“We asked Western to come out and provide us with a proposal to replace our old gas furnace and air conditioning unit. They scheduled a visit in a few days. They came out and assessed our situation and let us know what our options were based on current code requirements. We were not able to replace our existing furnace with the same equipment without making some architectural changes to the furnace room. Other proposals that we received did not even mention these requirements. This would have meant that our installation would not have passed inspection and we would have had to involve another contractor to upgrade our furnace room. This would have meant that we would have been without heat for an extended period of time until we could have gotten bids and selected a contractor and scheduled them to do the work. This would have been a nightmare! We are thankful that Western was knowledgeable enough to let us know what pitfalls we were facing. Their work was scheduled in a timely manner and was completed in one day. The technicians were thorough and professional. their installation looked good and they cleaned up nicely when they were complete. They had to stay way past 5 pm, but they were determined to complete the installation and do a good job. I feel I received good value for my money. I recommend Western for any of your HVAC needs. I certainly will use them again should the need arise. – Steve B. (Boise, ID)”