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Hailey K.

Hailey K.
Service Dispatcher

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NEED SERVICE? CALL THE EXPERTS AT WESTERN

Garden City | Payette | McCall | Cascade | And Surrounding Areas

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4980 E. Bradley Street · Boise, ID 83714

208-319-1736

Google Rating

4.9

Based on 4115 reviews

Western Heating and Air Conditioning

4.9

Whitney Johnatakis

00:22 25 Sep 26

Our service was great and fast after our ac unit died

Ray Martin

20:21 24 Sep 26

Professional and very knowledgeable

Liz Thiel

17:59 24 Sep 26

Spencer was very kind, courteous and professional!!!

Gary Fletcher

17:45 24 Sep 26

Chris did a thorough, excellent job, reviewing the work initially, explaining the work, and went about it conveniently for us. He did a very good job, and made sure all of my questions were answered! Gary Fletcher

Brenda Alfaro

05:04 24 Sep 26

Mitat Rexho

00:07 24 Sep 26

Christopher worked good and fast !As customer many time with you one thing which I have is parts are expensive.

22:36 23 Sep 26

18:58 23 Sep 26

18:53 23 Sep 26

18:00 23 Sep 26

Electrician David Forbes fixed our whole house electrical problem efficiently and professionally. He was friendly, polite and an excellent plumber. I would use Western and David again in a heartbeat.

Michael Ling

21:15 22 Sep 26

Excellent response and the check on my ac system took nearly 45 minutes. It was thorough and Dustin took time to talk to me about his summary. I've worked with Western Heating and Air Conditioning for 5-6 years and they do a great job.

Egina Hakala

20:24 22 Sep 26

Carolyn Mauer

21:08 21 Sep 26

Mike was very thorough and explain everything to me very well.

Wayne Hinrichs

18:11 20 Sep 26

Lehman knows the mechanical room, did the service very well.

Terry Larson

16:30 19 Sep 26

What an outstanding job by Travis and Max on the installation of our new AC, furnace and water heater. They showed exceptional skills during the whole process. They both were very courteous and professional.What a great experience working with the entire team at Western Heating & Air Conditioning!

Charles Dolan

15:16 19 Sep 26

Louis was a polite service tech. Good communication for arrival time. Great tech for Western Heating.

Teresa McCandless

22:32 18 Sep 26

Steve Olson

17:19 18 Sep 26

On time, knowledgeable, efficient and courteous.

Kim Nichols

01:00 18 Sep 26

very dissatisfied, sorry I ever bought HVAC from them.

Lindsay Shaffer

21:09 17 Sep 26

Jim Herd

18:06 17 Sep 26

Purchased a Bradford White, gas, 50 gallonhot water Heater more BTUs High efficiency for $1100 less disappointed in your High prices, including fall and spring Heating system and air conditioning preventing maintenance checks most companies are around $50-$75 planning on remaining a customer for my furnace and air conditioner At this timeLongtime customer Jim Herd

Kristine Sanda

17:01 17 Sep 26

Yearly maintenance for the heat and air is crucial to maintain your system.Western Heating techs are wonderful.Yearly renewal of contract Works for me.

Lisa Schoettger

22:42 16 Sep 26

Super professional technicians. Replaced the whole HVAC system today and so far it's running great.

Bill Kennedy

18:22 16 Sep 26

Excellent service

Carrie Minert

23:03 15 Sep 26

Kaden came over and did a great job! It ended up being 1/2 the price we were quoted to repair our AC which we’ve had trouble with since 2023 when our house was built. Finally it’s fixed after 3 years of calling other companies! Thank you Western!

Kelly Panzeri

21:12 15 Sep 26

Had my system checked and all was well. Asked if he had time to flush my water heater and he said absolutely. Got that done and had some great conversations with Kadon while he was working. Outstanding young man. Thanks Kadon for your efforts !!!

Niomi Bettinger

19:07 15 Sep 26

Bob was super quick to getting to my business, and got my AC working right away, along with suggestions for the future so that I could plan for upcoming needs. I would definitely recommend this company!

Shawn Herrick

22:01 11 Sep 26

Louis H did the work efficiently, answered my questions with education and warmth! Great service!

Lisa Bailey

20:12 11 Sep 26

Ken was outstanding. He was SO knowledgeable and explained things to me in a way that I could understand. Great experience with your Company.

Celia Pinol

19:24 11 Sep 26

Friendly people, easy to get scheduled, and I love that the company sends updates on techs & arrival time!

