Testimonials – Heat Pumps Articles
“Clayton was very professional. Ordering some parts for our heat pump, hope he comes back to put things back together.”
Continue Reading“Always professional and efficient.”
Continue Reading“Ken went above and beyond with my repair. I appreciated that he took the time to explain what had gone wrong and how I could avoid this in the future. He took the time to double and triple check that everything was working properly before he left.”
Continue Reading“Louis was awesome as always!”
Continue Reading“Louis was great! Very nice person and very helpful. He took the time to reformat my ecobee thermostat which was not operating properly.”
Continue Reading“Clayton did a great job. He was helpful in explaining what he was doing…thorough in his work, courteous, and pleasant company while in our home. Thank You”
Continue Reading“All was very good!”
Continue Reading“Russ came to check why our furnace was not working on Monday. He showed up at 4ish and diagnosed the problem, bad motor. The one on the truck had been previously installed and would not work. New motor came from Caldwell, ID today and Russ came back and installed the motor , and check to…
Continue Reading“Great Service. Spent time answering my questions. Western Heating and AC is the best.”
Continue Reading“Quick and thorough.”
Continue Reading“Doug is the ultimate professional.”
Continue Reading“Ken was on-time, energetic, knowledgeable, and educational. He was a pleasure to work with and I now feel I have a much better understanding of how my heat pump works. Thanks Ken!”
Continue Reading“We had a leak from condensation in the exhaust pipe. Dennis came by with Taylor and agreed the problem should be resolved by realignment of the pipe from the furnace to the ceiling. He also installed a new updated thermostat. And, he performed the annual checkup on the furnace. We are assured our heat pump…
Continue Reading“Good knowledgeable service person. All around great service.”
Continue Reading“Brennen and Dustin did a great job. Very knowledgeable and friendly.”
Continue Reading“Cris was prompt, polite and efficient. He was able to explain to me what needed to be done and I really appreciated that. My overall experience with Western was very good.”
Continue Reading“Very fast. Replaced filter. Personable happy attitude.”
Continue Reading“We have enjoyed working with Chris to keep our new heat pump running in excellent shape. He has made a couple of suggestions that have helped make our environment better and safer too. Good guy. I always recommend Western Heating when people are looking for a reliable company to maintain their HVAC equipment.”
Continue Reading“I appreciate the outstanding service and support that I have received over the years.”
Continue Reading“Great job. Thank you.”
Continue Reading“We are Platinum Blue Ribbon clients and recently scheduled our annual heat pump/water heater flush/smoke detector battery check. Everyone at Western Heating is so helpful and friendly from the appointment schedulers to the service technicians. We met Michael a year ago when we had some issues with how our tankless water heater was installed by…
Continue Reading“Nick & Dustin replaced an existing Heat Pump with a new Carrier. They were very professional. They did an excellent job. The installation was scheduled about 2 weeks from the sale, performed by Nick. Nick covered options available and I accepted one of those options. Very satisfied with both the sale and the installation.”
Continue Reading“Charity did the work for me and got it fixed in no time. Very friendly”
Continue Reading“Lloyd is the absolute best you have. He has always gone the extra mile with his service.”
Continue Reading“Buy the service plan. Problems are addressed within 24 hour regardless of the issue. The plan more than pays for itself.”
Continue Reading“Lloyd did a great job on troubleshooting the issue with our heat pump. He was very good with explanations on the potential issues responsible for the error code and why the unit was not operating. While he was able to get the system functioning, he has counseled me about additional repairs necessary to restore full…
Continue Reading“Ken did a great job and we got along well. He explained everything to me and was really helpful. Thanks so much.”
Continue Reading“Dustin is an excellent technician. He knows our system and is a pleasure to work with. He's personable, courteous, and honest. He has earned our trust.”
