Testimonials – Maintenance Articles
“Very professional and patient.”
Continue Reading“Jason has helped us with cleaning and servicing our air conditioner on two occasions. Both times he has been punctual, polite and competent. Cheers”
Continue Reading“Michael was personable and professional. He answered all my questions and proceeded with his work in a proficient manner. In fact all of my interactions with Western Heating, from office personnel to technicians, have been very pleasant. Keep up the good work.”
Continue Reading“Professional and competent”
Continue Reading“Russ was very professional. He checked out my A/C unit, found it to be working fine. Cleaned it. He also checked out my furnace blower. Found a capacitor that was going bad and replaced it. Everything is working fine.”
Continue Reading“Joseph did a very good job. He was pleasant and informative. Very pleased with his service.”
Continue Reading“Jason was absolutely OUTSTANDING. He was through and was easy to communicate with. He took care of all the issues at hand and made all our AC concerns disappear.”
Continue Reading“Russ did a great job of explaining all he did during the maintenance appt. We are so impressed with the service level that Western Heating & Air Conditioning provides, that we elected to go with the Blue Ribbon Platinum service this year.”
Continue Reading“Arrived on time and was thorough and pleasant. Explained what he was doing.”
Continue Reading“Professional, polite and answered all questions.”
Continue Reading“Very professional, very thorough. I would recommend this duct cleaning service to everybody.”
Continue Reading“Bob alerted us of his pending arrival with a phone call. When he arrived at our door, masked (our preference), he put “booties” over his shoes before entering. We reviewed the information he need then he went to work. When he was finished, he reviewed everything before asking for payment. He seemed to be professional…
Continue Reading“Jared, arrived earlier than expected and did a great job. Gave some sound advice on a new system and was very Knowledgeable on a old system.”
Continue Reading“Scott & Ryan did an excellent job. Professional, efficient and very capable. And friendly. It was a pleasure to have them improving our home!!!”
Continue Reading“Dustin F. was polite, friendly, efficient and answered all of my questions about our systems as we are new home owners and weren’t familiar with them. Appreciate that a photo of technician was sent previous to the visit. Highly recommend Western Hearing & Air.”
Continue Reading“Doug is always so nice and professional. He explained the services he performed, and completed the service in a timely fashion.”
Continue Reading“Dylan was very thorough. He explained everything.”
Continue Reading“Bob was wonderful. I would recommend Western Heating & Air. Great service for the price I was charged.”
Continue Reading“Connor was a very polite young man. He answered all my questions. He was friendly. He helped me clean my fire place for the first time in three years. I told him I would give him an A+ and so I have. I look forward to seeing him in six months when my furnace will…
Continue Reading“Dylan was great. He was patient answering my questions and explained things clearly. He was thorough and knowledgeable. Thank you for having good people like Dylan on your staff.”
Continue Reading“Dear Roland V. Thank you for the extended work on the AC coil. It really needed it. Thanks”
Continue Reading“Super job. Let me know what he was doing and he was fast and super nice. Excellent Service! Tons of texts on what to expect. Very Nice touch from Western Heating & Air. Super Technician, friendly fast knowledgeable service. THANKS!”
Continue Reading“Outstanding service in every way. All questions and concerns answered to complete satisfaction.”
Continue Reading“Donald was terrific. He was courteous, on time and performed the maintenance on my A/C’s very efficiently.”
Continue Reading“Russ was extremely polite and helpful. He even put on shoe protectors. Very professional.”
Continue Reading“Absolutely amazing experience. Such a nice guy, very friendly and professional. Will definitely ask for him for my next scheduled maintenance.”
Continue Reading“Scott arrived exactly on time following a phone call telling us he when he would arrive. He was very fast yet courteous and answered all questions. Scott was unable to clean our air returns because the installers of the original HVAC did not provide access necessary to clean the return ducts. He explained what work…
Continue Reading“Thank You so much for your quick response when we were in need! Donald S. did an excellent job getting our A/C unit back up and running! Very Professional. Our Family will always be calling on Western Heating & AC from now on. Could Not be happier. Thank You Very Much!”
Continue Reading“Excellent service, very professional, and Mike did a great job explaining answers to my questions.”
Continue Reading“Very friendly!”
Continue Reading“Dustin is ABSOLUTELY THE BEST‼️ So helpful and knowledgeable. Don’t EVER let him leave!”
