Terms and Conditions

Blue Ribbon HVAC Program
Blue Ribbon VIP Customer Maintenance Program - Terms and Conditions
Updated: 2/19/2025

Agreement Overview
This Terms and Conditions Agreement ("Agreement") is entered into between Western Heating & Air Conditioning, LLC ("Company," "we," "us," or "our") and the individual or entity ("Member," "you," or "your") enrolling in our Comprehensive HVAC Membership Program ("Program"). By enrolling in the Blue Ribbon HVAC Program, you acknowledge and agree to the terms outlined below.

Membership Plans & Benefits
Our HVAC Maintenance Program includes the following membership levels:

• Platinum
• Gold
• Silver
• General Service

Membership Benefits
Each membership level provides a range of services, including but not limited to:

• Semi-Annual Heating & AC Checkups
• Priority Emergency Service Scheduling
• Discounts on Repairs & Labor
• Extended Repair Warranties - Covers completed repairs only, not the entire unit or system. Warranty is invalid unless maintenance is consistently completed per manufacturer guidelines.
• Indoor Air Quality Maintenance (does not include filters, pads, or canisters)
• New Equipment Purchase Incentives
• Blower Motor Cleaning (Gold & Platinum)
• Annual Water Heater Flush (Platinum)
• Smoke Detector & Battery Replacement (Platinum)

Western Heating & Air Conditioning reserves the right to update and modify service offerings at any time.

Membership Fees & Payment Terms

• Membership fees are billed monthly or annually based on the selected plan.
• Payments are due on the billing date specified at the time of enrollment.
• Membership renews automatically unless canceled according to the cancellation policy, unless otherwise specified.
• Failure to pay may result in membership suspension or termination.

Cancellation & Refund Policy

• Memberships can be canceled at any time with a written request.
• Annual memberships may be prorated based on services rendered.
• Monthly memberships are non-refundable once a billing cycle has started.
• If a Member has received services exceeding membership payments at the time of cancellation, additional charges may apply.

Service Scheduling & Availability

• Services included in the membership must be used within 12 months of the program enrollment date. Unused services will expire and cannot be carried over to the next membership period.
• Maintenance checkups must be scheduled in advance and are subject to technician availability.
• Emergency service response times vary by plan level; we strive for prompt service but do not guarantee exact response times.
• The Company is not responsible for system failures due to missed routine maintenance.

Member Responsibilities

• Members must provide reasonable access to HVAC equipment for scheduled maintenance.
• Any repairs or services outside the membership plan will be quoted separately.
• Members must update the Company with changes to contact or billing information.

Repair Discounts & Warranties

• Repair discounts apply to labor and eligible parts; they cannot be combined with other promotions.
• Extended warranties apply only to continuous Program Members.
• Warranty coverage is valid only for repairs performed by Western Heating & Air Conditioning.

Revenue Recognition & Pricing

Service	General	Silver	Gold	Platinum
Annual Price	$199.00	$258.00	$450.00	$582.00
Semi-Annual Service (each)	$199.00	$129.00	$135.00	$145.50
Blower Motor Pull & Clean	N/A	N/A	$180.00	$145.50
Water Heater Maintenance	N/A	N/A	N/A	$104.76
Smoke Detectors & Batteries	N/A	N/A	N/A	$40.74

Limitation of Liability
Western Heating & Air Conditioning is not responsible for:

• Pre-existing conditions of HVAC equipment.
• Damage due to misuse, neglect, or lack of maintenance
• External factors such as power surges, weather, or improper third-party installations.

Modification & Termination

• The Company reserves the right to modify membership terms, services, or pricing without notice and without delay.
• Membership may be terminated if the Member fails to comply with this Agreement or misuses program benefits.

Governing Law
This Agreement is governed by and construed in accordance with the laws of the State of Idaho.

Acknowledgment & Acceptance
By enrolling in the Blue Ribbon HVAC Program, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.