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Troy B.

Troy B.
CSR Supervisor

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NEED SERVICE? CALL THE EXPERTS AT WESTERN

Garden City | Payette | McCall | Cascade | And Surrounding Areas

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4980 E. Bradley Street · Boise, ID 83714

208-319-1736

Google Rating

4.9

Based on 4129 reviews

Western Heating and Air Conditioning

4.9

Connie Plumb

20:02 06 Oct 26

Awesome response great work friendly emplyees

Brett Jenkins

18:04 06 Oct 26

Corann McDaniel

16:22 06 Oct 26

Spencer is on time, polite, professional and knowledgeable!

John Pyle

15:40 06 Oct 26

Rosalie Schenck

23:58 05 Oct 26

Brett was on time for the scheduled appointment.He was very helpful in doing the necessary work. He did not try to pressure us or try to upsell us. Brett was very helpful and explained what he was doing and why.

Julie Cornella

21:57 05 Oct 26

Mar S.

20:46 05 Oct 26

This HV system visit was actually paid for earlier as part of my membership in Western’s spring and fall program. At my request they also flushed my water heater and replaced two major parts while they were here. They were pleasant, professional and worked quickly. Very happy with their service.

ROSIE T-M

18:30 05 Oct 26

Awesome work and explanations easily understood. Thank you! Darian and Joe were great!!! They replaced a faulty tankless water heater.

Mitzi Meyers

17:31 05 Oct 26

Super dooper service, and no gouging with prices!

Ron Schreiner

13:13 03 Oct 26

John was very cortious and knowledgeable.

Charles Maxwell

19:09 02 Oct 26

Heat pump + aux heater replacement was well-priced and Western’s service was top notch. The equipment and installation was thoroughly described, and they worked with me to build a system that I could afford. It was the right size for my home, and I am extremely thrilled with the performance already. Definitely recommend Western for all your home repairs!

Penny McDonald

18:58 02 Oct 26

John was here at CPAPnow, Inc. today in Meridian, Idaho and was extremely thorough in our seasonal check in and very professional and kind. I want to give him a big shout out for making sure our office was up for the winter months ahead.

TONI BRADDOCK

17:06 01 Oct 26

I've used Western Heating for all my furnace/air conditioning needs. Their staff is awesome. The technicians are knowledgeable and explain why a certain service is required. They are timely and complete the job throughly. Great company, great service!

D Breedlove

03:10 01 Oct 26

Evan R was awesome. He was punctual, respectful and very thorough in taking care of my fall maintenance. I’m going to request him in the spring.

Frank Candy

01:34 01 Oct 26

Leslie Nona

00:16 01 Oct 26

Wonderful service

John Sandborgh

00:09 01 Oct 26

Kaiden is a knowledgeable technician with tools I wish I had. He did a pretty thorough diagnosis and gave is an understandable explanation of our situation. He gave us solutions and dollar amounts that will help us with our decision on how to solve the problem with our system. We have done business with Western in the past and will continue, as they treat us respectfully in difficult situations.

Jeff

18:42 30 Sep 26

Frank did a great job and hope to have him back in the spring for the A/C checkup.

Karla Draper

17:58 30 Sep 26

Western Heating and Air are a pleasure to work with - they installed our new HVAC system and hot water heater a few years ago and were able to solve our problem with a hot second floor by reworking the ducting and putting the two floors on separate thermostats. It has been so nice!We use their Blue Ribbon program to make sure we keep up with our preventative maintenance. They call when service is due and are so easy to schedule. They show up on time, do great work and communicate everything we need to know.Love this company!

Kathy Vance

04:12 30 Sep 26

I think our technician was John. He was very respectful of being quiet so he wouldnt overly excite our dog. He explained what he was going to do and completed the maintenance and filter replacement in a timely manner.

Susan Dirig

00:38 30 Sep 26

Had to have all the duct work under our 50+ year old house replaced. The crawl space is small and it was pretty rough down there. Loman and Caleb were super conscientious. They did an awesome job, cleaned up after the job was done. The dryer duct also needed replacement. As it had been blowing lint under the house for sometime. So impressed with the job and the work ethic.