Fred Rice

16:09 11 Sep 26

chris did a excellent job......very knowledgeable and friendly ..... represents your company is a very professional way

Heather Sword

05:03 11 Sep 26

Unfortunately my experience did not go as expected, my AC was not fixed by western and I was charged several hundred dollars in troubleshooting fees with no resolution offered. Very disappointing for such a well known company.

Linda Clark

00:08 11 Sep 26

After a routine maintenance check, our technician discovered several indicators of a failing water heater. Since it was 12 years old, we had them replace the unit. They did a great job and we were pleased with their competence and quality of their service.

Vince Lowe

20:29 10 Sep 26

Followed up after my visit to ensure that I had been given all options for replacing my dual capacitor. Marissa from dispatch was knowledgeable, professional and VERY HELPFUL! She was able to adjust the price down with an adjustment in the warranty. Original price was $390 with 5 year warranty. She adjusted to $215 with a 1 year warranty, which suits us better right now.

Donna Loux

23:40 09 Sep 26

Brett is professional and efficient. He tuned up and repaired on the spot both the heat pump and heating unit. Glad to have you folks on board for my maintenance!

Richard Young

00:11 09 Sep 26

Travis, Max and Elijah were personable and professional during the installation of a new furnace and A/C unit. 5 stars! Highly recommend!

Tom King

20:32 08 Sep 26

Blue Ribbon HVAC inspection. As always , Western was prompt, professional, provided a complete explanation of findings. Technician Garret was outstanding, highly recommended!

Rob G

20:09 08 Sep 26

Timely professional efficient friendly

Ricardo Yanci

16:27 08 Sep 26

John Jacobsen

20:37 04 Sep 26

These guys were very efficient and friendly

Jaime Church

20:34 04 Sep 26

Awesome tech came to the house and answered all our questions. Very knowledgeable. Thank you

Kevin Lilly

16:57 04 Sep 26

Furnace/AC serviceAnual2 systems with filtersphotoes showed a build up of cottonwood fuzz.On timeGood wrap up comunication .

Rob Deeble

15:42 04 Sep 26

John did a fantastic job! He was friendly, helpful, professional, and efficient. Very thankful for his service!

Russ Roberts

18:01 03 Sep 26

Louis was thoroughly and honest.

Jack Davis

17:51 03 Sep 26

It was difficult to obtain the replacement part. Once it was available Western technician did an excellent job installing it.

Susan Cook

21:05 02 Sep 26

Western H&C always does a great job. Been a customer for years! Highly recommend them!

Melissa Drew

18:29 01 Sep 26

Western Heating & Cooling is the only company I will ever trust with HVAC moving forward. My little Samsung ductless mini-splits have been an ongoing issue. I had 3 different maintenance & repair companies throughout the year attempt to fix the issues, all failed leaving me with the bill & a bandaid. Western actually spent the time analyzing, going through a logical process of elimination, calling Samsung, and really getting to the root of the problem. All for an extremely fair price! They were so kind and professional, always wore protective booties in the house, very responsive with phone calls, you couldn’t ask for better service. Thanks Western!

Karl Kurtz

15:54 01 Sep 26

Doug did a great job. He is very professional and conversational.

Trina Martichuski

19:33 31 Aug 26

Gregory Martyn

11:18 31 Aug 26

Fast efficient and very well done.!!!

Craig Boren

01:51 31 Aug 26

On time,on point,professional tech. Thanks Western Heating &Air team.

Anthony Nguyen

23:26 30 Aug 26

Have worked with them on a couple occasion. Residential and commercial jobs. Always professional, fair, and their employees really are there to help.

Wanda Jane Smith

02:38 30 Aug 26

Taylor was very professional and pleasant to work with. Thanks Western! I would like him to be my Tech whenever possible.

chuck bartlett

22:31 28 Aug 26

Louis was on time and very professional. I’m nosey and wanted to see what was happening and he was more than happy to explain everything to me and did not make me feel like I was in his way. Glad my neighbor recommended your company as it was a pleasure. Thanks again Louis. Well done👍

Gratia Barton

21:44 27 Aug 26

Dana Dietz

18:53 27 Aug 26

Another big company had installed an HVAC system but left the ductwork untouched, then wanted to charge an arm and a leg for that work. Sam gave me a very reasonable estimate and Michael, Anthony, and, Zabe did a fantastic job removing the old and installing all nee ductwork. I could feel the difference immediately. They were clean, friendly, and professional. I would recommend them to my own family.

