Michael L.
Michael L.
Service Tech
34 Reviews
Gas Furnace Maintenance in Boise, ID 83704
“Michael Lotts performed routine maintenance and installed a new heat exchanger on our 15-year-old Carrier, gas furnace. He just explained the problem, got the parts, and fixed it. He was timely, honest, and very competent, which we really appreciated.”
- Roger W.
Gas Furnace Maintenance in Boise, ID 83714
“Knowledgeable, helpful, and friendly. The best! Greatly appreciated!!”
- Terry S.
Crawl Space Blower & Smoke Detector Replacement in Emmett, ID 83670
“Western Heating does a wonderful job of sending scheduling notes and reminders. We feel confident that a service tech is "on the way" and that our business is important. Michael Lotts does a great job letting us know what he is doing and is very responsive to any of our questions. We would definitely refer Western Heating to our neighbors and friends.”
- Barbara S.
Gas Furnace Maintenance in Star, ID 83669
“Michael was AMAZING!!! He was so friendly and knowledgeable, and truly went above and beyond to make sure I understood everything. Thank you so much Michael for such great customer service and for being so kind!!”
- Lacy M.
Heat Pump Maintenance in Emmett, ID, 83670
“We are Platinum Blue Ribbon clients and recently scheduled our annual heat pump/water heater flush/smoke detector battery check. Everyone at Western Heating is so helpful and friendly from the appointment schedulers to the service technicians. We met Michael a year ago when we had some issues with how our tankless water heater was installed by our home builder. Michael knew exactly what needed to be done and recommended having the annual flush to extend the life of our unit. Because of our positive experience last year, we called in a month early so that we could request Michael to perform this year's preventative service maintenance. He shows up on time, listens carefully as we describe what we feel we need to have done, and also offers suggestions of other things we may want to consider in the future.”
- Barbara S.
Air Conditioner Repair in Meridian, ID, 83646
“Michael was pleasant to visit with. He advised me what happened to the system, recommended options, etc., and had my unit fixed within an hour. Thank you for such wonderful service.”
- Pam Z.
Air Conditioner Repair in Meridian, ID, 83646
“So impressed with the courtesy, professionalism and punctuality of the service person who came to our aid in the middle of the heat. Called the night before and they were there the next morning and able to repair our air conditioner on the spot. Over the years, we have always been extremely happy with Western's service and we weren't disappointed when we knew they were extremely busy this time.”
- Tim M.
Air Conditioner Maintenance in Meridian, ID, 83646
“Mike performed a second opinion check for me as I had previously had another company perform a maintenance check for me 2 months ago. I was NOT happy with the other company. I felt they didn’t do a thorough check on either the furnace or the HVAC. Also, they immediately wanted to charge me for a whole new HVAC system! Mike told me the truth, the other company did not. He did what was required, topped off the refrigerant and then I scheduled a leak check to be scheduled for the following week. Ken came out and performed the leak check. Everything seemed fine. Both gentlemen were professional, knowledgeable, and truthful!!!! Western Heating and Air now will be receiving my business and I have already recommended them to family and friends! Thank you so very much! I am so grateful!”
- Debbie H.
Air Conditioner Repair in Boise, ID, 83713
“Michael is extraordinarily conscientous and kind. He explained what he found and everything he attempted in order to resolve the problem and how/why nothing worked. He truly seemed to want to find something other than this "worst case" situation. He explained different options and really clearly explained what each option would accomplish. I cannot speak highly enough of Michael's professionalism, candor and empathy. Stellar customer service! Huge thanks to him for his assistance and expertise.”
- Mary Lynn D.
Air Conditioner Repair in Eagle, ID, 83616
“Michael did a great job diagnosing and repairing our blower motor.”
- Doug T.