Geno Bates (Geno & Laura Bates)

23:38 29 Sep 26

John was efficient and great. Charity also helped me over the weekend. Both were top notch!

Gregory Martyn

17:15 29 Sep 26

Fast efficient and very well done.!!!

Jim Bell

21:55 28 Sep 26

Theron and Tyler showed up and got right to work. They removed the old water heater and installed the new one in about two hours! They had us go out and they walked us though what they did and how to use the new one. They were very nice and professional! They cleaned up the area that they were working in and it looked good when they were done!

Sam Widman

16:42 28 Sep 26

We had a great experience from initial inspection and quote to on site work. Would highly recommend to anyone needing heat and air work.

Whitney Johnatakis

00:22 25 Sep 26

Our service was great and fast after our ac unit died

Ray Martin

20:21 24 Sep 26

Professional and very knowledgeable

Liz Thiel

17:59 24 Sep 26

Spencer was very kind, courteous and professional!!!

Brenda Alfaro

05:04 24 Sep 26

Mitat Rexho

00:07 24 Sep 26

Christopher worked good and fast !As customer many time with you one thing which I have is parts are expensive.

22:36 23 Sep 26

18:58 23 Sep 26

18:53 23 Sep 26

18:00 23 Sep 26

Electrician David Forbes fixed our whole house electrical problem efficiently and professionally. He was friendly, polite and an excellent plumber. I would use Western and David again in a heartbeat.

Michael Ling

21:15 22 Sep 26

Excellent response and the check on my ac system took nearly 45 minutes. It was thorough and Dustin took time to talk to me about his summary. I've worked with Western Heating and Air Conditioning for 5-6 years and they do a great job.

Egina Hakala

20:24 22 Sep 26

Carolyn Mauer

21:08 21 Sep 26

Mike was very thorough and explain everything to me very well.

Wayne Hinrichs

18:11 20 Sep 26

Lehman knows the mechanical room, did the service very well.

Terry Larson

16:30 19 Sep 26

What an outstanding job by Travis and Max on the installation of our new AC, furnace and water heater. They showed exceptional skills during the whole process. They both were very courteous and professional.What a great experience working with the entire team at Western Heating & Air Conditioning!

Charles Dolan

15:16 19 Sep 26

Louis was a polite service tech. Good communication for arrival time. Great tech for Western Heating.

Teresa McCandless

22:32 18 Sep 26

Steve Olson

17:19 18 Sep 26

On time, knowledgeable, efficient and courteous.

Kim Nichols

01:00 18 Sep 26

very dissatisfied, sorry I ever bought HVAC from them.

Lindsay Shaffer

21:09 17 Sep 26

Jim Herd

18:06 17 Sep 26

Purchased a Bradford White, gas, 50 gallonhot water Heater more BTUs High efficiency for $1100 less disappointed in your High prices, including fall and spring Heating system and air conditioning preventing maintenance checks most companies are around $50-$75 planning on remaining a customer for my furnace and air conditioner At this timeLongtime customer Jim Herd

Kristine Sanda

17:01 17 Sep 26

Yearly maintenance for the heat and air is crucial to maintain your system.Western Heating techs are wonderful.Yearly renewal of contract Works for me.

Lisa Schoettger

22:42 16 Sep 26

Super professional technicians. Replaced the whole HVAC system today and so far it's running great.

Bill Kennedy

18:22 16 Sep 26

Excellent service

Carrie Minert

23:03 15 Sep 26

Kaden came over and did a great job! It ended up being 1/2 the price we were quoted to repair our AC which we’ve had trouble with since 2023 when our house was built. Finally it’s fixed after 3 years of calling other companies! Thank you Western!

Kelly Panzeri

21:12 15 Sep 26

Had my system checked and all was well. Asked if he had time to flush my water heater and he said absolutely. Got that done and had some great conversations with Kadon while he was working. Outstanding young man. Thanks Kadon for your efforts !!!

Niomi Bettinger

19:07 15 Sep 26

Bob was super quick to getting to my business, and got my AC working right away, along with suggestions for the future so that I could plan for upcoming needs. I would definitely recommend this company!