Continue Reading“Rolando is a true rock star was on time, did an amazing job and a pleasure to speak with. You are lucky to have him on staff with you.”
Continue Reading“We have been with Western Heating & Air Conditioning many years and have always received fantastic service. Zach is very knowledgeable and is always thorough. It is a pleasure to work with him.”
Continue Reading“Ryan was very professional and while delivering bad news about our system, he explained what was needed and why very well.”
Continue Reading“Bob showed up early to check out our AC to see if everything was ready for this summer. He found a part that needed replacing but check with me before installing a replacement part. Bob was very pleasant to work with.”
Continue Reading“Rolando was very nice, efficient and delightful to have in our home. He was very knowledgeable of our system and handled our service without a snag. He answered several questions we had and set our minds at ease.”
Continue Reading“Zach was on-time, personable, professional and knowledgeable. He performed our bi-annual A/C service and flushed our tankless water heater. He even helped with a broken drain fitting on the water heater. Excellent service.”
Continue Reading“Dustin is great. He has been out before and has a great personality. He is very efficient and helpful.”
Continue Reading“Donald was very thorough, professional & did a good job of explaining what work he was doing as well the condition of my system.”
Continue Reading“Ryan was polite, knowledgeable and thorough.”
Continue Reading“Zach Morell has been my preferred technician for the last several maintenance visits. He is always friendly and courteous, and takes the time to explain any issues.”
Continue Reading“He was friendly, courteous and efficient.”
Continue Reading“Dylan called and provided an ETA. He arrived promptly and got right to work. He was very professional and friendly. He took the time to do the job correctly. Very positive attitude.”
Continue Reading“Ryan LaRussa was very courteous and efficient. He explained what he was doing and also instructed me how to properly clean the outside of the AC compressor.”
Continue Reading“Fast efficient and timely”
Continue Reading“I am always happy to have Jason come by, and work on my equipment.”
Continue Reading“Rolando was here when he said he would be, was very personable and thorough in his work and answered all my questions knowledgeably.”
Continue Reading“Ryan is a knowledgeable, personable young man who I felt comfortable with immediately. He reminded me of my favorite technician Russ L. in the way he goes about doing his job, answers questions and is easy to talk with. He appears well trained and has a sense of humor. You can send him to my…
Continue Reading“Friendly and efficient, Thanks!”
Continue Reading“Doug was very thorough and gave us useful information on our system and possible upgrades.”
Continue Reading“Russ has been servicing my heating and A/C units for years and has always done an excellent job. Russ is very professional and thorough.”
Continue Reading“Service was thorough and reassuring.”
Continue Reading“Thank you for a thorough job!”
Continue Reading“My experience with Connor was excellent. He was very friendly /polite. After he performed the maintenance on my A/C, he gave me information about how my system was performing in a way that I could easily understand. I couldn't be happier with Western Heating & Air. Thanks!”
Continue Reading“Jason H did a great job performing annual maintenance on my air conditioner. He is pleasant, efficient and informative.”
Continue Reading“Jason was extremely friendly. He told us exactly what needed to be done, let us know the price and went to work. Thank you, Jason. Because of you, we will use Western Heating & Air Conditioning again.”
Continue Reading“Zach is friendly, efficient and professional.”
Continue Reading“Mike was friendly, courteous, and efficient. He explained the work performed and answered any questions we offered. Very satisfied with this service call and appreciated Mike’s demeanor.”
Continue Reading“The maintenance check was very thorough and Ben was competent and professional. Highly recommend.”
Continue Reading“Zach was super helpful and professional. He gave a heads up before arriving and was on-time to the job. Zach made an effort to find a solution to our issue and was happy to provide suggestions and recommendations. Thanks for making this process so painless!”
Continue Reading“HE DID A GREAT JOB”
Continue Reading“Russ did a great job! Thanks for taking care of everything for us!”
Continue Reading“Thank you Tracy for doing an excellent job on servicing our Air Conditioner yesterday , May 03,2022 !! And you thank office staff for doing an excellent job on the phone, sending appointment e-mails, and reminder texts messages !! We are Blue Ribbon customers which is very good and helpful to us Retired Seniors be…
Continue Reading“On time, friendly, courteous, thorough.”
