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Gas Furnace Maintenance in Star, ID, 83669

November 21, 2024

“Cris was personable and knowledgeable. He answered all my questions professionally! Thank you Cris!”

– Lester B.

« Gas Furnace Maintenance in Boise, ID, 83706-2743 » Gas Furnace Maintenance in Meridian, ID, 83642

NEED SERVICE? CALL THE EXPERTS AT WESTERN

Boise | Meridian | Eagle | Nampa | Caldwell | Star | Kuna | Emmett

Garden City | Payette | McCall | Cascade | And Surrounding Areas

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4980 E. Bradley Street · Boise, ID 83714

Google Rating

4.9

Based on 3984 reviews

Western Heating and Air Conditioning

4.9

Dallin Crawford

19:34 13 Jun 26

Very pleased and happy with the service and results. The crew (Chris, Travis, Max, and Tyler) was very knowledgeable and friendly. Their work was excellent. I really appreciated the attention to detail. They installed a new furnace and AC system, including damper replacement, and also fixed and improved a few things with my dual water heater setup.

21:36 12 Jun 26

Josh came to the house this afternoon for a furnace issue. He identified the problem quickly and efficiently and had my house warming again within 30 minutes. He was friendly, courteous and ready to chat with.I highly recommend Western Heating and AC.

00:01 12 Jun 26

00:30 11 Jun 26

02:32 10 Jun 26

Our technician Evan Rose was by far the most knowledgeable and experienced HVAC technician we have ever had. Evan’s 30 year experience in this field works to the benefit of his clients. He was thorough and examined areas in our heat and AC system that had been overlooked by previous technicians. Frankly Evan should be training the next generation of heat and ac technicians. With all due respect, the business he works for would be more competitive in this market place if they consulted with Evan for process improvements.

Lorie Alexander

01:27 10 Jun 26

Knowledgeable and efficient installers. They did a great job

23:21 09 Jun 26

We just had an extensive overhaul of our entire system and Western did a remarkable job! Travis and Max were awesome to work with. Very professional helpful and did amazing work! I highly recommend Western Heating and Plumbing!

Susan Tomblison

22:07 09 Jun 26

Very friendly, informative and efficient. Great service!

23:36 08 Jun 26

Had my AC unit replaced and was very impressed with the quality of service!

00:42 06 Jun 26

I first met with Bryce for an estimate, and he did an excellent job explaining everything that needed to be replaced and upgraded on my tankless water heater. He was knowledgeable, thorough, and made the entire process easy to understand.On the day of installation, Travis and Max were outstanding. They were professional, courteous, and took the time to answer all of my questions throughout the installation. Their workmanship was exceptional, and it was clear they took great pride in their work.What impressed me even more was their attention to detail—they cleaned up every speck of dust before leaving, leaving the area spotless.I am extremely happy with both the experience and the final result. I highly recommend Western Heating and Air to anyone looking for quality service, professionalism, and excellent workmanship.

23:58 04 Jun 26

Very professional and through

17:17 04 Jun 26

I am very pleased with the service that was provided to us today! Kaleb K. Was prompt, professional, informative and very friendly! Our a/c was fixed within 20 hours of making the call! Would definitely recommend!

22:31 03 Jun 26

Chris did a great job diagnosing and fixing our AC.

05:40 03 Jun 26

Had tech come out to change filter. He did a full checkup and did an awesome job.

22:04 02 Jun 26

Andrew & Josh were great! Courteous, friendly and did a great job!

02:49 30 May 26

I highly recommend Western Heating & Air Conditioning for anyone in need of a new HVAC system. They have helped me with the past two homes that I’ve owned. From the very first consultation, Jason Guinn has always been knowledgeable, honest, and willing to find a solution that meets my needs without trying to sell me the most expensive option. I enjoy working with him because he always listens to me and explains the best options for my home. I’ve learned to trust his recommendations because I’ve been happy with everything he’s recommended.The installation crew has always been punctual, respectful, and hardworking. Today, they installed a new heat pump and auxiliary furnace. They were meticulous and clean to make certain the installation not only went smoothly, but looked good and functioned as expected. The Phenomenal Aire filtration they added was worth every penny! Thank you to Travis Whiting, Max Martin, and the entire team for a fantastic experience!

