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Water Heater Replacement in Star, ID, 83669

April 16, 2024

“Excellent technician”

– Larry C.

« Air Conditioner Maintenance in Boise, ID, 83703 » Air Conditioner Maintenance in Boise, ID, 83703

NEED SERVICE? CALL THE EXPERTS AT WESTERN

Garden City | Payette | McCall | Cascade | And Surrounding Areas

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4980 E. Bradley Street · Boise, ID 83714

208-319-1736

Google Rating

4.9

Based on 3958 reviews

Western Heating and Air Conditioning

4.9

Isabel Orellana

16:19 08 May 26

Always experienced technicians and very thorough inspections with detail on what is done. Rosemary was great finding us support as quickly as we needed. We are very pleased. Just make sure you pay immediately, or call them to make payment to avoid extra charges. They didn't tell me this, and they were able to help .

Vicki Cole

16:19 07 May 26

Charity was absolutely wonderful, knew her business for sure & has a marvelous personality. We would like her every time for now on. Western is lucky to have her.

Scott Schwen

19:28 06 May 26

Experienced technicians and great maintenance advice !Preventive maintenance and timely repairs !Top notch HVAC & Electrical knowledge !Thank you Kaleb !

Casey S.

23:45 05 May 26

Our AC wasn't kicking on so we called Western Heating and AC. Cris came out and was super nice, knowledgeable and worked quickly. He showed me what was wrong and explained it in a way a non prof. would understand. Cris gave me all my options and broke down the pricing, no hidden fees or high pressure upselling. AC is working now and is blowing cold! Would highly recommend Western Heating and AC, especially Cris - He knows his stuff!

Bobbieo Olson

21:54 05 May 26

Chaston and his # 1 guy arrived in good time! Cleaned me up in record time and even found a dryer vent that had never been hooked up prior,,,this house will only be 3 yrs old in September 2026! So glad that I had this service done!

Megan McNerney

17:42 04 May 26

I had such a great experience with my technician, Ken Tokowitz, from Western Heating and A/C. He was incredibly kind, professional, and took the time to be very thorough with everything he checked. What really stood out to me was how he went above and beyond—he even made sure my unit was still under warranty, which I truly appreciated. He found the leak right away and was confident in fixing it.In comparison to the company that originally installed my system, this level of care and attention made a huge difference. It’s clear Ken genuinely cares about doing the job right and taking care of his customers.I would absolutely recommend Ken and Western Heating and A/C to every single friend and family member without hesitation. Outstanding service all around!

Girlieness 2323

23:44 01 May 26

My dad and I were stranded at the dmv today. So many people passed us and had said no to helping us. Tristen Davis went above and beyond and saved the day. Thanks for the jump start today!

Kathleen Heidel

20:49 01 May 26

I was very impressed with their technician Spencer. He did a thorough examination and servicing of my heating system. He answered all my questions and went a step further. I had a beeping on occasion in my laundry room that I couldn’t figure out. He found a water alarm on the floor in back of the water heater that needed a battery change. He literally saved my sanity. Thank you. Thank you!!!

Tony

17:20 01 May 26

These guys are the worst.

G J

19:00 30 Apr 26

*Update*We did not receive three missed calls, a voicemail, or any text messages—despite this being the same number that received the appointment notification and had just spoken with your staff. No one in our household received any communication.A quick call or text to let someone know you’re on the way or have arrived would be sufficient. Ideally, that communication should happen before the technician leaves, not afterward.I do appreciate you getting us scheduled. Since our family is on a routine maintenance program with your company, I would expect rescheduling to be treated as a priority.It was also disappointing that the technicians did not check the floor heat as requested. Your manager reviewed the original scheduling call and confirmed to my husband that we had asked for a health report on the floor heat, but that service was not provided.We hope that customer concerns are taken seriously, as our experience has been that communication between the scheduling team and technicians has been inconsistent.Thank you.I can’t overstate how frustrating this company is to work with. It’s honestly impressive how often they fail to show up within their already very broad service windows.Today, they were scheduled to arrive between 11:00 and 2:00. I received a confirmation text and even spoke with someone that morning to check on the technician’s status. By 2:10, when no one had arrived, I called for an update, only to be told by the manager that the technician had already been there and left.What makes this even more absurd is that while I was on the phone with her, I received a text at 2:12 stating that the technician was not only on his way, but had also arrived.When I explained that I had received no prior text or voicemail and even offered to show her my messages to demonstrate the breakdown in communication, she dismissed it and insisted on relying solely on “her system.”At a minimum, customers should receive a heads-up before arrival and a notification when the technician is actually there, not after the fact. This isn’t just inconvenient; it’s a fundamental service failure that they are obviously not willing to address.