Continue Reading“Nick was professional, courteous, and friendly, and answered all my questions.”
Continue Reading“Mike did a great job on our AC Blue Ribbon service. He was on time, professional, respectful of property and did a good job explaining the work that he did. Would recommend Western HVAC to others.”
Continue Reading“Very polite person and helpful”
Continue Reading“Great service performed”
Continue Reading“3-4 years of maintenance and replacement of a blower motoring 2021”
Continue Reading“Joseph arrived when expected, explained what he was going to do, answered questions, and completed the maintenance with skill. He did an excellent job. I also have to say that is not a surprise, because I have consistently had a good experience with your technicians over the years. Thanks, — David Z”
Continue Reading“Ben is pleasant, efficient and thorough. He quickly evaluated the conditions of the furnace and A/C, performed the necessary repairs, and made the appropriate recommendations.”
Continue Reading“Tracy was awesome – friendly, professional, and took great care of things. 10/10”
Continue Reading“Friendly, knowledgeable gets the job done quick”
Continue Reading“Russ did an outstanding job! He showed up on time and preformed the necessary work in a timely and efficient manner.”
Continue Reading“Ben provided the maintenance on my air conditioner. I did not see his name on your list. He has an excellent personality. He explained to me everything he had done. I would rate him a 10!!”
Continue Reading“Russ was very helpful and answered all my questions”
Continue Reading“Everything was fine.”
Continue Reading“We've used the Blue Ribbon service for 11 years now. We trust the employees and appreciate the good customer service.”
Continue Reading“On-time, friendly, professional – great job!”
Continue Reading“Connor was prompt, friendly yet professional. I always appreciate Western Heating for the service I've received for the past 5-6 years.”
Continue Reading“Excellent service – great staff when calling in and fabulous service person!!!! Thank you for employing the best people!!!!”
Continue Reading“As always the technician is very professional, friendly, easy to talk with. Goes the extra mile for customer service.”
Continue Reading“Had spring scheduled maintenance performed by, Ben E, today. Ben was professional and informative . Work was accomplished during the scheduled window and I was informed of technician’s arrival time prior to his arrival. Ben cleaned up after completing his service call and told me of his findings before leaving for his next service call.…
Continue Reading“This Blue Ribbon service was typical of what I've come to expect with Western – the technician shows up (with advance warning) and provides quick and efficient service and politely communicates with us and then departs. That's why we've kept our business with Western for almost 3 decades.”
Continue Reading“As usual, Bob was on time, clean, courteous, and efficient. Since installing my new AC, furnace and water heater two years ago we have had regular servicing as was recommended. I have never done this before, but given the investment it seemed prudent. Bob has been the technician consistently sent to our home. I am…
Continue Reading“Very impressed with Bob’s thoroughness and understanding. Had a nice manner when informing me of the serious issues going on with the system.”
Continue Reading“Jason let me know when he was arriving. He removed his shoes to enter the house. Performed the service efficiently. Pleasure to work with.”
Continue Reading“Ryan is professional and personal. He went about his work quickly and efficiently. Provided good advice for maintaining equipment for the long term.”
Continue Reading“We use Western for all of our heating and air maintenance/work. Joseph has done a great job in servicing our needs. We can't say enough how happy we are with the service we get from Western and our rep, Joseph. Good Job!”
Continue Reading“Thorough, time efficient, professional, pleasant. The Blue Ribbon service is money well spent and provides peace of mind, so much so that I gift it to my daughter so I have peace of mind for her well-being.”
Continue Reading“Donald was very pleasant, professional and efficient .”
Continue Reading“Jason showed up on time, serviced the AC and found an issue that in fixing it now will prevent a failure this summer.”
Continue Reading“Regular service on AC. On time. Well trained, obviously experienced, knowledgeable. Good communication. Very helpful. Also did a trouble shoot on a fault code on gas furnace, and solved it in the same trip. I am quite satisfied with the service and attention to detail. Doug Harman left the equipment in tip top shape.”
Continue Reading“Very professional, knowledgeable, friendly, repaired what needed to be done, cleaned up after himself. Remembered coming to my house last year. I enjoyed talking to him.”
Continue Reading“Mr. Lotts was very professional and personable. Took care of the servicing quickly. Helpful hints were appreciated. A great part of your company!”