18:04 29 May 26

Joe did a fantastic job on my AC , he cleaned up after himself and took time to explain what he was doing. The company communicated well and he called me when he was on the way to my home. He also wore shoe covers in the house.Western is a pro company. Their techs are very well trained and their service and knowledge is top notch! I signed up for their program and am getting mega discounts on service as a result!Great job Western Heating and Air!

21:39 28 May 26

Kadon was super helpful and i appreciated him explaining how everything works. He was super quick to solve the problem!

19:40 28 May 26

Rafael is an outstanding young man and an outstanding representative of Western Heating and A/C. He is extremely knowledgeable and is able to explain things in a way that I understand.

18:35 28 May 26

Russ arrived on time explained what service he was going to perform and as the service work progressed he explained what he was doing. Couple of things can up and he checked them out he showed me what he was working on. Russ was very professional and did a great job. Highly recommend him.

Pavani Vamsi Krishna Nittala

03:32 28 May 26

Awesome service. I had AC breakdown late evening, and Joseph Woodel came with in 10 min and fixed it. Strongly recommend!!

Nicolas Hourani

19:32 26 May 26

First rate. I appreciated the technician listening and fixing my issue in a timely and efficient manner.

Craig Mickelson

15:34 22 May 26

16:44 21 May 26

Appreciate being on time and calling ahead to confirm. Thanks for your service!

Marilyn Burdwell

19:45 20 May 26

14:34 20 May 26

Kayden was great

03:11 20 May 26

My technician was Demetrios and he was very knowledgeable and helpful

21:44 18 May 26

Had some electrical repair done. They understood my needs to have done quickly. They are always pleasant and get the job done asap.

Brent Jaramillo

20:52 18 May 26

Called to introduce themselves on the way over, was emailed a picture of what they looked like. On time, very communicative and informative of what they would be doing. Super respectful of our home while working. Great service, highly recommend.

16:53 15 May 26

I had the pleasure of working with Kaiden recently, and I can't recommend him highly enough! He is an extraordinary individual who truly knows how to make homeowners feel comfortable, even during stressful times. When our air conditioning and plumbing systems were having issues, Kaiden's calm demeanor and expertise made all the difference. He was incredibly reassuring and took the time to explain everything to us, which eased our worries. His wonderful attitude and professionalism turned a potentially scary situation into a manageable one. If you need assistance with home repairs, Kaiden is the person to call!

Charles Fehring

18:41 13 May 26

We had our air ducts cleaned for the first time in 12 years. We can tell the difference already.

19:57 12 May 26

Rafael was very professional and courteous. He explained every procedure to my satisfaction and I'm sure my HVAC system will be working sufficiently this summer. Thanks Rafael!

15:58 12 May 26

Western Heating and Air has been so great to work with and they've saved us money too! When their expert technicians came out to check out our HVAC system they found problems that were covered by our warranty that was 2 weeks from expiring!! Thank you Western Heating & Air for cleaning our vents and ducts and for making sure our AC will be able to handle another hot summer!

19:29 11 May 26

Easy booking, professional service. Pictures before and after the service. Great explanation of the replacement part needed and they fixed it right away.Fairly priced

Brandon Frederick

15:47 09 May 26

This is a very professional hvac company looks after their customers and filling them full of knowledge about there system, the do and don’t about your hvac system and best yet showed us the problem. I ll call western heating and air anything I have a problem!

Isabel Orellana

16:19 08 May 26

Always experienced technicians and very thorough inspections with detail on what is done. Rosemary was great finding us support as quickly as we needed. We are very pleased. Just make sure you pay immediately, or call them to make payment to avoid extra charges. They didn't tell me this, and they were able to help .

