviced regularly according to the Blue Ribbon service schedule. This service (blower cleaning) used to be standard with the Blue Ribbon Plan. We were told that blower cleaning would be part of our service now if we signed up for the “Gold” Blue Ribbon plan. This “failure” commentary is unnecessary, and I imagine would be alarming to most customers, causing them to pay for added maintenance service they may not need.
If I could offer some advice to Western, it would be this: Tone down the commentary about system failures and ease up a bit on up-selling additional services. And make blower cleaning standard in the Silver Plan again. Today’s service was good, but left us feeling wary.
Respectfully,
Steve F.”
Gas Furnace Repair in Boise, ID, 83714
“Tristan is very professional and friendly. He concentrates on the challenges at hand. He goes further than what surface symptoms reveal to find the root cause of the issue. He is a credit to Western and is representative of all the staff from customer service reps through the onsite techs performing maintenance, repair, and installation services.
Thank you Western Air.”
Gas Furnace Repair in Boise, ID, 83705
“Kadon Easley isn't on the list above. He was here when promised in spite of horrible weather. Inspected our misbehaving furnace and explained the problems with it. Very efficient, friendly, polite and explained next steps. He had rough figures to repair our 30 yr old furnace, if they could find the parts. We discussed options and the 3 of us decided that repairing it was a waste of our money. He explained that the next step would be to set up an appointment with a project manager to determine replacement date and cost and that we would be contacted soon to do that. We received a call later that day for that appt the next day. All very professional.”
Gas Furnace Maintenance in Meridian, ID, 83646
“John was efficient and friendly”
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