Testimonials – Heat Pumps Articles

Heat Pump Maintenance in Meridian, ID, 83646

June 27, 2024

“they keep our equipment working and do not try to buy all new just remind us they are getting old but still working.”

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Heat Pump Installation in Other, 83655

June 12, 2024

“On time and very professional. My installers, Mario and McKay, were quick, friendly and very efficient. Mario took his time showing me how to use the new thermometer and answered all my questions. My overall take on Western is very favorable.”

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Heat Pump Maintenance in Eagle, ID, 83616

May 18, 2024

“Michael was great!! He did a thorough job of cleaning out all the fall/winter debris that had landed in the heat pump bay, then checked everything. They are up and running, so I think both heat pumps will be ready for all the warm weather this sumer!”

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Heat Pump Maintenance in Boise, ID, 83702

May 3, 2024

“Doug took the time to have a dialogue about what we should be doing before our next service appointment in terms of adjustments and filter and he taught me some skills concerning the same. He is knowledgeable about smart thermostat adjustments and function, and he also addressed our concerns about a faulty smoke alarm that…

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Heat Pump Repair in Boise, ID, 83705

April 29, 2024

“Issue was diagnosed by previous Western Heating repair person, parts ordered and Ken installed. Great service, as always.”

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Heat Pump Repair in Boise, ID, 83706

April 17, 2024

“Clayton was very professional. Ordering some parts for our heat pump, hope he comes back to put things back together.”

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Heat Pump Maintenance in Boise, ID, 83702

April 10, 2024

“Always professional and efficient.”

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Heat Pump Repair in Meridian, ID, 83646

April 8, 2024

“Ken went above and beyond with my repair. I appreciated that he took the time to explain what had gone wrong and how I could avoid this in the future. He took the time to double and triple check that everything was working properly before he left.”

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Heat Pump Maintenance in Kuna, ID, 83634

March 22, 2024

“Louis was awesome as always!”

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Heat Pump Repair in Boise, ID, 83709

January 19, 2024

“Louis was great! Very nice person and very helpful. He took the time to reformat my ecobee thermostat which was not operating properly.”

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Heat Pump Maintenance in Boise, ID, ID 83702

December 31, 2023

“Clayton did a great job. He was helpful in explaining what he was doing…thorough in his work, courteous, and pleasant company while in our home. Thank You”

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Heat Pump Maintenance in Garden City, ID, ID 83714

December 29, 2023

“All was very good!”

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Heat Pump Repair in Boise, ID, ID 83706

December 19, 2023

“Russ came to check why our furnace was not working on Monday. He showed up at 4ish and diagnosed the problem, bad motor. The one on the truck had been previously installed and would not work. New motor came from Caldwell, ID today and Russ came back and installed the motor , and check to…

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Heat Pump Maintenance in Boise, ID, ID 83713

December 18, 2023

“Great Service. Spent time answering my questions. Western Heating and AC is the best.”

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Heat Pump Maintenance in Caldwell, ID, 83607

December 13, 2023

“Quick and thorough.”

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Heat Pump Maintenance in Boise, ID 83705

December 6, 2023

“Doug is the ultimate professional.”

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Heat Pump Maintenance in Boise, ID 83704

December 4, 2023

“Ken was on-time, energetic, knowledgeable, and educational. He was a pleasure to work with and I now feel I have a much better understanding of how my heat pump works. Thanks Ken!”

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Heat Pump Maintenance in Boise, ID 83709

December 1, 2023

“Excellent”

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Heat Pump Repair in Boise, ID 83704

November 17, 2023

“We had a leak from condensation in the exhaust pipe. Dennis came by with Taylor and agreed the problem should be resolved by realignment of the pipe from the furnace to the ceiling. He also installed a new updated thermostat. And, he performed the annual checkup on the furnace. We are assured our heat pump…

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Heat Pump Maintenance in Boise, ID 83714

November 15, 2023

“Good knowledgeable service person. All around great service.”

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Heat Pump Installation in Boise, ID 83709

November 7, 2023

“Brennen and Dustin did a great job. Very knowledgeable and friendly.”