Continue Reading“Rolando did an excellent job checking the furnace and cleaning the air conditioner even though it was only about 35 degrees outside. Please put the members of your team in an alphabetic order either by first names or last initial so we can find them.”
Continue Reading“Courteous, quick, efficient and pleasant to work with. Left no mess and was done quickly and cleanly. Have always been pleased with Western.”
Continue Reading“Dustin was prompt, friendly and a very good listener. We feel very comfortable with his work.”
Continue Reading“Bob was on time, professional, courteous, friendly and efficient. He has been to our home before and we always appreciate the work that he performs for us.”
Continue Reading“Ryan was, as all of the techs have been, friendly, seemingly competent and explained his work.”
Continue Reading“We had a power outage while Bob was here, but he was able to check our system anyway.”
Continue Reading“Superior service! Excellent well-trained techs, always explain what has been done, overall view of system.”
Continue Reading“Donald did a great job. He was professional, efficient and communicated very clearly about our needed maintenance.”
Continue Reading“Jason was very friendly and helpful.”
Continue Reading“Easy scheduling, Joseph showed up on time they said he would, he explained available service plans clearly, cleaned and serviced existing equipment thoroughly. Two thumbs way up for Western Heating & Air Conditioning”
Continue Reading“Enjoyed another visit from Western. Rolando arrived on time and he was efficient and friendly as he performed a maintenance call. Rolando answered all my questions. We have always appreciated the great service from Western.”
Continue Reading“As always, Russ was great. Thanks.”
Continue Reading“Ben was prompt, pleasant and professional. Very satisfied with the service provided.”
Continue Reading“Russ was prompt, courteous, and took the time to explain my rather complex HVAC system to me. I learned that I have a hybrid system that can use either gas or electricity. Above all, I value honesty and integrity, and I feel that Russ exemplified both.”
Continue Reading“Used your services since 1981, on recommendation of previous home owner of property.”
Continue Reading“I like Ben. Thank you for sending the same technician each time. They get to know me and my equipment. I really liked Darren. I am sorry he is not available anymore.”
Continue Reading“Mike called me as expected that he was on his way, completed the annual service without issue. Polite, masked and booted up! Much appreciated but what I have come to expect from all the folks that have cared for our system over the years. See Western again in the Fall!”
Continue Reading“On time. Explained the service well and did an excellent job”
Continue Reading“Jason was very upbeat and pleasant to deal with. He called before he came and arrived close to the scheduled time, 5 minutes past, did his work, cleaned off the AC and reported back to us about the conditions he found. Everything looked fine and that made us happy”
Continue Reading“Michael Lotts was: punctual for appointment, concise in his inspection and willing to answer questions.”
Continue Reading“Great customer service…. thanks so much Ryan !”
Continue Reading“Very professional and friendly. In and out, no problems”
Continue Reading“We have always used Western Heating for the maintenance on our furnace/air conditioner. The technicians are friendly and very respectful while completing their job. We will never use any other company for furnace/air conditioning needs.”
Continue Reading“Tech did a great job and even had extra filters on the truck that we purchased so we could change them more frequently.”
Continue Reading“Terrific service. Arrived when estimated. Very courteous, friendly, upbeat. Spoke highly of Western Heating and Air. Knowledgeable and efficient.”
Continue Reading“He was on time, friendly, and knowledgeable.”
Continue Reading“You guys are awesome….Nick I is the best…….”
Continue Reading“Very professional answered all my questions”
Continue Reading“Ben did a great job servicing our HVAC system. He was on-time, courteous and very thorough. We appreciate the work he did to keep our system running without any issues.”
Continue Reading“Russ was awesome. Very professional and went over everything he was going to do before the service and also after. He went above and beyond. We definitely will be using your services again. Thank you 😊”
Continue Reading“Rolando was awesome, he was friendly and thorough.”
Continue Reading“All went very well. Tech was willing to put on mask. He showed me the darker filter and procedures to service the unit.”
Continue Reading“After introductions. Nick asked if we had questions or concerns. He went through his check list with us before and after the equipment check. He also checked our furnace filter and changed it. We discussed the new modem and why the infinity was not able to connect and options available to solve this issue. We…
Continue Reading“Bob was great! He was arrived on time. He throughly inspected our air conditioner and found a bad capacitor. Better to find it now, than in the heat of the summer. This is the second time Bob has inspected our HVAC and I am very happy with the service we received. Thanks Bob”
Continue Reading“Russ is the best! He has been our service guy since we moved here. We always ask for him because we trust him… and our dog likes him!”