16:19 07 May 26

Charity was absolutely wonderful, knew her business for sure & has a marvelous personality. We would like her every time for now on. Western is lucky to have her.

19:28 06 May 26

Experienced technicians and great maintenance advice !Preventive maintenance and timely repairs !Top notch HVAC & Electrical knowledge !Thank you Kaleb !

23:45 05 May 26

Our AC wasn't kicking on so we called Western Heating and AC. Cris came out and was super nice, knowledgeable and worked quickly. He showed me what was wrong and explained it in a way a non prof. would understand. Cris gave me all my options and broke down the pricing, no hidden fees or high pressure upselling. AC is working now and is blowing cold! Would highly recommend Western Heating and AC, especially Cris - He knows his stuff!

21:54 05 May 26

Chaston and his # 1 guy arrived in good time! Cleaned me up in record time and even found a dryer vent that had never been hooked up prior,,,this house will only be 3 yrs old in September 2026! So glad that I had this service done!

17:42 04 May 26

I had such a great experience with my technician, Ken Tokowitz, from Western Heating and A/C. He was incredibly kind, professional, and took the time to be very thorough with everything he checked. What really stood out to me was how he went above and beyond—he even made sure my unit was still under warranty, which I truly appreciated. He found the leak right away and was confident in fixing it.In comparison to the company that originally installed my system, this level of care and attention made a huge difference. It’s clear Ken genuinely cares about doing the job right and taking care of his customers.I would absolutely recommend Ken and Western Heating and A/C to every single friend and family member without hesitation. Outstanding service all around!

Girlieness 2323

23:44 01 May 26

My dad and I were stranded at the dmv today. So many people passed us and had said no to helping us. Tristen Davis went above and beyond and saved the day. Thanks for the jump start today!

Kathleen Heidel

20:49 01 May 26

I was very impressed with their technician Spencer. He did a thorough examination and servicing of my heating system. He answered all my questions and went a step further. I had a beeping on occasion in my laundry room that I couldn’t figure out. He found a water alarm on the floor in back of the water heater that needed a battery change. He literally saved my sanity. Thank you. Thank you!!!

17:20 01 May 26

These guys are the worst.

19:00 30 Apr 26

*Update*We did not receive three missed calls, a voicemail, or any text messages—despite this being the same number that received the appointment notification and had just spoken with your staff. No one in our household received any communication.A quick call or text to let someone know you’re on the way or have arrived would be sufficient. Ideally, that communication should happen before the technician leaves, not afterward.I do appreciate you getting us scheduled. Since our family is on a routine maintenance program with your company, I would expect rescheduling to be treated as a priority.It was also disappointing that the technicians did not check the floor heat as requested. Your manager reviewed the original scheduling call and confirmed to my husband that we had asked for a health report on the floor heat, but that service was not provided.We hope that customer concerns are taken seriously, as our experience has been that communication between the scheduling team and technicians has been inconsistent.Thank you.I can’t overstate how frustrating this company is to work with. It’s honestly impressive how often they fail to show up within their already very broad service windows.Today, they were scheduled to arrive between 11:00 and 2:00. I received a confirmation text and even spoke with someone that morning to check on the technician’s status. By 2:10, when no one had arrived, I called for an update, only to be told by the manager that the technician had already been there and left.What makes this even more absurd is that while I was on the phone with her, I received a text at 2:12 stating that the technician was not only on his way, but had also arrived.When I explained that I had received no prior text or voicemail and even offered to show her my messages to demonstrate the breakdown in communication, she dismissed it and insisted on relying solely on “her system.”At a minimum, customers should receive a heads-up before arrival and a notification when the technician is actually there, not after the fact. This isn’t just inconvenient; it’s a fundamental service failure that they are obviously not willing to address.

Socal NineThreeFiveThreeSix

13:58 30 Apr 26

Great service, on time and friendly. Highly recommend.

21:14 29 Apr 26

Roseanna Margosian

21:35 28 Apr 26

Johnny Castro very professional.