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Heat Pump Maintenance in Star, ID 83669

November 6, 2023

“Cris was prompt, polite and efficient. He was able to explain to me what needed to be done and I really appreciated that. My overall experience with Western was very good.”

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Heat Pump Maintenance in Meridian, ID 83642

October 27, 2023

“Very fast. Replaced filter. Personable happy attitude.”

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Heat Pump Maintenance in Star, ID 83669

October 2, 2023

“We have enjoyed working with Chris to keep our new heat pump running in excellent shape. He has made a couple of suggestions that have helped make our environment better and safer too. Good guy. I always recommend Western Heating when people are looking for a reliable company to maintain their HVAC equipment.”

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Heat Pump Maintenance in Nampa, ID 83651

September 29, 2023

“I appreciate the outstanding service and support that I have received over the years.”

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Heat Pump Maintenance in Boise, ID 83702

September 21, 2023

“Good Job”

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Heat Pump Maintenance in Eagle, ID, 83616-5446

September 12, 2023

“Great job. Thank you.”

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Heat Pump Maintenance in Emmett, ID, 83670

September 7, 2023

“We are Platinum Blue Ribbon clients and recently scheduled our annual heat pump/water heater flush/smoke detector battery check. Everyone at Western Heating is so helpful and friendly from the appointment schedulers to the service technicians. We met Michael a year ago when we had some issues with how our tankless water heater was installed by…

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Heat Pump Replacement in Boise, ID, 83622

August 7, 2023

“Nick & Dustin replaced an existing Heat Pump with a new Carrier. They were very professional. They did an excellent job. The installation was scheduled about 2 weeks from the sale, performed by Nick. Nick covered options available and I accepted one of those options. Very satisfied with both the sale and the installation.”

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Heat Pump Repair in Boise, ID, 83705

August 1, 2023

“Charity did the work for me and got it fixed in no time. Very friendly”

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Heat Pump Repair in Eagle, ID, 83616

July 10, 2023

“Lloyd is the absolute best you have. He has always gone the extra mile with his service.”

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Heat Pump Repair in Boise, ID, 83714

July 5, 2023

“Buy the service plan. Problems are addressed within 24 hour regardless of the issue. The plan more than pays for itself.”

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Heat Pump Repair in Boise, ID, 83714

July 5, 2023

“Lloyd did a great job on troubleshooting the issue with our heat pump. He was very good with explanations on the potential issues responsible for the error code and why the unit was not operating. While he was able to get the system functioning, he has counseled me about additional repairs necessary to restore full…

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Heat Pump Repair in Boise, ID, 83704

June 29, 2023

“Ken did a great job and we got along well. He explained everything to me and was really helpful. Thanks so much.”

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Heat Pump Maintenance in Boise, ID, 83703

June 22, 2023

“Dustin is an excellent technician. He knows our system and is a pleasure to work with. He's personable, courteous, and honest. He has earned our trust.”

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Heat Pump Replacement in Boise, ID, 83704

June 6, 2023

“Jarod and his apprentice did a terrific job in replacing our heat pump and air conditioning system. They were knowledgeable, professional, and did a great job of educating us on our new Ecobee monitoring system, which is such an improvement on our former system. They also installed a humidifier for us which was a big…

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Heat Pump Installation in Nampa, ID, 83686

May 26, 2023

“Scott did an outstanding job from start to finish! He was personable, professional, and worked hard to make sure everything was PERFECT on our heat pump install. He and John were on time, and left the job site super clean! We are very, very pleased with our new system! We HIGHLY recommend Western Heating and…

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Heat Pump Maintenance in Kuna, ID, 83634

March 27, 2023

“Was having some unknown problems with my HVAC system not performing correctly and heating the house as needed. When Tracy arrived and I had a chance to explain what I had observed and experienced he all most new immediately that the problem was most likely my filter and then replaced it. The system started running…

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Heat Pump Maintenance in Nampa, ID, 83641

March 22, 2023

“Our service tech was actually Joseph, who for some reason is not listed on your list. He was the most professional, friendly, and knowledgeable tech we have had to date, with the exception of Lloyd who is your very best. We couldn't be more pleased with his service! We would love to have him come…

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Heat Pump Maintenance in McCall, ID, 83654

March 9, 2023

“The HTP propane powered boiler stopped working. Nick came out – solved the problem – explained to me what happened – and we both went on about our day. No fuss – no issues – just excellent quality service. Can't beat that. Thank you!!!”