Toni Soneff

11:20 27 Aug 26

Super !

Jami Jackson

00:10 27 Aug 26

Thank you for being so speedy and thorough. Our service guys Max Elijah and Travis went above and beyond. Thank you again!

Sled Mark

00:07 27 Aug 26

Louis was fast, efficient, and pleasant to work with

Phil Binkley

19:00 26 Aug 26

Always great! Ryan was professional and and explained work being done. Great service and value.Thank youPhil B.

Penny Sheldon

19:14 25 Aug 26

Excellent experience with Western Heating & Air Conditioning! After a brutal wildfire season, I needed an air purifier installed. From my initial call on Friday to Shane inspecting my setup and giving me a quote on Tuesday, and full installation by Thursday—the whole process was seamless. Every team member was professional, friendly, and polite. Highly recommended!

Melissa Wade

22:26 24 Aug 26

AC stopped working. Cris was great at explaining the issue and offering options. Really appreciate the time he took to explain so I could understand what had happened.

Dani Dibley

21:51 24 Aug 26

**Edit to add - after owners response - if my apt was originally scheduled incorrectly for 7/24/26 by the AI system, how would I have gotten a new appointment scheduled with your company for today, 8/24/26 if I hadn't spoken with your office again?! I spoke with your office for almost 13mins on 7/24/26 when they called me to explain the AI system scheduled us for the incorrect date and I explained in detail the issues with my AC and never once was an additional $100 fee for diagnostics discussed, only the option for the monthly plan which i said i would think about. But knowing our system was not keeping up with the heat in the afternoon and evenings I was still scheduled for and quoted an A/C Tune-up - Shady and liars.**Terrible, I feel they are just another shady A/C & Heating company. I called a month ago when my AC could not keep up in the afternoon and evenings with how hot it was outside, explained I needed an AC tune-up because we have not had one done before. Their answering service scheduled an apt for the next day. I then received a call back from an actual person, not the AI answering service and they explained that the service put us in for the wrong day. I had assumed as much when its the hottest month of the year, I assumed I would not get next day service. I explained to a real person everything that was going on with our AC, that its never been serviced and its not keeping up with how hot it gets in the afternoon and evening. She quotes me the price of the AC Tune up and offers the family plan, I tell her I'll think about it, and I get scheduled for a tune up for a month later.The technician arrives today, I again explain what is going on, that our AC works fine most of the time, but it can't cool the house down enough in the hotter evening. He tells me that they have to "Service and diagnose" the underlying issue and it will now cost an additional $100. I said no, let's start with the tune up and clean the machine, since that hasnt been done before, and if the issue persists we will have them back out for service. He continues to tell me no, thats not how they do it, it has to be a service call. I politely decline service. I call their office to find out why, when I told them the exact issues we were having they did not tell me that it would HAVE to be a service call with a diagnostic for an additional $100 when scheduling. The person then went on to argue with me that I did not speak to an actual person, but their answering service which clearly did not catch the full extent of what I was asking for and needing done for my AC. I explained, no, it was a person because they called me back and I had a 5min convo with them.Im used to shady AC repair people in this area. I was trusting this company to be different based on their reviews, and they caused me to waste a month to try to scam me when they got here. Completely frustrating!

George B

20:16 24 Aug 26

After my current HVAC provider said I had a coolant leak in my system, they quoted a very high estimate for finding the leak and refilling the coolant: $2400!! The technician said the system was 4 lbs down (turns out there is no way of knowing this until you refill the system!), however the quote included $740 for 7 lbs of coolant! I called Western to get their 2nd look service call (free) and Dustin showed up. What a difference! Dustin found the leak in about 15 minutes with a gas detector. It was a loose nut on a fitting! He tightened it and refilled the system with 3 lbs of coolant. Total cost under $300 because Dustin didn't do a full leak test. Instead, after filling the system he will return to do the full test which will be another $200-ish. In other words, he not only was super smart and professional, he didn't nickel and dime me. Folks, you can't do better than Western, they truly want to do what's best for you and your wallet. Don't use anyone else!!!