Shawn Herrick

22:01 11 Sep 26

Louis H did the work efficiently, answered my questions with education and warmth! Great service!

Lisa Bailey

20:12 11 Sep 26

Ken was outstanding. He was SO knowledgeable and explained things to me in a way that I could understand. Great experience with your Company.

Celia Pinol

19:24 11 Sep 26

Friendly people, easy to get scheduled, and I love that the company sends updates on techs & arrival time!

Fred Rice

16:09 11 Sep 26

chris did a excellent job......very knowledgeable and friendly ..... represents your company is a very professional way

Heather Sword

05:03 11 Sep 26

Unfortunately my experience did not go as expected, my AC was not fixed by western and I was charged several hundred dollars in troubleshooting fees with no resolution offered. Very disappointing for such a well known company.

Linda Clark

00:08 11 Sep 26

After a routine maintenance check, our technician discovered several indicators of a failing water heater. Since it was 12 years old, we had them replace the unit. They did a great job and we were pleased with their competence and quality of their service.

Vince Lowe

20:29 10 Sep 26

Followed up after my visit to ensure that I had been given all options for replacing my dual capacitor. Marissa from dispatch was knowledgeable, professional and VERY HELPFUL! She was able to adjust the price down with an adjustment in the warranty. Original price was $390 with 5 year warranty. She adjusted to $215 with a 1 year warranty, which suits us better right now.

Donna Loux

23:40 09 Sep 26

Brett is professional and efficient. He tuned up and repaired on the spot both the heat pump and heating unit. Glad to have you folks on board for my maintenance!

Richard Young

00:11 09 Sep 26

Travis, Max and Elijah were personable and professional during the installation of a new furnace and A/C unit. 5 stars! Highly recommend!

Tom King

20:32 08 Sep 26

Blue Ribbon HVAC inspection. As always , Western was prompt, professional, provided a complete explanation of findings. Technician Garret was outstanding, highly recommended!

Rob G

20:09 08 Sep 26

Timely professional efficient friendly

Ricardo Yanci

16:27 08 Sep 26

John Jacobsen

20:37 04 Sep 26

These guys were very efficient and friendly

Jaime Church

20:34 04 Sep 26

Awesome tech came to the house and answered all our questions. Very knowledgeable. Thank you

Kevin Lilly

16:57 04 Sep 26

Furnace/AC serviceAnual2 systems with filtersphotoes showed a build up of cottonwood fuzz.On timeGood wrap up comunication .

Rob Deeble

15:42 04 Sep 26

John did a fantastic job! He was friendly, helpful, professional, and efficient. Very thankful for his service!

Russ Roberts

18:01 03 Sep 26

Louis was thoroughly and honest.

Jack Davis

17:51 03 Sep 26

It was difficult to obtain the replacement part. Once it was available Western technician did an excellent job installing it.

Susan Cook

21:05 02 Sep 26

Western H&C always does a great job. Been a customer for years! Highly recommend them!

Melissa Drew

18:29 01 Sep 26

Western Heating & Cooling is the only company I will ever trust with HVAC moving forward. My little Samsung ductless mini-splits have been an ongoing issue. I had 3 different maintenance & repair companies throughout the year attempt to fix the issues, all failed leaving me with the bill & a bandaid. Western actually spent the time analyzing, going through a logical process of elimination, calling Samsung, and really getting to the root of the problem. All for an extremely fair price! They were so kind and professional, always wore protective booties in the house, very responsive with phone calls, you couldn’t ask for better service. Thanks Western!

Karl Kurtz

15:54 01 Sep 26

Doug did a great job. He is very professional and conversational.

Trina Martichuski

19:33 31 Aug 26

Craig Boren

01:51 31 Aug 26

On time,on point,professional tech. Thanks Western Heating &Air team.

Anthony Nguyen

23:26 30 Aug 26

Have worked with them on a couple occasion. Residential and commercial jobs. Always professional, fair, and their employees really are there to help.