Anita Gallagher

19:39 28 Apr 26

Dustin, the service technician was professional and went above and beyond the job of fixing my dryer vent, that goes outside. He got under the house and fixed the proper connections. He even put a metal plate on the wall so there wouldn't be any further problems. I would recommend Western Heating and Air Conditioning to anyone.

18:58 24 Apr 26

What a fabulous experience from beginning to end! Everyone was amazing and kind. The city inspector said it was the cleanest install he has ever seen.

14:47 24 Apr 26

Louis was detailed and did a good job of explaining what was wrong and what the fix was.

22:25 22 Apr 26

Western Heating & Air was great! They installed my whole house humidifier and got my new thermastat all connected! highly recommend them!

19:47 22 Apr 26

Doug is a true professional. Very meticulous service!

14:58 22 Apr 26

21:44 21 Apr 26

Bought a new build home, heat has worked great. Got warm a few times, tried to use the AC. Would kick on for a few minutes then stop. House would get warm, would not cool. Western was great about getting someone out, no issue there.First tech couldn't find what was wrong, no solution, but was told I'd get a call the next day for follow up and what his supervisor suggested. No call the next day. Got a call the say after essentially saying I don't know how to use an AC system and that I'm waiting until it's too hot upstairs, then wanting rapid cooling and I'm overloading the system.First off, we're not using the upstairs area at all and that zone is turned off. Second, on a 75-80 degree day I'm only asking the system to keep the first floor at 70... that's it. I disagreed with his sup's assessment and told him so. But his sup couldn't possibly admit there was an issue with their install. Blame it on the customer.Next day the thermostat says there's a problem with your AC system and though it's been on for hours, the temp is rising. Text a photo of that to Western, they get someone out again. Good on them for fast service.Next tech, Johnny, spends a few hours on it. Finds the voltage is cutting out, the temp sensor was installed in the wrong spot, and the control board was faulty. Doesn't sound like a customer issue to me, which is what Mark even said to Alturas after they got involved.He fixed the temp sensor, but couldn't do anything else that day, no problem. Next day I get a call saying they have a control board in stock and can take care of it today. Great! Again good service.Spencer comes out, spends a few hours here, all is working finally.Now I get they probably couldn't test the AC when it was first installed, being winter. But the first tech couldn't find the issue. Mark blamed it on me and not possibly his install, and told Alturas as much, and has yet to say my bad, I messed up... Next two techs were great. Customer Service was great.That would be it, right? Done? No. After the AC was finally running, it just kept running like the Enegizer Bunny. Set at 70, it blew down past that. Down to 67, 65, 64... wouldn't turn off at all.Called again, great customer service, got someone out again that evening. Michael did his job and found the issue. I just hope that's the last call I need to make.Even an Alturas rep that happened to be driving by stopped to ask about the constant Western vans at the house. Last night, earlier today, now...Update***Still didn't work. The first warm day we had, tried to use the AC. Nope. Wouldn't come on or cool the home. Thermostat said there's an issue an the temp keeps climbing. They were good about getting another tech out that evening, as always. Tech is working on it now... Fifth call on a new build, in less than a month.Next day another tech, tech #6... think it's FINALLY fixed and working. An issue Lloyd figured out that nobody else did.

22:22 20 Apr 26

We appreciate the service we received. Especially the reminders, updates and introductions of the technicians and followup.

21:16 20 Apr 26

Big Russ came over and serviced the A/C unit and flushed the hot water tank. While he was here I asked him if we could change some settings within the Ecobee thermostat. Without getting into too much detail Russ ended up calling Ecobee to help solve the issue. This is what I enjoy so much with Western is how they go out of their way to find the solution. Russ is a great guy and very good at what he does. A+++

21:05 20 Apr 26

David is wonderful! Knowledgeable, polite, very respectful of my home and things. He went above and beyond! I will definitely recommend him!

19:59 20 Apr 26

We just had Kaiden from Western heating and Air come to our house and do a AC and heater check inspection. He is amazing! Very professional kind, and thorough! If we could give him 10 Stars we definitely would! Thank you so much for your great service and great employees!