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Heat Pump Maintenance in Boise, ID, 83713

March 2, 2023

“He did a good job in a timely manner”

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Heat Pump Repair in Boise, ID, 83709

March 1, 2023

“Knowledgable and capable. Pleased with the service.”

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Heat Pump Installation in Boise, ID, 83706

February 7, 2023

“Nothing but great. Received excellent service from the sales and installation team. Jason was very helpful and saved me over 80% on a comparable bid from another company.”

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Heat Pump Installation in Meridian, ID, 83646

January 28, 2023

“John and Scott recently installed a new Carrier heat pump and electric furnace in our home. They did and outstanding job. They were very professional, and very knowledgeable. They answered all of our questions, and made us feel very confident with our installation. They were also very meticulous with keeping everything clean while they were…

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Heat Pump Maintenance in Eagle, ID, 83616

January 16, 2023

“Very quick and professional Very courteous THANK YOU”

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Heat Pump Maintenance in Boise, ID, 83713

January 10, 2023

“good efficient service as usual.”

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Heat Pump Maintenance in Caldwell, ID, 83660

January 5, 2023

“I bought my home in the spring and have never had a home with a heat pump. I called Western Heating & Air to get set up on their maintenance program and they were able to get a technician to my home within a few days. My technician Joseph was very knowledgeable about my unit…

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Heat Pump Maintenance in Boise, ID, 83706

December 9, 2022

“Excellent service”

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Heat Pump Maintenance in Boise, ID, 83714

December 2, 2022

“Dustin has serviced my units this past year. He is courteous and friendly. Dustin is very knowledgeable regarding the equipment he is servicing. Today he had a trainee with him and explained the service procedures to him step by step. Please keep Dustin on this side of town, as I would like a service person…

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Heat Pump Maintenance in Caldwell, ID, 83607

November 28, 2022

“Tracy was very familiar with our equipment and made adjustments to our system to maximize comfort and efficiency. Tracy was friendly and thorough. (Our dogs even liked him.) We'd love to have him back again.”

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Heat Pump Maintenance in Boise, ID, 83709

November 10, 2022

“We bought our Carrier Heat Pump in 2012 from Western Heating & Air Conditioning and have had Blue Ribbon Maintenance every year since. Doug Harmon provided great service, explaining what he did and gave me some great suggestions for maintaining our system.”

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Heat Pump Maintenance in Boise, ID, 83709

October 30, 2022

“Ryan was very helpful . I had several questions and he took the time to speak with me. He was very kind. I am very happy with Western and heating & air conditioning.”

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Heat Pump Installation in Nampa, ID, 83644

October 11, 2022

“These techs did a fine job installing a heat pump-mini split. They were courteous, knowledgeable, and represented their company well. Definitely recommend!”

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Heat Pump Maintenance in Emmett, ID, 83670

September 12, 2022

“Our tech, Joseph, called us while he was on the way and provided an exact estimate of his arrival. He was very neat, polite and answered all of our questions. We’d be happy to have him every time we need service on our unit.”

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Heat Pump Repair in Nampa, ID, 83687

September 9, 2022

“Michael was very knowledgeable, polite and professional.”

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Heat Pump Replacement in Emmett, ID, 83617

September 6, 2022

“On time, quick and efficient. Polite and thorough.”

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Heat Pump Repair in Boise, ID, 83714

August 1, 2022

“Joe did an outstanding job. He was very patient and listened to my concerns. He quickly identified and fixed the problem. Joe was very curious and professional.”

