Heat Pump Repair in Boise, ID, ID 83706

“Russ came to check why our furnace was not working on Monday. He showed up at 4ish and diagnosed the problem, bad motor. The one on the truck had been previously installed and would not work. New motor came from Caldwell, ID today and Russ came back and installed the motor , and check to make sure everything was working correctly. Russ did a very professional job, would highly recommend him. The office staff however could use some help. It was very obvious that know one communicates with each other. We were told early today the part was in Caldwell, but it had to be shipped and not replaced until Thursday. This meant we were without any heat for four days, no t . We have been Blue Ribbon customers for almost 30+ years, and I guess that means nothing anymore.Overall we have been happy with the service we have received, but there needs to be some changes. You don’t treat customers in this fashion.”

– Mike R.