Socal NineThreeFiveThreeSix

13:58 30 Apr 26

Great service, on time and friendly. Highly recommend.

Bonnie Gyer

21:14 29 Apr 26

Roseanna Margosian

21:35 28 Apr 26

Johnny Castro very professional.

Anita Gallagher

19:39 28 Apr 26

Dustin, the service technician was professional and went above and beyond the job of fixing my dryer vent, that goes outside. He got under the house and fixed the proper connections. He even put a metal plate on the wall so there wouldn't be any further problems. I would recommend Western Heating and Air Conditioning to anyone.

Trina Dreher

18:58 24 Apr 26

What a fabulous experience from beginning to end! Everyone was amazing and kind. The city inspector said it was the cleanest install he has ever seen.

Deborah W

14:47 24 Apr 26

Louis was detailed and did a good job of explaining what was wrong and what the fix was.

JL

22:25 22 Apr 26

Western Heating & Air was great! They installed my whole house humidifier and got my new thermastat all connected! highly recommend them!

John S

19:47 22 Apr 26

Doug is a true professional. Very meticulous service!

Cyndi Coates

14:58 22 Apr 26

Anthony F

21:44 21 Apr 26

Bought a new build home, heat has worked great. Got warm a few times, tried to use the AC. Would kick on for a few minutes then stop. House would get warm, would not cool. Western was great about getting someone out, no issue there.First tech couldn't find what was wrong, no solution, but was told I'd get a call the next day for follow up and what his supervisor suggested. No call the next day. Got a call the say after essentially saying I don't know how to use an AC system and that I'm waiting until it's too hot upstairs, then wanting rapid cooling and I'm overloading the system.First off, we're not using the upstairs area at all and that zone is turned off. Second, on a 75-80 degree day I'm only asking the system to keep the first floor at 70... that's it. I disagreed with his sup's assessment and told him so. But his sup couldn't possibly admit there was an issue with their install. Blame it on the customer.Next day the thermostat says there's a problem with your AC system and though it's been on for hours, the temp is rising. Text a photo of that to Western, they get someone out again. Good on them for fast service.Next tech, Johnny, spends a few hours on it. Finds the voltage is cutting out, the temp sensor was installed in the wrong spot, and the control board was faulty. Doesn't sound like a customer issue to me, which is what Mark even said to Alturas after they got involved.He fixed the temp sensor, but couldn't do anything else that day, no problem. Next day I get a call saying they have a control board in stock and can take care of it today. Great! Again good service.Spencer comes out, spends a few hours here, all is working finally.Now I get they probably couldn't test the AC when it was first installed, being winter. But the first tech couldn't find the issue. Mark blamed it on me and not possibly his install, and told Alturas as much, and has yet to say my bad, I messed up... Next two techs were great. Customer Service was great.That would be it, right? Done? No. After the AC was finally running, it just kept running like the Enegizer Bunny. Set at 70, it blew down past that. Down to 67, 65, 64... wouldn't turn off at all.Called again, great customer service, got someone out again that evening. Michael did his job and found the issue. I just hope that's the last call I need to make.Even an Alturas rep that happened to be driving by stopped to ask about the constant Western vans at the house. Last night, earlier today, now...Update***Still didn't work. The first warm day we had, tried to use the AC. Nope. Wouldn't come on or cool the home. Thermostat said there's an issue an the temp keeps climbing. They were good about getting another tech out that evening, as always. Tech is working on it now... Fifth call on a new build, in less than a month.Next day another tech, tech #6... think it's FINALLY fixed and working. An issue Lloyd figured out that nobody else did.