Wanda Jane Smith

02:38 30 Aug 26

Taylor was very professional and pleasant to work with. Thanks Western! I would like him to be my Tech whenever possible.

chuck bartlett

22:31 28 Aug 26

Louis was on time and very professional. I’m nosey and wanted to see what was happening and he was more than happy to explain everything to me and did not make me feel like I was in his way. Glad my neighbor recommended your company as it was a pleasure. Thanks again Louis. Well done👍

Gratia Barton

21:44 27 Aug 26

Dana Dietz

18:53 27 Aug 26

Another big company had installed an HVAC system but left the ductwork untouched, then wanted to charge an arm and a leg for that work. Sam gave me a very reasonable estimate and Michael, Anthony, and, Zabe did a fantastic job removing the old and installing all nee ductwork. I could feel the difference immediately. They were clean, friendly, and professional. I would recommend them to my own family.

Toni Soneff

11:20 27 Aug 26

Super !

Jami Jackson

00:10 27 Aug 26

Thank you for being so speedy and thorough. Our service guys Max Elijah and Travis went above and beyond. Thank you again!

Sled Mark

00:07 27 Aug 26

Louis was fast, efficient, and pleasant to work with

Phil Binkley

19:00 26 Aug 26

Always great! Ryan was professional and and explained work being done. Great service and value.Thank youPhil B.

Penny Sheldon

19:14 25 Aug 26

Excellent experience with Western Heating & Air Conditioning! After a brutal wildfire season, I needed an air purifier installed. From my initial call on Friday to Shane inspecting my setup and giving me a quote on Tuesday, and full installation by Thursday—the whole process was seamless. Every team member was professional, friendly, and polite. Highly recommended!

Melissa Wade

22:26 24 Aug 26

AC stopped working. Cris was great at explaining the issue and offering options. Really appreciate the time he took to explain so I could understand what had happened.

Dani Dibley

21:51 24 Aug 26

**Edit to add - after owners response - if my apt was originally scheduled incorrectly for 7/24/26 by the AI system, how would I have gotten a new appointment scheduled with your company for today, 8/24/26 if I hadn't spoken with your office again?! I spoke with your office for almost 13mins on 7/24/26 when they called me to explain the AI system scheduled us for the incorrect date and I explained in detail the issues with my AC and never once was an additional $100 fee for diagnostics discussed, only the option for the monthly plan which i said i would think about. But knowing our system was not keeping up with the heat in the afternoon and evenings I was still scheduled for and quoted an A/C Tune-up - Shady and liars.**Terrible, I feel they are just another shady A/C & Heating company. I called a month ago when my AC could not keep up in the afternoon and evenings with how hot it was outside, explained I needed an AC tune-up because we have not had one done before. Their answering service scheduled an apt for the next day. I then received a call back from an actual person, not the AI answering service and they explained that the service put us in for the wrong day. I had assumed as much when its the hottest month of the year, I assumed I would not get next day service. I explained to a real person everything that was going on with our AC, that its never been serviced and its not keeping up with how hot it gets in the afternoon and evening. She quotes me the price of the AC Tune up and offers the family plan, I tell her I'll think about it, and I get scheduled for a tune up for a month later.The technician arrives today, I again explain what is going on, that our AC works fine most of the time, but it can't cool the house down enough in the hotter evening. He tells me that they have to "Service and diagnose" the underlying issue and it will now cost an additional $100. I said no, let's start with the tune up and clean the machine, since that hasnt been done before, and if the issue persists we will have them back out for service. He continues to tell me no, thats not how they do it, it has to be a service call. I politely decline service. I call their office to find out why, when I told them the exact issues we were having they did not tell me that it would HAVE to be a service call with a diagnostic for an additional $100 when scheduling. The person then went on to argue with me that I did not speak to an actual person, but their answering service which clearly did not catch the full extent of what I was asking for and needing done for my AC. I explained, no, it was a person because they called me back and I had a 5min convo with them.Im used to shady AC repair people in this area. I was trusting this company to be different based on their reviews, and they caused me to waste a month to try to scam me when they got here. Completely frustrating!