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Heat Pump Replacement in Caldwell, ID, 83644

July 21, 2022

“David was very prompt and arrived at the time he gave me. David and his associate worked very efficiently and very quietly. They cleaned up after they were finished and left nothing out of place. David answered my questions professionally and in a manner that I could understand. He made sure everything was working before…

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Heat Pump Maintenance in Nampa, ID, 83651

July 12, 2022

“Service tech was friendly and performed annual CFH inspections on HVAC systems in a timely manner.”

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Heat Pump Repair in Boise, ID, 83705

July 10, 2022

“I am always grateful for the amazing service given. They are polite, respectful and prompt. When Russ came and checked out my unit and was able to fix it right away which was a relief since summer has arrived, my animals and I was very uncomfortable before hand and it really makes me appreciate these…

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Heat Pump Maintenance in Eagle, ID, 83616

July 6, 2022

“great job Dustin! Compressor housing looks like new.”

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Heat Pump Repair in Caldwell, ID, 83644

July 6, 2022

“My service guy Michael Lotts was very friendly and courteous. He explained everything that he was doing in a manner that I could understand. He worked very efficiently and very neatly. Michael is a very good representative for Western Heating and Air.”

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Heat Pump Installation in Boise, ID, 83713

June 24, 2022

“Fast on day service, my new furnace/heat pump works great!”

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Heat Pump Maintenance in Boise, ID, 83709

May 19, 2022

“Zach Morell has been my preferred technician for the last several maintenance visits. He is always friendly and courteous, and takes the time to explain any issues.”

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Heat Pump Installation in Boise, ID, 83709

April 2, 2022

“So far I am very happy with my heat pump. Everything looked great after my installation.”

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Heat Pump Maintenance in Emmett, ID, 83670

March 9, 2022

“Doug called letting us know when he would arrive which was appreciated. He was very friendly and kept us updated on how the check-up was progressing. He cleaned our unit and put it through its paces to make sure everything was working properly. Right after our visit we received our invoice and odometer reading which…

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Heat Pump Maintenance in Eagle, ID, 83616-5446

February 23, 2022

“A pleasure Mike was very personable and efficient Thank-you”

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Heat Pump Maintenance in Boise, ID, 83703

February 22, 2022

“He was very pleasant and informative.”

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Heat Pump Maintenance in Boise, ID, 83706

February 15, 2022

“On time, quick service, job well done”

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Heat Pump Repair in Boise, ID, 83716

January 27, 2022

“Very professional service. The repairman Doug was very punctual and had the problem diagnosed and repaired in no time.”

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Heat Pump Maintenance in Boise, ID, 83706

January 6, 2022

“Doug travelled all the way to donnelly to fix my faulty heat pump. Turned out, the settings were off inside the thermostat, causing the heat pump to shut off. Doug corrected the settings, explained them slowly to me, so I could remember and fix in the future if needed. He waived the service call charge.…

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Heat Pump Maintenance in Caldwell, ID, 83607

December 22, 2021

“Joseph is a nice guy. Very professional and thorough.”

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Heat Pump Installation in Boise, ID, 83716

December 16, 2021

“Travis does a great job and is very professional. 2nd install he has done for us. Will request him next time.”

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Heat Pump Maintenance in Nampa, ID, 83651

December 10, 2021

“Honest and professional service”

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Heat Pump Maintenance in Meridian, ID, 83642

November 19, 2021

“Nick is very good and professional.”

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Heat Pump Maintenance in Emmett, ID, 83617

November 9, 2021

“Technician was on time. Introduced(ID) himself. Asked if we had any questions or concerns before he started . Briefly went through the procedure check list with each unit. Asked about water source to use and any other info on the fence, yard, animals. After completion he went through check list of maintenance items and asked…

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Heat Pump Maintenance in Boise, ID, 83706

November 8, 2021

“Bob is always professional and efficient. He does a thorough inspection and keeps me apprised of any issues.”

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Heat Pump Maintenance in Garden City, ID, 83714

November 2, 2021

“Ben was knowledgeable and professional.”

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Heat Pump Maintenance in Nampa, ID, 83686

October 25, 2021

“Joseph performed the Fall maintenance service on our electric furnace and compressor in a very thorough manner. I was very pleased with him and look forward to having him complete the A/C maintenance service in the Spring.”