Ted Gibson

22:22 20 Apr 26

We appreciate the service we received. Especially the reminders, updates and introductions of the technicians and followup.

John Shaffer

21:16 20 Apr 26

Big Russ came over and serviced the A/C unit and flushed the hot water tank. While he was here I asked him if we could change some settings within the Ecobee thermostat. Without getting into too much detail Russ ended up calling Ecobee to help solve the issue. This is what I enjoy so much with Western is how they go out of their way to find the solution. Russ is a great guy and very good at what he does. A+++

kirsten Brewer

21:05 20 Apr 26

David is wonderful! Knowledgeable, polite, very respectful of my home and things. He went above and beyond! I will definitely recommend him!

Angie Eberly

19:59 20 Apr 26

We just had Kaiden from Western heating and Air come to our house and do a AC and heater check inspection. He is amazing! Very professional kind, and thorough! If we could give him 10 Stars we definitely would! Thank you so much for your great service and great employees!

Sheran Johnsrud

18:23 17 Apr 26

Amanda Straight

16:40 17 Apr 26

We have had nothing but great experiences with Western Heating and Air! Johnny has been our tech for most visits and is excellent at communicating. Highly recommend for any HVAC needs!

Pranati Gupte

00:24 17 Apr 26

Scott did a fantastic job of our HVAC cleaning maintenance. He was extremely thorough and answered all my queries. Five stars services for sure!

Margaret Ward

23:30 16 Apr 26

Dustin knew exactly what he was doing and we are very grateful for the speedy work. Due to our health issues of not having air conditioning we were in a bad spot! Thank you so much for being there for us.Dustin was very knowledgeable is trying to correct the problems that was created by possibly the previous technician.Thank you Dustin!!

Patrick Doudy

23:21 16 Apr 26

Darian and Joe were polite, congenial, and competent. New AC system is effective, quiet, and sleek.If someone from Western is reading this tell Joe I hope he gets to go back to Mandalay Bay someday to see the aquarium lol.

Susan Bajovich

22:56 16 Apr 26

Tristin did a great job, thoroughly cleaned and checked all equipment as well as answered my questions!

Dave Cunningham

22:42 16 Apr 26

He was on time.I think he did a good job. He was very nice and professional. We have used Western for years and never had a bad experience.

Amy Unger

17:05 16 Apr 26

I was very happy with the professionalism of the man who provided my maintenance service. He was thorough and knowledgeable.

Robert Morris

23:53 15 Apr 26

Real professional John was on time, did his job quickly , answered our questions, thanks!

Karen Overgaard

18:01 15 Apr 26

Travis & Ian showed up within the time frame I was provided & replaced the plastic, flex crossover to the furnace/AC vents underneath the house. Both were very pleasant and gave me the opportunity to ask questions both before & after the job. Even though I think it took longer than they thought it would, I was charged the exact amount of the original quote. Very happy with my whole experience from my initial call, quote and service!

Joe Hebert

23:57 14 Apr 26

The service tech was on time, explained the service costs and package discounts clearly and didn't skip any of the maintenance steps. My AC and central air units are all ready for the summer season!

Rod Baldwin

23:38 14 Apr 26

JOYCE Lewis

21:22 14 Apr 26

Sandi Hammond

15:36 14 Apr 26

Theron & his crew were outstanding. On time, efficient & very professional

23:00 13 Apr 26

18:12 13 Apr 26

03:15 12 Apr 26

22:40 11 Apr 26

21:03 10 Apr 26

Frank did a thorough job checking the gas furnace.Update: 2026 replaced original 2006 central hvac. The team did a great job.

TA “01Birdlady1” 01Birdlady1

19:11 10 Apr 26

We've been using Western Heating Air for MANY years to do our twice yearly checks on our Heating and Air conditioning. As a matter of fact I believe they might have been the original ones that put them in when our home was built in 2004. They have always been professional and done a great job. We had to have our Air Conditioner replaced due to our male dog at the time, decided it was his favorite spot to pee on unbeknownst to us! Beware male dog owners!!! It can be costly! Little stinkers! He was forgiven, but he was made to find ANOTHER SPOT!They have updated components on our heater to keep it going and in great working order without having to replace it! That's just another reason we love them, they don't push new units on us that aren't necessarily needed! Like some places do! They keep in mind how much things cost, and their customers worry of paying those prices are to us! We know they're going to have to be replaced eventually, but in the meantime, they are taking great care of our older units, AND US! Every one of their Service people from office to those that come out to do the work have always been great with us!We highly recommend Western Heating and Air to you! You WON'T be disappointed!