J M

02:45 24 Aug 26

We purchased a new Toll Brothers home, and Western-Heating Plumbing and Air was contracted to install the AC. After moving in, we registered the unit to activate the extended warranty and signed up for the platinum maintenance plan ($48/month), which added five extra years to the warranty on repairs.13 months later, the AC stopped blowing cool air during a hot summer. I contacted Western Heating & Air Conditioning, who said a technician would visit for $97 the next day. Kaleb arrived shortly after, inspecting the unit in about ten minutes. He informed us that the compressor had failed and needed replacement. While the parts were covered under warranty, the repair would cost $2,008. I was confused, given the unit's newness, and pointed out that the warranty should cover the repair and parts but I was told it had been expired.I contacted Carrier, the manufacturer, who explained that this issue shouldn’t happen and noted that compressors typically last 10-15 years. They clarified that improper installation would be the only reason for such failure.A different HVAC company confirmed the unit was indeed installed incorrectly. I reported this back to Western Heating & Plumbing, who scheduled Kaleb to revisit and re-inspect the unit. The following day, after several diagnostics, Kaleb confirmed improper installation and said he would discuss the matter with his manager.When I didn’t hear back, I requested to speak with a supervisor. During my conversation with the supervisor, he avoided addressing the issue and dismissed the possibility of incorrect installation.I then contacted Toll Brothers to report the matter. They agreed the situation was unacceptable for a new unit and assured me they would take action.Western Heating Air & Plumbing does not care nor value their customers. Their focus seems to be solely on profit, but they fail to provide quality service. This experience has discouraged me from using them again.

Debra Fau

19:30 22 Aug 26

Marianne Shannon

17:49 22 Aug 26

Billing error sent me through the roof but it was resolved within 3 days

Clyde Queen

01:35 22 Aug 26

Travis, Max, and Elijah did a great job on installing my Carrier heating and air conditioner unit. They were very professional, and gave me a complete rundown on all the work they performed!

Don Williams

00:15 22 Aug 26

Brett did a great job.

Kelsie Gwin

22:11 21 Aug 26

Chris saved the day! With 100 degree temperatures, it couldn’t have come at a better time.

Robin K.

21:58 21 Aug 26

I've been using Western for 12 years and have always had a courteous and professional experience. New systems are fully explained with cost and install time quotes, maintenance and repairs completed efficiently. I know that overall I would have spent much more had I not had their Blue Ribbon service. When emergencies occur (and they will, eventually) it's assuring to know Western will be here for us when we need them!

Jay Stahl

18:43 21 Aug 26

Excellent-knowledgeable and quick. Came right out in this heat

Stephanie DeNinno

00:58 20 Aug 26

Frank M.

05:16 19 Aug 26

Jayden was awesome. Thank you for coming out on such a late notice.

John Wellman

03:14 19 Aug 26

Jaden was great! He found the problem quickly and replaced the capacitor on the ac unit. He is a total pro! He checked the cooling efficiency and found it to be within limits for an old system. Fantastic after hours service! It's all fixed and cooling great! 5 stars all the way!

M Williamson

02:27 19 Aug 26

Called Western Heating when our air conditioner broke in 96° heat after business hours. They came out quickly, solved our problem and charged a reasonable price. I really appreciate their great service! Their tech Jayden was very helpful and patiently explained the problem to us. Thanks again!

Miron Boland

22:28 18 Aug 26

Kaleb did an awesome job. He thoroughly and clearly explained everything he did. The unit has never run better! Thanks, Kaleb!

Kelly Kurtz

16:53 18 Aug 26

Tracey Greenwood

12:43 18 Aug 26

The office staff communicates so well and our technician, Johnny, did a terrific job. We felt extremely cared for. Thank you for making our uncomfortable issue easy and quick to fix.

Eric von Stromberg

20:50 17 Aug 26

David F (electrician) was great! He was diligent in troubleshooting and quick in repairs. Also a nice guy!

Nola Nelson

19:24 17 Aug 26

Randy was very considerate, compassionate and thorough. He really went above and beyond what I expected. Plus, he didn't challenge me with my old system. Instead he just acknowledged and was helpful. Will definitely be a returning customer.

Dave

11:51 17 Aug 26

Ashley Fife-Whittington

00:56 16 Aug 26

Benjamin Hudgens

20:10 15 Aug 26

Garret was great! Quick diagnosis and quick fix!

