Russ L.

“Russ was very knowledgeable and professional. He did a great job for us. Western has always been there when we have needed them. Thank you!”

“We have our HVAC serviced in the spring and fall. Your technicians are always friendly, prompt, courteous and knowledgeable. Because of your technicians our unit will be worry free for years.”

“Russ always provided us with friendly quality service.”

“Russ is the BEST!”

“Great as usual.”

“Russ is awesome! He’s friendly, explains what he’s doing and we trust him. Keep up the great work!”

“I've had Western heating and Air servicing my appliances for over 10 years. They're always professional and very competent in their duties.”

“Always pleased with Russ servicing our HVAC which is why I request him!”

“Russ is detailed and conscientious and professional! Very pleased with his work.”

“Russ was so kind and had a smile on his face while working in the heat! He was not trying to sell me on anything and was honest about how things were going. He gave me the information I needed to know to make some adjustments on my system instead of changing them to whatever he thought. Great technician!”

“Russ is an awesome person with fantastic air conditioning technical expertise and amazing communication and people skills. The AC condenser is roughly 18 years old so I was expecting that there were going to be some problems. Russ explained everything in advance, answered my questions fully, performed all the required maintenance checks. During that procedure, it was evident through test equipment readings that the system required additional troubleshooting. He explained that procedure was beyond the service call/maintenance check list and informed me of the additional cost for more invasive troubleshooting with a level 1 leak check. I gave permission to go ahead. There were no leaks but test equipment revealed system was low on refrigerant. He then explained options and costs. I chose add refrigerant rather than a new AC condenser and see what happens. And it turned out great! The numbers on the test equipment improved greatly. The system is now operating correctly and cooling the house. At the completion of work, Russ went through the invoice with me and the associated costs of the procedures. This whole experience was outstanding. I will continue to monitor the AC system. If anymore issues arise, I will ask for Russ!”

“Russ was very professional. He checked out my A/C unit, found it to be working fine. Cleaned it. He also checked out my furnace blower. Found a capacitor that was going bad and replaced it. Everything is working fine.”

“Russ did a great job of explaining all he did during the maintenance appt. We are so impressed with the service level that Western Heating & Air Conditioning provides, that we elected to go with the Blue Ribbon Platinum service this year.”

“Professional, polite and answered all questions.”

“Russ was extremely polite and helpful. He even put on shoe protectors. Very professional.”

“Russ has been servicing my heating and A/C units for years and has always done an excellent job. Russ is very professional and thorough.”

“Russ did a great job! Thanks for taking care of everything for us!”

“Friendly, knowledgeable gets the job done quick”

“Russ did an outstanding job! He showed up on time and preformed the necessary work in a timely and efficient manner.”

“Russ was very helpful and answered all my questions”

“Excellent service – great staff when calling in and fabulous service person!!!!

Thank you for employing the best people!!!!”

“Russ was prompt, courteous, and took the time to explain my rather complex HVAC system to me. I learned that I have a hybrid system that can use either gas or electricity. Above all, I value honesty and integrity, and I feel that Russ exemplified both.”

“Used your services since 1981, on recommendation of previous home owner of property.”

“It was a pleasure to work with Russ. He was very cordial and informative. He took the time to make sure our AC was in good working order.”

“Great job. Very professional, timely and kind.”

“Very easy to set up an appointment and time frame. The technician called me 30 mins prior to the arrival and was on time. The service was quickly completed and done professionally”

“Russ is always a pleasure to deal with. He's professional and courteous!”

“Top notch service!”

“Russ was friendly, polite and thorough. We would recommend him as a good technician to others.”

“great service”

“Russ was very helpful and professional.”

“Russ is TOPS with me. Always goes above and beyond. Willing to answer any questions and
always friendly and professional. Look forward to having him check our HVAC every six months.”

“Russ has serviced our heating and AC for several years. We always request him because he is so upbeat, he is knowledgeable, and we have confidence in him.”

“Russ is very personable and professional. We love the way he always explains things to us. Thanks Russ”

“Very professional and was willing to help trouble shout my thermostats.”

“Russ was very professional and on time, I would recommend him to friends and family.”

“Very professional”

“Russ is very professional, keeps you informed and explains what he is doing.”

“Quickly checked out system and gave a all well report.”

“Did a great job! Was clean, quick and AC is ready to rock and roll.”

“Russ is always very professional and helpful. It’s nice to have same familiar face show up for service.”

“Russ has been my consistent technician for several years now. He is knowledgeable, polite, efficient and always cleans up. He answers all my questions without hesitation and in terms I can understand without making me feel stupid. He explains anything that is wrong or may need to watch in the future. I appreciate having the same technician every time. Nancy S.”

“russ great as always!”

“Russ was professional – answered all my questions and took care of what needed to be done. Plus – my dog loves him :)”

“We are always so pleased with Western Heating and Air. Your technicians are always professional, hard-working, and helpful. Russ has serviced our heating and air many times and we particularly like to have him do our maintenance. We even request him when he is available. We are happy to be Blue Ribbon members and appreciate the great work!”

“Russ is a gentleman and very competent technician. He is willing and able to educate us in the going ons of our furnace and air conditioning. He represents your company very well and is an asset to it!”

“Russ is always very polite, respectful and does a great job with our maintenance. You know you’re in good hands when it’s Russ that calls to confirm he’s on his way.”

“Russ is always kind and makes sure I understand what is going on. He is a good man to trust.”