Vikki Paulson

17:10 10 Apr 26

Pleasant, on time and excellent service

Linda Holly

22:13 09 Apr 26

Mike Cluff

20:51 09 Apr 26

Ken and Caiden came out and got us tuned up and ready for summer! Great job!

Mike deRuyter

18:17 08 Apr 26

Called Western HVAC because their sticker was on our Furnace. Had problem with no airflow on the main level of our home, I had diagnosed the problem as a broken zone damper motor which is located in the crawl space. I am 6'2 220 lbs and was not crazy about getting into the crawlspace. Western sent a tech Ken Tokowitz and an assistant to resolve the problem. They were both punctual and polite, they insisted on doing their own inspection and diagnosis which is reasonable and they charge $97.00 for this. After 45 min to an hour they determined that the issue was a broken zone damper motor and wanted $978.93 to replace the motor which I thought was unreasonable and refused. Paid the $97.00 for the dog and pony show, a few beautiful pictures of some rust spots they were concerned about and sent them on their way. Sucked it up and crawled my way to the location of the zone motor held in place by one screw and a shaft retaining clip and removed the motor total work time 10 mins. Just ordered a replacement motor for $270.00 retail price, I realize not everyone is as concerned about price as I am just be aware they have a flat fee business model which may be okay if you need your furnace or A/C just replaced but if you actually just need a repair or parts replaced they are extremely expensive IMHO.

Matthew Crane

01:43 08 Apr 26

Raphael was fantastic! He was very knowledgeable, determined to help, and went the extra mile to figure out a perplexing problem (a problem that may have involved a previous company I had used). He was able to get my system running and now everything is good.

Janis Malm

23:02 07 Apr 26

Michael did a thorough job doing maintenance and repair on our furnace to prepare for the summer. Also noticed issues with our water heaters and repaired pipes on them. Checked out thermostat. Pleasant to work with.

Ty Barnett

22:38 07 Apr 26

Eric Walle

21:00 06 Apr 26

Evan was terrific. He was friendly and walked us through all the maintenance and repairs to our AC system as he did them. Completed the job quickly as well!

Leslie Kellogg

18:53 06 Apr 26

Russ was very friendly and professional!

kryptonian mos

00:24 04 Apr 26

Was very friendly and honest.

Max Schreiber

18:06 03 Apr 26

David and Adrian came to install a tankless water heater for me. They were punctual, communicated very well and did incredibly clean work. On top of that, they were very quick with the work that was contracted to be done. They work so well together and seem to read each other's minds as they work. I am beyond thrilled with my new unit and even more excited about their craftsmanship and how clean the area they were working in was left. I would highly recommend them for all your installation needs! Additionally, Ryan came to help with the electrical. He was very well spoken and presented me with multiple options on how the work could be done. Absolutely beyond happy with how everything turned out and everyone's work! 10/10 would recommend all three of them!

Sandra Daniel

22:24 02 Apr 26

He was great. Very personable and my dog loves him 😊

Sally Rubens

00:22 02 Apr 26

Awesome work thanks for getting us done !

Nancy Spencer

23:33 01 Apr 26

Got home from out of town and furnace wasn’t working. Called Western and they sent a technician out very quickly. He was very knowledgeable and had it fixed quickly. Highly recommend this company.

Betty Tweedie

21:21 01 Apr 26

We're so grateful to have Frank as our HVAC technician! He is kind, knowledgeable, helpful, an extremely thorough in all he does! We had some questions about a smell with our air conditioning, during the summer. Frank was so helpful to tell us about us a couple options. He also let us watch a video about one of them. We highly recommend Frank and Western Heating and Air! Thank you so much! 😃

Justine Weaver

18:14 01 Apr 26

During a recent maintenance of our air conditioning unit, the Western Heating technician recommended a home surge protector because of the area we live in; we did some research into this and determined that it was a great idea. We contacted Western Heating to install it, and as luck would have it, they were able to come out the next day. Their electrician, David Forbes, arrived on time, was very professional and took the time to explain everything he was doing throughout the installation. When he was done, everything looked great and was nice and neat. He even helped identify, label, and relabel some of our breakers since he had to move a few around during the install. We’re very happy with his work and Western Heating.