Sheran Johnsrud

18:23 17 Apr 26

Amanda Straight

16:40 17 Apr 26

We have had nothing but great experiences with Western Heating and Air! Johnny has been our tech for most visits and is excellent at communicating. Highly recommend for any HVAC needs!

00:24 17 Apr 26

Scott did a fantastic job of our HVAC cleaning maintenance. He was extremely thorough and answered all my queries. Five stars services for sure!

23:30 16 Apr 26

Dustin knew exactly what he was doing and we are very grateful for the speedy work. Due to our health issues of not having air conditioning we were in a bad spot! Thank you so much for being there for us.Dustin was very knowledgeable is trying to correct the problems that was created by possibly the previous technician.Thank you Dustin!!

23:21 16 Apr 26

Darian and Joe were polite, congenial, and competent. New AC system is effective, quiet, and sleek.If someone from Western is reading this tell Joe I hope he gets to go back to Mandalay Bay someday to see the aquarium lol.

22:56 16 Apr 26

Tristin did a great job, thoroughly cleaned and checked all equipment as well as answered my questions!

Dave Cunningham

22:42 16 Apr 26

He was on time.I think he did a good job. He was very nice and professional. We have used Western for years and never had a bad experience.

17:05 16 Apr 26

I was very happy with the professionalism of the man who provided my maintenance service. He was thorough and knowledgeable.

23:53 15 Apr 26

Real professional John was on time, did his job quickly , answered our questions, thanks!

Karen Overgaard

18:01 15 Apr 26

Travis & Ian showed up within the time frame I was provided & replaced the plastic, flex crossover to the furnace/AC vents underneath the house. Both were very pleasant and gave me the opportunity to ask questions both before & after the job. Even though I think it took longer than they thought it would, I was charged the exact amount of the original quote. Very happy with my whole experience from my initial call, quote and service!

23:57 14 Apr 26

The service tech was on time, explained the service costs and package discounts clearly and didn't skip any of the maintenance steps. My AC and central air units are all ready for the summer season!

23:38 14 Apr 26

21:22 14 Apr 26

15:36 14 Apr 26

Theron & his crew were outstanding. On time, efficient & very professional

23:00 13 Apr 26

18:12 13 Apr 26

03:15 12 Apr 26

Db Irant (Dbirant)

22:40 11 Apr 26

21:03 10 Apr 26

Frank did a thorough job checking the gas furnace.Update: 2026 replaced original 2006 central hvac. The team did a great job.

TA “01Birdlady1” 01Birdlady1

19:11 10 Apr 26

We've been using Western Heating Air for MANY years to do our twice yearly checks on our Heating and Air conditioning. As a matter of fact I believe they might have been the original ones that put them in when our home was built in 2004. They have always been professional and done a great job. We had to have our Air Conditioner replaced due to our male dog at the time, decided it was his favorite spot to pee on unbeknownst to us! Beware male dog owners!!! It can be costly! Little stinkers! He was forgiven, but he was made to find ANOTHER SPOT!They have updated components on our heater to keep it going and in great working order without having to replace it! That's just another reason we love them, they don't push new units on us that aren't necessarily needed! Like some places do! They keep in mind how much things cost, and their customers worry of paying those prices are to us! We know they're going to have to be replaced eventually, but in the meantime, they are taking great care of our older units, AND US! Every one of their Service people from office to those that come out to do the work have always been great with us!We highly recommend Western Heating and Air to you! You WON'T be disappointed!

17:10 10 Apr 26

Pleasant, on time and excellent service

22:13 09 Apr 26

20:51 09 Apr 26

Ken and Caiden came out and got us tuned up and ready for summer! Great job!