Continue Reading“It was a pleasure to work with Russ. He was very cordial and informative. He took the time to make sure our AC was in good working order.”
Continue Reading“As always, your maintenance personnel arrive timely, do their work efficiently and well and leave within a reasonable time. I have used your firm since 1977 and have always been satisfied.”
Continue Reading“Jason H was great! He was thorough, explained what he found and what was needed, and he was very professional! Highly recommend him!”
Continue Reading“Very efficient and friendly.”
Continue Reading“Awesome service. Joseph was friendly and knowledgeable. He took the time to answer my questions and explained what he was doing.”
Continue Reading“Rolando was prompt, courteous, helpful, knowledgeable, capable and efficient. We appreciated his professionalism, and always appreciate the high standards we have come to expect from Western Heating & Air Conditioning.”
Continue Reading“Excellent customer service! The entire process from scheduling a service call to the tech who came to our home…absolutely wonderful! I highly recommend and trust this company.”
Continue Reading“Doug is a professional and has a wonderful disposition when visiting with us. He is thorough and doesn’t mind the dumb question. I appreciate the service we received from him specifically.”
Continue Reading“Bob did a great job. Appreciated having the same person come to the house”
Continue Reading“Great service, as usual! Jason was quick and efficient and very patiently answered all my dumb questions. I have had the Blue Ribbon service for quite a few years and mush of that loyalty is due to the great service from Western Heating from everyone…office, repairmen, service. PLUS…I REALLY appreciate the approximate arrival times instead…
Continue Reading“Ryan was excellent! Real nice guy. Very personable, knowledgeable and efficient.”
Continue Reading“Bob called when he was on his way and was courteous upon arrival. He took care of the yearly a/c check and sent me the results when completed.”
Continue Reading“Doug called letting us know when he would arrive which was appreciated. He was very friendly and kept us updated on how the check-up was progressing. He cleaned our unit and put it through its paces to make sure everything was working properly. Right after our visit we received our invoice and odometer reading which…
Continue Reading“Nick was very knowledgeable and professional. He explained what needed repair and was able to complete the job in short order, even though a part had to come from the warehouse.”
Continue Reading“We love our Western Heating & Air Blue Ribbon program! With an easy and affordable monthly payment all our systems stay running smoothly! Thanks to Connor for the friendly, knowledgeable and fast service!”
Continue Reading“Mike was efficient, knowledgeable and pleasant. Nice to my dog too!”
Continue Reading“Connor was fantastic!”
Continue Reading“Was on time, very professional. Did a good job. Thank you”
Continue Reading“Jason was extremely polite and helpful. He performed his work quickly and efficiently.”
Continue Reading“There is more than one Nick listed above so I am not sure which Nick we had at our home for service, but he was excellent and did a fine job! We hope he always does our service!”
Continue Reading“Jason was prompt, communicative, and efficient.”
Continue Reading“On time, very well trained. Cleaned up and a pleasure to have in our home. Would like to have him on future service”
Continue Reading“So helpful and responsive to all my questions! Discovered a filter that I didn't need that was causing trouble for my furnace. Removed a return air grill that I could not remove myself. Lined me up with what my next steps should be. I could ask for any better service that I got from Connor.…
Continue Reading“Joseph V. serviced our furnace. He was quick and efficient. He identified a problem and fixed it. He was able to show us what he did. Great service. Thank you.”
Continue Reading“Bob Reagan did his normal excellent work. I was in an online meeting when Bob was here, he did all the work including changing the inside-the-house thermostat while I was in the meeting without needing to interrupt me (appreciate that).”
Continue Reading“It was great, very happy. I would like to add though that on these surveys it would be helpful to have the performed by check boxes in alphabetical order.”
Continue Reading“A pleasure Mike was very personable and efficient Thank-you”
Continue Reading“Mike came in within two hours of requesting service. Friendly and knowledgeable. I learned a good deal about air quality and got excellent service. Thank you!”
Continue Reading“Russ was on time, very friendly and efficient.”
Continue Reading“He was very pleasant and informative.”
Continue Reading“Friendly and professional service.”