Continue Reading“Jarod and his apprentice did a terrific job in replacing our heat pump and air conditioning system. They were knowledgeable, professional, and did a great job of educating us on our new Ecobee monitoring system, which is such an improvement on our former system. They also installed a humidifier for us which was a big…
Continue Reading“Scott did an outstanding job from start to finish! He was personable, professional, and worked hard to make sure everything was PERFECT on our heat pump install. He and John were on time, and left the job site super clean! We are very, very pleased with our new system! We HIGHLY recommend Western Heating and…
Continue Reading“Was having some unknown problems with my HVAC system not performing correctly and heating the house as needed. When Tracy arrived and I had a chance to explain what I had observed and experienced he all most new immediately that the problem was most likely my filter and then replaced it. The system started running…
Continue Reading“Our service tech was actually Joseph, who for some reason is not listed on your list. He was the most professional, friendly, and knowledgeable tech we have had to date, with the exception of Lloyd who is your very best. We couldn't be more pleased with his service! We would love to have him come…
Continue Reading“The HTP propane powered boiler stopped working. Nick came out – solved the problem – explained to me what happened – and we both went on about our day. No fuss – no issues – just excellent quality service. Can't beat that. Thank you!!!”
Continue Reading“He did a good job in a timely manner”
Continue Reading“Knowledgable and capable. Pleased with the service.”
Continue Reading“Nothing but great. Received excellent service from the sales and installation team. Jason was very helpful and saved me over 80% on a comparable bid from another company.”
Continue Reading“John and Scott recently installed a new Carrier heat pump and electric furnace in our home. They did and outstanding job. They were very professional, and very knowledgeable. They answered all of our questions, and made us feel very confident with our installation. They were also very meticulous with keeping everything clean while they were…
Continue Reading“Very quick and professional Very courteous THANK YOU”
Continue Reading“good efficient service as usual.”
Continue Reading“I bought my home in the spring and have never had a home with a heat pump. I called Western Heating & Air to get set up on their maintenance program and they were able to get a technician to my home within a few days. My technician Joseph was very knowledgeable about my unit…
Continue Reading“Excellent service”
Continue Reading“Dustin has serviced my units this past year. He is courteous and friendly. Dustin is very knowledgeable regarding the equipment he is servicing. Today he had a trainee with him and explained the service procedures to him step by step. Please keep Dustin on this side of town, as I would like a service person…
Continue Reading“Tracy was very familiar with our equipment and made adjustments to our system to maximize comfort and efficiency. Tracy was friendly and thorough. (Our dogs even liked him.) We'd love to have him back again.”
Continue Reading“We bought our Carrier Heat Pump in 2012 from Western Heating & Air Conditioning and have had Blue Ribbon Maintenance every year since. Doug Harmon provided great service, explaining what he did and gave me some great suggestions for maintaining our system.”
Continue Reading“Ryan was very helpful . I had several questions and he took the time to speak with me. He was very kind. I am very happy with Western and heating & air conditioning.”
Continue Reading“These techs did a fine job installing a heat pump-mini split. They were courteous, knowledgeable, and represented their company well. Definitely recommend!”
Continue Reading“Our tech, Joseph, called us while he was on the way and provided an exact estimate of his arrival. He was very neat, polite and answered all of our questions. We’d be happy to have him every time we need service on our unit.”
Continue Reading“Michael was very knowledgeable, polite and professional.”
Continue Reading“On time, quick and efficient. Polite and thorough.”
Continue Reading“Joe did an outstanding job. He was very patient and listened to my concerns. He quickly identified and fixed the problem. Joe was very curious and professional.”
Continue Reading“David was very prompt and arrived at the time he gave me. David and his associate worked very efficiently and very quietly. They cleaned up after they were finished and left nothing out of place. David answered my questions professionally and in a manner that I could understand. He made sure everything was working before…
Continue Reading“Service tech was friendly and performed annual CFH inspections on HVAC systems in a timely manner.”