18:17 08 Apr 26

Called Western HVAC because their sticker was on our Furnace. Had problem with no airflow on the main level of our home, I had diagnosed the problem as a broken zone damper motor which is located in the crawl space. I am 6'2 220 lbs and was not crazy about getting into the crawlspace. Western sent a tech Ken Tokowitz and an assistant to resolve the problem. They were both punctual and polite, they insisted on doing their own inspection and diagnosis which is reasonable and they charge $97.00 for this. After 45 min to an hour they determined that the issue was a broken zone damper motor and wanted $978.93 to replace the motor which I thought was unreasonable and refused. Paid the $97.00 for the dog and pony show, a few beautiful pictures of some rust spots they were concerned about and sent them on their way. Sucked it up and crawled my way to the location of the zone motor held in place by one screw and a shaft retaining clip and removed the motor total work time 10 mins. Just ordered a replacement motor for $270.00 retail price, I realize not everyone is as concerned about price as I am just be aware they have a flat fee business model which may be okay if you need your furnace or A/C just replaced but if you actually just need a repair or parts replaced they are extremely expensive IMHO.

01:43 08 Apr 26

Raphael was fantastic! He was very knowledgeable, determined to help, and went the extra mile to figure out a perplexing problem (a problem that may have involved a previous company I had used). He was able to get my system running and now everything is good.

23:02 07 Apr 26

Michael did a thorough job doing maintenance and repair on our furnace to prepare for the summer. Also noticed issues with our water heaters and repaired pipes on them. Checked out thermostat. Pleasant to work with.

22:38 07 Apr 26

21:00 06 Apr 26

Evan was terrific. He was friendly and walked us through all the maintenance and repairs to our AC system as he did them. Completed the job quickly as well!

18:53 06 Apr 26

Russ was very friendly and professional!

00:24 04 Apr 26

Was very friendly and honest.

18:06 03 Apr 26

David and Adrian came to install a tankless water heater for me. They were punctual, communicated very well and did incredibly clean work. On top of that, they were very quick with the work that was contracted to be done. They work so well together and seem to read each other's minds as they work. I am beyond thrilled with my new unit and even more excited about their craftsmanship and how clean the area they were working in was left. I would highly recommend them for all your installation needs! Additionally, Ryan came to help with the electrical. He was very well spoken and presented me with multiple options on how the work could be done. Absolutely beyond happy with how everything turned out and everyone's work! 10/10 would recommend all three of them!

22:24 02 Apr 26

He was great. Very personable and my dog loves him 😊

00:22 02 Apr 26

Awesome work thanks for getting us done !

23:33 01 Apr 26

Got home from out of town and furnace wasn’t working. Called Western and they sent a technician out very quickly. He was very knowledgeable and had it fixed quickly. Highly recommend this company.

21:21 01 Apr 26

We're so grateful to have Frank as our HVAC technician! He is kind, knowledgeable, helpful, an extremely thorough in all he does! We had some questions about a smell with our air conditioning, during the summer. Frank was so helpful to tell us about us a couple options. He also let us watch a video about one of them. We highly recommend Frank and Western Heating and Air! Thank you so much! 😃

18:14 01 Apr 26

During a recent maintenance of our air conditioning unit, the Western Heating technician recommended a home surge protector because of the area we live in; we did some research into this and determined that it was a great idea. We contacted Western Heating to install it, and as luck would have it, they were able to come out the next day. Their electrician, David Forbes, arrived on time, was very professional and took the time to explain everything he was doing throughout the installation. When he was done, everything looked great and was nice and neat. He even helped identify, label, and relabel some of our breakers since he had to move a few around during the install. We’re very happy with his work and Western Heating.

Dwight Peterson

17:51 01 Apr 26

17:09 01 Apr 26

John did a great job. He was very thorough and explained what he was doing.

22:29 31 Mar 26

Darian and Joe were very nice. The system was done within 8 hours. Showed me how to work the thermostat. Explained everything with the furnace and showed me the new A/C. Can't wait for summer to try out the A/C

21:35 31 Mar 26

20:53 31 Mar 26

We have had very good technicians from Western Heating & AC.Our latest was Michael L. He did a thorough inspection and communicated his findings to us. We changed capacitor, bought a blue ribbon silver service for the next year. We also purchased a furnace filter.

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4.97/5 - 4393 reviews

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