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Heat Pump Repair in Boise, ID, 83709

October 15, 2021

“Russ has been taking care of our furnace for years now. He always is very professional and does an excellent job. We highly recommend him. Ken Eldredge”

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Heat Pump Maintenance in Emmett, ID, 83670

October 12, 2021

“We received several emails prior to our appointment, including one with a photo of our service tech, which is appreciated. Our tech arrived earlier than expected, was very helpful and made one suggestion on how we could protect our unit from power surges. He cleaned up after himself and made sure the thermostat was back…

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Heat Pump Maintenance in Boise, ID, 83705

October 4, 2021

“Satisfied with service”

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Heat Pump Maintenance in Boise, ID, 83716

September 30, 2021

“Nick C did a great job. He was professional the whole time he was at my house. Nick did a great job of explaining a few things to me about my system! I appreciate the service that I get every time someone comes to my house. I appreciated that he wore a mask! Thank you!…

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Heat Pump Maintenance in Boise, ID, 83706

September 25, 2021

“Zack V.and Jared W. arrived when they said they would, did a great job, in and out! Would recommend Western Heating for your furnace needs.”

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Heat Pump Repair in Boise, ID, 83709

September 23, 2021

“Excellent professional service!”

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Heat Pump Maintenance in Boise, ID, 83716

September 9, 2021

“As usual, very professional.”

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Heat Pump Maintenance in Meridian, ID, 83646

September 3, 2021

“It was refreshing to have someone who likes kind and knowledgeable.”

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Heat Pump Installation in Nampa, ID, 83651

August 26, 2021

“Thank you so much !! Your guys did an awesome job and worked a full day on getting my new system installed, they were courteous and very professional .”

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Heat Pump Replacement in Boise, ID, 83706

August 16, 2021

“I highly recommend Western Heating and Air; all of their technicians are fantastic and very knowledgeable. They are able to quickly diagnose and fix any HVAC problem. Tommy and Scott did excellent work replacing our entire heat pump and A/C system. They were thorough and efficient, and a real pleasure to work with. Doug quickly…

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Heat Pump Maintenance in Caldwell, ID, ID, 83607

July 28, 2021

“Our technician, Joseph V. was great to work with. He listened to our request, and proceeded in a professional manner. He was very thorough, explaining each step as he went along. He was also very friendly (even our two puppies liked him.) We have been with Western since we built our home nine years ago.…

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Heat Pump Maintenance in Boise, ID, 83712

June 1, 2021

“Dustin is an efficient, easygoing, knowledgeable technician.”

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Heat Pump Maintenance in Eagle, ID, 83616-5446

May 28, 2021

“Thank you! Dessa was most professional and efficient, Thank-you”

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Heat Pump Installation in Meridian, ID, 83642

May 25, 2021

“Both men were very professional from the start. They arrived on time and worked steadily until the job was done. Neither of them minded my 6-year-old’s questions or supervision by our yellow lab, which I appreciated. Brenan gave me a “tour” of the new furnace. I’m really happy with how things look and so far,…

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Heat Pump Repair in Garden City, ID, 83714

May 17, 2021

“Dessa was on it! A relay switch was blown out and wires melted. She replaced relay and rewired. Great job and service. Thank you!”

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Heat Pump Replacement in Star, ID, 83669

April 28, 2021

“Drew and Jared (one of the two Jared’s “checked”!) were here right on time Tuesday AM. I have to say they worked “hard” virtually all day including getting in the crawl space and on top of the roof and continued without taking a break best I could tell. They were hard working the entire time,…

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Heat Pump Maintenance in Boise, ID, 83709

April 8, 2021

“Excellent work. Great with customers”

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Heat Pump Maintenance in Boise, ID, 83716

March 31, 2021

“Bob R was prompt, efficient, and friendly. As always.”

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Heat Pump Maintenance in Boise, ID, 83706

March 25, 2021

“Joe was great and very knowledgeable. He did a great job explaining to me what he did.”