Continue Reading“I am always grateful for the amazing service given. They are polite, respectful and prompt. When Russ came and checked out my unit and was able to fix it right away which was a relief since summer has arrived, my animals and I was very uncomfortable before hand and it really makes me appreciate these…
Continue Reading“great job Dustin! Compressor housing looks like new.”
Continue Reading“My service guy Michael Lotts was very friendly and courteous. He explained everything that he was doing in a manner that I could understand. He worked very efficiently and very neatly. Michael is a very good representative for Western Heating and Air.”
Continue Reading“Fast on day service, my new furnace/heat pump works great!”
Continue Reading“Zach Morell has been my preferred technician for the last several maintenance visits. He is always friendly and courteous, and takes the time to explain any issues.”
Continue Reading“So far I am very happy with my heat pump. Everything looked great after my installation.”
Continue Reading“Doug called letting us know when he would arrive which was appreciated. He was very friendly and kept us updated on how the check-up was progressing. He cleaned our unit and put it through its paces to make sure everything was working properly. Right after our visit we received our invoice and odometer reading which…
Continue Reading“A pleasure Mike was very personable and efficient Thank-you”
Continue Reading“He was very pleasant and informative.”
Continue Reading“On time, quick service, job well done”
Continue Reading“Very professional service. The repairman Doug was very punctual and had the problem diagnosed and repaired in no time.”
Continue Reading“Doug travelled all the way to donnelly to fix my faulty heat pump. Turned out, the settings were off inside the thermostat, causing the heat pump to shut off. Doug corrected the settings, explained them slowly to me, so I could remember and fix in the future if needed. He waived the service call charge.…
Continue Reading“Joseph is a nice guy. Very professional and thorough.”
Continue Reading“Travis does a great job and is very professional. 2nd install he has done for us. Will request him next time.”
Continue Reading“Honest and professional service”
Continue Reading“Nick is very good and professional.”
Continue Reading“Technician was on time. Introduced(ID) himself. Asked if we had any questions or concerns before he started . Briefly went through the procedure check list with each unit. Asked about water source to use and any other info on the fence, yard, animals. After completion he went through check list of maintenance items and asked…
Continue Reading“Bob is always professional and efficient. He does a thorough inspection and keeps me apprised of any issues.”
Continue Reading“Ben was knowledgeable and professional.”
Continue Reading“Joseph performed the Fall maintenance service on our electric furnace and compressor in a very thorough manner. I was very pleased with him and look forward to having him complete the A/C maintenance service in the Spring.”
Continue Reading“Russ has been taking care of our furnace for years now. He always is very professional and does an excellent job. We highly recommend him. Ken Eldredge”
Continue Reading“We received several emails prior to our appointment, including one with a photo of our service tech, which is appreciated. Our tech arrived earlier than expected, was very helpful and made one suggestion on how we could protect our unit from power surges. He cleaned up after himself and made sure the thermostat was back…
Continue Reading“Satisfied with service”
Continue Reading“Nick C did a great job. He was professional the whole time he was at my house. Nick did a great job of explaining a few things to me about my system! I appreciate the service that I get every time someone comes to my house. I appreciated that he wore a mask! Thank you!…
Continue Reading“Zack V.and Jared W. arrived when they said they would, did a great job, in and out! Would recommend Western Heating for your furnace needs.”
Continue Reading“Excellent professional service!”
Continue Reading“As usual, very professional.”
Continue Reading“It was refreshing to have someone who likes kind and knowledgeable.”
Continue Reading“Thank you so much !! Your guys did an awesome job and worked a full day on getting my new system installed, they were courteous and very professional .”