Kenny Vaughn

23:50 14 Aug 26

Unfortunately for me, I wasted over four hours of my Friday waiting for the technician to do the work. Had I not called your office at 1:42 I most likely would have been gone to do my errands before Michael called me to say he was leaving to come to my house which he called at 1:59. When he arrived at 2:20ish I asked Mike when he realized he wasn’t going to make it to my home between 11:00-2:00? He said not until about ten minutes before I called as it was not showing up on his phone. He did apologize and he gave me a free AC filter. I cannot express highly enough my disappointment in all of this and would love to go over your broken scheduling process with upper management to make a few process improvement recommendations.Kenny Vaughn

anonymous google user

20:55 13 Aug 26

Tristin was knowledgeable, professional, and very thorough. I appreciated his dedication to diagnosing correctly and making sure everything was in good working order… A pleasure to work with!Thank you! Angela Gregg

Jezmynne Amergin

19:36 13 Aug 26

Update, one year later. The install was great, but their ongoing customer service isn't stellar. They didn't want to book my pre-paid spring service in a timely fashion (I called in May), and when I told the woman on the phone I wanted something before the end of summer, she didn't have any options nor did she mention a wait-list. She just said, "Okay!" and hung up the phone. I used another company for my spring service. Now, they're calling me to book the spring service (it's mid-August) and telling me that not using them to service my AC unit voids my warranty. This was never mentioned in May, when I initially called to book said service. Nothing was explained at that time. Now, I'm wondering if the woman I spoke to in May hung up the phone so quickly because she knew if I used someone else I would void the warranty, and they wouldn't have to be responsible for it. So, they do great installs, but don't buy the warranty and don't expect great customer service thereafter. They seem to be more of a break-fix instead of maintenance team.___I had a great experience with Western! Our 28 year old AC unit finally gave up, and Western had someone out the next day to review the situation. Dustin was professional and efficient and gave us his honest opinion, making our decision to proceed easy. Jason, the project manager, arrived the next day to plan our replacement. He was professional, enthusiastic, answered every question, and offered so many helpful suggestions. Booking was super easy, just a few texts back and forth to set the day and time. I was so surprised I could get on the schedule so quickly! At the peak of heat in June, I figured we’d be weeks out, but no. We were on the schedule just a few days after our project manager left. Theron and team mate arrived to complete the work and both were so through and professional! I work from home and had meetings all afternoon, but I never heard a bump, peep, rattle, crash, or anything! The team worked quickly and efficiently and had the entire thing done in about four hours. Everything looks so nice! Theron really went out of his way to ensure all our new lines were carefully wrapped and neatly organized, making both our heater and AC area tidy. The team also patiently answered all our questions and did a thorough review and introduction to our new AC unit and how it tied into our heater. Overall, I am so pleased with Western and very, very grateful they could get us an AC unit so quickly! 10/10. Appreciate y’all!

Riley McNeal

15:43 13 Aug 26

We received 5 quotes for our HVAC replacement, high and mid range options. Throughout the process Western just did everything right from a customer service perspective. They aren’t the least bit expensive but from their sales, repair and installation team. We were very impressed.

Katie Ormond

20:41 12 Aug 26

Christopher was very personable and professional servicing our AC today. Thank you!

Ron Harris

02:45 12 Aug 26

Joe was very informed and personable.

M Stellan

01:56 12 Aug 26

Incredible company, incredible team. They stepped up to the plate on one of the hottest days of this summer, in a dire medical emergency, within an hour, after a different company failed to fix the problem, leaving us unimpressed. They affordably helped us in a crisis. Their Tech was awesome, leaving us all around impressed. Thank you, well done.

Teresa pino

23:45 11 Aug 26

Christopher was professional and explain what needs to be repair for the a/c

Carri

23:27 11 Aug 26

Trey did a great job. He was very informative, competent and pleasant. He did a very thorough job and it was much appreciated. Thanks!

Justin Palmer

21:43 11 Aug 26

I’ll hire this company for literally every project related to HVAC, plumbing, and electrical from now on. It’s my 3rd interaction over the years and today they replaced out HVAC, and Water heater. Their product is the best, and the service is unrivaled in the valley. 💯I’ll be happily handing over more money next year for a mini split.

Howard Gore

18:32 11 Aug 26

Charles Erickson

16:05 11 Aug 26

Evan Rose was super cool, knowledgeable and quick to help us get our AC functioning again!

Charley

23:29 10 Aug 26

Great experience.

Jeff Foy

16:15 10 Aug 26

Great experience. Tech was efficient and communicated what he found and the solutions. We had him out to get our home ready for closing. We will definitely use them at our next house.

george whitmore

01:43 08 Aug 26

Bob Blake

00:35 08 Aug 26

Evan was very knowledgeable and polite.

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