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Heat Pump Maintenance in Boise, ID, 83709

March 24, 2021

“I was very pleased with Nolan’s completion of the Blue Ribbon cooling service today. He explained what he was doing and appeared to do a very thorough job.”

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Heat Pump Installation in Eagle, ID, 83616

March 18, 2021

“The whole crew was friendly, congenial and efficient”

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Heat Pump Installation in Nampa, ID, 83686

March 11, 2021

“Travis and Travis got here right on time this morning. They explained the installation and what they would be doing, making sure I understood everything before starting. The install went very well. Clean-up was extremely thorough. They left our garage cleaner than it was before they got here. They explained how everything worked and how…

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Heat Pump Maintenance in Emmett, ID, 83617

March 3, 2021

“Very satisfactory appointment. Enjoyed talking to Zach. Thumbs up!”

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Heat Pump Maintenance in Boise, ID, 83706

February 9, 2021

“Efficient and thorough maintenance. Appreciate the reminders for Blue Ribbon Maintenance service.”

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Heat Pump Maintenance in Caldwell, ID, 83607

February 8, 2021

“Our technician, Todd, was a pleasure to work with. He was efficient and thorough. And he was a friendly guy. He insisted on wearing a mask, gloves and booties. Western installed our system when we built our home nine years ago. Every interaction we’ve had with Western has been a positive experience.”

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Heat Pump Maintenance in Boise, ID, 83706

February 7, 2021

“Very experienced!”

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Heat Pump Repair in Boise, ID, 83705

January 29, 2021

“Dennis came out first to evaluate the problem and was very thorough, professional, and reassuring. He said they would “take good care of us,” and they did. Bob came the next day and was great. He didn’t stop until he found the actual problem, and then repaired it. We could not have received better service…

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Heat Pump Replacement in Boise, ID, 83704

January 26, 2021

“I had a new HVAC system installed 6 hrs ago with a different company. It was nothing but a nightmare and money pit. Your company came in and reassured me and made replacement painless. It was such a relief knowing that my nightmare is over. Your staff was kind and knowledgeable”

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Heat Pump Installation in Caldwell, ID, 83607

January 19, 2021

“My new heat pump was installed today. The workmanship was very clean and neat. The system works super well. They treated my high end equipment with love. Very much appreciated.”

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Heat Pump Maintenance in Emmett, ID, 83617

January 7, 2021

“Semi-annual checkup; very pleasant encounter; easy to talk to; enjoyed our conversation. Technical issues discussed and resolved. Excellent!”

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Heat Pump Repair in Boise, ID, 83709

December 23, 2020

“5 stars”

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Heat Pump Maintenance in Garden City, ID, 83714

December 17, 2020

“Dustin was very efficient, polite and friendly.”

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Heat Pump Maintenance in Caldwell, ID, 83607

December 15, 2020

“We love Todd. We are confident in his expertise and knowledge in working on our equipment.”

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Heat Pump Repair in Nampa, ID, 83686

December 11, 2020

“Very friendly and professional. Great work at a reasonable price.”

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Heat Pump Maintenance in Boise, ID, 83709

December 10, 2020

“Dessa was awesome – thank you.”

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Heat Pump Maintenance in Boise, ID, 83716

December 10, 2020

“Doug is THE best! Extremely knowledgeable, efficient and professional not to mention personable. I always learn something when he is here. Thanks Doug!”

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Heat Pump Maintenance in Eagle, ID, 83616

December 9, 2020

“Dustin did a great job”

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Heat Pump Replacement in Nampa, ID, 83687

December 1, 2020

“Kevin had to wait for the pump to arrive. Did a nice speedy job once the pump arrived.”

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Heat Pump Repair in Boise, ID, 83714

November 28, 2020

“Thank you”

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Heat Pump Repair in Boise, ID, 83714

November 28, 2020

“Dessa always does a great job. She is patient and explains everything we ask about. She is also thorough.”

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Heat Pump Repair in Nampa, ID, 83687

November 25, 2020

“Biar was very knowledgeable and proficient. Very pleasant personality.”

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