Continue Reading“I highly recommend Western Heating and Air; all of their technicians are fantastic and very knowledgeable. They are able to quickly diagnose and fix any HVAC problem. Tommy and Scott did excellent work replacing our entire heat pump and A/C system. They were thorough and efficient, and a real pleasure to work with. Doug quickly…
Continue Reading“Our technician, Joseph V. was great to work with. He listened to our request, and proceeded in a professional manner. He was very thorough, explaining each step as he went along. He was also very friendly (even our two puppies liked him.) We have been with Western since we built our home nine years ago.…
Continue Reading“Dustin is an efficient, easygoing, knowledgeable technician.”
Continue Reading“Thank you! Dessa was most professional and efficient, Thank-you”
Continue Reading“Both men were very professional from the start. They arrived on time and worked steadily until the job was done. Neither of them minded my 6-year-old’s questions or supervision by our yellow lab, which I appreciated. Brenan gave me a “tour” of the new furnace. I’m really happy with how things look and so far,…
Continue Reading“Dessa was on it! A relay switch was blown out and wires melted. She replaced relay and rewired. Great job and service. Thank you!”
Continue Reading“Drew and Jared (one of the two Jared’s “checked”!) were here right on time Tuesday AM. I have to say they worked “hard” virtually all day including getting in the crawl space and on top of the roof and continued without taking a break best I could tell. They were hard working the entire time,…
Continue Reading“Excellent work. Great with customers”
Continue Reading“Bob R was prompt, efficient, and friendly. As always.”
Continue Reading“Joe was great and very knowledgeable. He did a great job explaining to me what he did.”
Continue Reading“I was very pleased with Nolan’s completion of the Blue Ribbon cooling service today. He explained what he was doing and appeared to do a very thorough job.”
Continue Reading“The whole crew was friendly, congenial and efficient”
Continue Reading“Travis and Travis got here right on time this morning. They explained the installation and what they would be doing, making sure I understood everything before starting. The install went very well. Clean-up was extremely thorough. They left our garage cleaner than it was before they got here. They explained how everything worked and how…
Continue Reading“Very satisfactory appointment. Enjoyed talking to Zach. Thumbs up!”
Continue Reading“Efficient and thorough maintenance. Appreciate the reminders for Blue Ribbon Maintenance service.”
Continue Reading“Our technician, Todd, was a pleasure to work with. He was efficient and thorough. And he was a friendly guy. He insisted on wearing a mask, gloves and booties. Western installed our system when we built our home nine years ago. Every interaction we’ve had with Western has been a positive experience.”
Continue Reading“Very experienced!”
Continue Reading“Dennis came out first to evaluate the problem and was very thorough, professional, and reassuring. He said they would “take good care of us,” and they did. Bob came the next day and was great. He didn’t stop until he found the actual problem, and then repaired it. We could not have received better service…
Continue Reading“I had a new HVAC system installed 6 hrs ago with a different company. It was nothing but a nightmare and money pit. Your company came in and reassured me and made replacement painless. It was such a relief knowing that my nightmare is over. Your staff was kind and knowledgeable”
Continue Reading“My new heat pump was installed today. The workmanship was very clean and neat. The system works super well. They treated my high end equipment with love. Very much appreciated.”
Continue Reading“Semi-annual checkup; very pleasant encounter; easy to talk to; enjoyed our conversation. Technical issues discussed and resolved. Excellent!”
Continue Reading“Dustin was very efficient, polite and friendly.”
Continue Reading“We love Todd. We are confident in his expertise and knowledge in working on our equipment.”
Continue Reading“Very friendly and professional. Great work at a reasonable price.”
Continue Reading“Dessa was awesome – thank you.”
Continue Reading“Doug is THE best! Extremely knowledgeable, efficient and professional not to mention personable. I always learn something when he is here. Thanks Doug!”
Continue Reading“Dustin did a great job”
Continue Reading“Kevin had to wait for the pump to arrive. Did a nice speedy job once the pump arrived.”
Continue Reading“Thank you”
Continue Reading“Dessa always does a great job. She is patient and explains everything we ask about. She is also thorough.”
Continue Reading“Biar was very knowledgeable and proficient. Very pleasant personality.”
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