Caldwell, ID

“Dustin was great! He arrived on time and was ready to get to work. He was quick and thorough, and talked us through every option we had for our aged, 28 year old AC unit. I really appreciate Dustin's honesty! He had every opportunity to coach us through a repair, but knowing that was not the best solution for us, he pointed out that our refrigerant was no longer made and a repair, while cheaper now, would be a financial waste in the long run. He explained all of this in clear detail, making our choice very, very easy. I really appreciate that level of professionalism and looking out for the customer's best interests. Thank you so much for setting us up for success!”

“I had a great experience with Western! Our 28 year old AC unit finally gave up, and Western had someone out the next day to review the situation. Dustin was professional and efficient and gave us his honest opinion, making our decision to proceed easy. Jason, the project manager, arrived the next day to plan our replacement. He was professional, enthusiastic, answered every question, and offered so many helpful suggestions. Booking was super easy, just a few texts back and forth to set the day and time. I was so surprised I could get on the schedule so quickly! At the peak of heat in June, I figured we’d be weeks out, but no. We were on the schedule just a few days after our project manager left. Theron and team mate arrived to complete the work and both were so through and professional! I work from home and had meetings all afternoon, but I never heard a bump, peep, rattle, crash, or anything! The team worked quickly and efficiently and had the entire thing done in about four hours. Everything looks so nice! Theron really went out of his way to ensure all our new lines were carefully wrapped and neatly organized, making both our heater and AC area tidy. The team also patiently answered all our questions and did a thorough review and introduction to our new AC unit and how it tied into our heater. Overall, I am so pleased with Western and very, very grateful they could get us an AC unit so quickly! 10/10. Appreciate y’all!”

“Joe was thorough, polite and solved my A/C problem in short order..”

“John was very professional/courteous and knowledgeable. He looked over the problem areas and made a quick diagnosis for repair. He made all repairs and conducted any needed maintenance and got everything running smoothly. It was a refreshing change from some experiences in the valley.

thank you John.”