Dwight Peterson

17:51 01 Apr 26

John Cammann

17:09 01 Apr 26

John did a great job. He was very thorough and explained what he was doing.

Wyatt Robinson

22:29 31 Mar 26

Darian and Joe were very nice. The system was done within 8 hours. Showed me how to work the thermostat. Explained everything with the furnace and showed me the new A/C. Can't wait for summer to try out the A/C

Linda Harlin

21:35 31 Mar 26

Janice Gross

20:53 31 Mar 26

We have had very good technicians from Western Heating & AC.Our latest was Michael L. He did a thorough inspection and communicated his findings to us. We changed capacitor, bought a blue ribbon silver service for the next year. We also purchased a furnace filter.

Dennis Scheffert

19:59 31 Mar 26

Outstanding experience with Western! Install furnace,ac and waterheater! Project manager Dennis so easy to work with! Travis and Brandon installers great job! Quick and efficient! Everyone from office to all positions top notch! Scale of 1 to 10 gets an 11 from me!

Melissa Wade

17:50 31 Mar 26

Great Service. Technician Tristan was very pleasant.

Paul E

16:37 31 Mar 26

Ken Tokowitz and colleague came out to replace our furnace motor, etc. It was making very loud noises for like 6 months which surprised us because the house was only 4 years old. Another company came out for a maintenance check and got it a little quieter but then 2 months later, it got worse.Then Ken from Western Heating & A/C came over. He was incredible professional and knowledgeable. The furnace motor and blower wheel were fried and needed replacement. Ken said it might still be under warranty. It turned out that we only had to pay for labor and the system is quieter now than when we moved into the brand new house.It's so great to work with knowledgeable people and honest businesses. You can trust Ken & Western Heating and A/C!The previous company said the replacement would be $1500 - $2000 and didn't even mention that it might be under warranty.

Steven Brown

03:29 31 Mar 26

Trey did a great job. Very knowledgeable and courteous. Arrived on time. Always a pleasure to deal with.

Coni Lenz

16:29 30 Mar 26

Thank you for the five star service. We appreciate you.

andilynfrog

23:44 27 Mar 26

Loyd was efficient, courteous and knowledgeable. Basically everything a person wants in a service call.

Michael Slott

21:43 27 Mar 26

Fantastic service. Mike came out for our regularly-scheduled inspection, and found a problem with an unrelated item. Ordered a part, had it delivered and fixed the problem in less than a half hour.We’ve been using Western for 8 years in two different homes. Total pros that you can count on for regular service and repairs.Nice job, Michael. Thank you!

Chad Green

20:00 27 Mar 26

Ken is the best!

Elizabeth Tierney

16:38 27 Mar 26

I had to replace a 17 year old furnace and AC. Mike listened to my concerns and came up with a plan. Scheduling was fast. Excellent communication. You even get a tracker to track when they will arrive. The installers were phenomenal!! Hard working and very pleasant. Showed me how everything works including the new smart thermostat. Overall a very positive experience and would recommend them in a heartbeat!

Irma Van Dam

01:15 27 Mar 26

Frank H. did a great job servicing our AC unit. He took the time to clean it and made sure everything was working properly.

Jeff Pate

00:09 27 Mar 26

Both Joe & Darius from Western Heating & AC install team removed a 33 yr old AC system & installed new Carrier unit this morning. Both very polite & efficient. No issues with the install at all.

Mike B

21:58 26 Mar 26

Chris was very friendly and professional. Quickly identified the issue and gave an accurate estimate for repairs.