George B

20:16 24 Aug 26

After my current HVAC provider said I had a coolant leak in my system, they quoted a very high estimate for finding the leak and refilling the coolant: $2400!! The technician said the system was 4 lbs down (turns out there is no way of knowing this until you refill the system!), however the quote included $740 for 7 lbs of coolant! I called Western to get their 2nd look service call (free) and Dustin showed up. What a difference! Dustin found the leak in about 15 minutes with a gas detector. It was a loose nut on a fitting! He tightened it and refilled the system with 3 lbs of coolant. Total cost under $300 because Dustin didn't do a full leak test. Instead, after filling the system he will return to do the full test which will be another $200-ish. In other words, he not only was super smart and professional, he didn't nickel and dime me. Folks, you can't do better than Western, they truly want to do what's best for you and your wallet. Don't use anyone else!!!

J M

02:45 24 Aug 26

We purchased a new Toll Brothers home, and Western-Heating Plumbing and Air was contracted to install the AC. After moving in, we registered the unit to activate the extended warranty and signed up for the platinum maintenance plan ($48/month), which added five extra years to the warranty on repairs.13 months later, the AC stopped blowing cool air during a hot summer. I contacted Western Heating & Air Conditioning, who said a technician would visit for $97 the next day. Kaleb arrived shortly after, inspecting the unit in about ten minutes. He informed us that the compressor had failed and needed replacement. While the parts were covered under warranty, the repair would cost $2,008. I was confused, given the unit's newness, and pointed out that the warranty should cover the repair and parts but I was told it had been expired.I contacted Carrier, the manufacturer, who explained that this issue shouldn’t happen and noted that compressors typically last 10-15 years. They clarified that improper installation would be the only reason for such failure.A different HVAC company confirmed the unit was indeed installed incorrectly. I reported this back to Western Heating & Plumbing, who scheduled Kaleb to revisit and re-inspect the unit. The following day, after several diagnostics, Kaleb confirmed improper installation and said he would discuss the matter with his manager.When I didn’t hear back, I requested to speak with a supervisor. During my conversation with the supervisor, he avoided addressing the issue and dismissed the possibility of incorrect installation.I then contacted Toll Brothers to report the matter. They agreed the situation was unacceptable for a new unit and assured me they would take action.Western Heating Air & Plumbing does not care nor value their customers. Their focus seems to be solely on profit, but they fail to provide quality service. This experience has discouraged me from using them again.

Debra Fau

19:30 22 Aug 26

Marianne Shannon

17:49 22 Aug 26

Billing error sent me through the roof but it was resolved within 3 days

Clyde Queen

01:35 22 Aug 26

Travis, Max, and Elijah did a great job on installing my Carrier heating and air conditioner unit. They were very professional, and gave me a complete rundown on all the work they performed!

Don Williams

00:15 22 Aug 26

Brett did a great job.

Kelsie Gwin

22:11 21 Aug 26

Chris saved the day! With 100 degree temperatures, it couldn’t have come at a better time.

Robin K.

21:58 21 Aug 26

I've been using Western for 12 years and have always had a courteous and professional experience. New systems are fully explained with cost and install time quotes, maintenance and repairs completed efficiently. I know that overall I would have spent much more had I not had their Blue Ribbon service. When emergencies occur (and they will, eventually) it's assuring to know Western will be here for us when we need them!

Jay Stahl

18:43 21 Aug 26

Excellent-knowledgeable and quick. Came right out in this heat

Stephanie DeNinno

00:58 20 Aug 26

Frank M.

05:16 19 Aug 26

Jayden was awesome. Thank you for coming out on such a late notice.

John Wellman

03:14 19 Aug 26

Jaden was great! He found the problem quickly and replaced the capacitor on the ac unit. He is a total pro! He checked the cooling efficiency and found it to be within limits for an old system. Fantastic after hours service! It's all fixed and cooling great! 5 stars all the way!

M Williamson

02:27 19 Aug 26

Called Western Heating when our air conditioner broke in 96° heat after business hours. They came out quickly, solved our problem and charged a reasonable price. I really appreciate their great service! Their tech Jayden was very helpful and patiently explained the problem to us. Thanks again!

Miron Boland

22:28 18 Aug 26

Kaleb did an awesome job. He thoroughly and clearly explained everything he did. The unit has never run better! Thanks, Kaleb!

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