Sue Gunter

21:38 26 Mar 26

Another project completed with the expertise of Western Heating! We contacted Western to get a bid on venting the two bathroom fans to the outside. John S did the install.John and co-worker were on time, explained what the install would include and the approximately timeline. After the installation was completed, he discussed installation details and took pictures of the completed project …..in the attic and outside. Now we have a visual record of the project for our files.Thank you, John, for your expertise! Thank you Western for investing in and valuing your employees like John.Professional, courteous and knowledgeable. Explained the process for the install , put down floor protectors and covered stove top to protect from damage. Asked if we had questions about install or range hood.Always feel confident that Western will take care of us when needed.

Bob George

21:36 26 Mar 26

Alberto installed my whole house surge protector today. He came early, and did a fine job.

Tracy Wilson

20:15 26 Mar 26

Jesse Singh

16:38 26 Mar 26

Rosie Skoro

15:04 26 Mar 26

This is absolutely my go-to business. The electric and hvac skill, response time, professionalism, cost and whole experience was outstanding! They are ‘the best’!

Reno

00:19 26 Mar 26

Rafael did a great job. Fast and thorough. Hope to see him again.

Sharon Job

20:38 25 Mar 26

Concern because of carbon monoxide detector had alarmed on two different days. Needed checked to be assured no leaks. Excellent service. Connor was outstanding and was a very good teacher so I could gain understanding of what to look for in the future. He is definitely an asset to your company and an employee you have to be very proud of.

Nate Henderson

20:33 25 Mar 26

Kyle from Veterans Plumbing did a thorough job inspecting the pipes underneath the house, to find the cause of some water collection. Friendly, knowledgeable and great conversation. Thanks Kyle!

Dennis Hall

20:32 25 Mar 26

Russ is such an easy guy with whom to work. We have 2 systems do there’s a lot of moving around as well as going outside and back in. He let us know what he was doing and did a summary of everything before he was ready to leave. Great job Russ!

Tony Hart

18:22 25 Mar 26

Jay Johns

18:19 25 Mar 26

Great job. Beyond expectations, especially for a regular maintenance visit. Look forward to using them in the future.

Jasmine Jones

17:03 25 Mar 26

10/10 would recommend Evan. He was polite and professional and respectful. Very real person who gave real and honest feedback.

Evonne Barnes

16:44 25 Mar 26

Tristan was polite and went right to work. Explained what he found in the system and that all was good. When he finished he asked if we had questions for him. He wore shoe covers inside the house.

Ray Roark

02:30 25 Mar 26

Great service. On time, friendly, and fast.

Clark Bentley

23:24 24 Mar 26

John was very knowledgeable and personable. He truly did a great job! We appreciate his working for us!

Jessica Connor

15:29 24 Mar 26

David E Rayborn

23:01 23 Mar 26

Dennis, Theron, Michael and Braeden were 100% five-srar technicians. They gave extra special attention to all the details. Their efforts exceeded all expectations.

Vivienne Stewart

21:42 23 Mar 26

Ken was a great technician. Very helpful and knowledgeable.

Michael Howard

22:39 19 Mar 26

I had just moved to Boise and took possession of a new home. On the first night we were there, the AC system was not working properly. Searching online for service providers I read the previous good reviews on Western and called for assistance. They were able to send a tech the very next morning, who found the issues with the system. The service technician, Michael, was outstanding. he cleaned and tested entire system which was required for it to operate properly. That was all it needed. It is now performing perfectly. I also signed up their maintenance program, which will provide semi annual service and cleaning. I’m very pleased to have found such a good company with a great tech like Michael.

Michael Ketterling

18:42 19 Mar 26

Water heater repair and A/C maintenance

Betty Hart

21:39 18 Mar 26

Great job

Davis Miller

21:36 18 Mar 26

I had been with Western for over 20 years and had built a strong level of trust with them. However, over the past couple of years, something changed. Service technicians seemed to spend more time trying to sell additional services than beforeIt appears the company was acquired by a private equity firm, which brought a more aggressive, sales-driven business model—something that is common with many private equity–owned companies. Technicians are now compensated, at least in part, based on sales.Based on this experience, I would strongly recommend considering a locally owned and operated company instead. I did and am delighted.

Rebecca Britton

19:45 18 Mar 26

Such professional gentlemen! The attention to detail was second to none! So thorough! Everything was cleaned up after all the work they did for us!! Will request them next time for sure!! We enjoyed the interaction with both of the guys!!

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