Continue Reading“Zach is a great ambassador for Western Heating and Air Conditioning! He was professional, friendly, and clearly communicated the status of our system and all relevant service options. No surprises and no pressure, just excellent service!”
Continue Reading“Fantastic service – on time (even early), professional, friendly, and efficient. Thank you!”
Continue Reading“Punctual, knowledgeable, thorough, personable, friendly. Great experience!”
Continue Reading“Bob was punctual, professional, courteous and efficient. He is an asset to your company. Thank you so much! You guys are the best!”
Continue Reading“Dustin did an amazing and through job! So appreciative of the work he did!”
Continue Reading“Connor was very helpful in explaining what he was doing, keeping me updated on his progress, and concluding his service. I had no issues or concerns.”
Continue Reading“Conner was prompt, pleasant, wore a mask, and explained everything to me. Thank you!”
Continue Reading“On time, quick service, job well done”
Continue Reading“Thank LLoyd Hoopes and office staff at Western Heating for doing an excellent job regarding our water heater maintenance today !! It is sincerely appreciated !!”
Continue Reading“Timely, friendly, neat, efficient. Very satisfied.”
Continue Reading“Bob did a great job today (I don't know if it was Bob C or Bob R). Thanks.”
Continue Reading“Rolando was very friendly, communicative and efficient in performing the service on my furnace today.”
Continue Reading“Great young man, took everything apart, cleaned and re-assembled and all went well. On time and focused on a good customer experience”
Continue Reading“Mike always does a great job!!!”
Continue Reading“Ben came in, at the agreed time – not before or after, and went to work. When he was finished< he briefed me on the condition of the furnace. I thanked him, paid for this year, and he left. He was very courteous, and left the place as clean as he found it, in spite…
Continue Reading“Rolando was very courteous and professional. He finished his work in a timely manner.”
Continue Reading“Rolando was very professional, friendly and courteous- he did a great job – he deserves a raise!”
Continue Reading“Our furnace went out in the middle of the night and we woke up to a 60 degree house on a Friday. I called Western at 8 AM that morning and Bob was on site by 10:30 AM. Bob was very knowledgeable, cordial, and ultimately very sympathetic as he informed us that our system (installed…
Continue Reading“Ben Erling was courteous, thorough, and accommodating.”
Continue Reading“Usually we don't write reviews. But Russ was exactly who you want coming into your home. He was very polite and respectful of our space. He even walked us through our our options in laymans terms which was super helpful! 5/5! Thanks Russ.”
Continue Reading“I have always had excellent work by the company. He let me know how things were working and what all he checked.”
Continue Reading“Tracy, knows his stuff and is an excellent teacher.”
Continue Reading“Zach is our go to guy! Knowledgeable & efficient! Zach is extremely courteous and respectful while working, it is nice to see someone do things the correct way, the first time! Nothing but trust in him! Thanks!”
Continue Reading“Rolando is a good worker, answered any question that I had asked him. He is a nice, nice man. My furnace works like a dream, Thank you Western Heating & Air Conditioning.”
Continue Reading“Dustin as prompt and ready to work. We are in a new house, and this was our first maintenance on the furnace. He explained about the blue tank on our water heater, in the same closet as the furnace. He took his time and was very thorough in his work. He is very personable and…
Continue Reading“Joseph did awesome, very pleasant and courteous as well.”
Continue Reading“Rolando was on time, professional and pleasant. He was helpful in answering all are questions. Great technician”
Continue Reading“Great job, answered all my questions and concerns! Very professional, Thank You”
Continue Reading“Lloyd was great! He was quick, efficient, and answered all my questions. Thank you!”
Continue Reading“Very professional, and as always great service! Thanks again for always providing the best service!!”
Continue Reading“Ryan was punctual, skillful, professional and pleasant! I appreciate his service & Westen Heating & Air Conditioning for being one of the Best Companies ever to be a customer of!!! Thank You! Thank You!”
Continue Reading“Russ was pleasant & professional & efficiently completed maintenance on our furnace & hot water heater. Thanks Russ!”
Continue Reading“Bob R is always courteous, professional, and willing to answer any questions I may have about my HVAC system! I appreciate the team at Western!!”
Continue Reading“Mike was right on time and very courteous. Professional!! Very pleased”
Continue Reading“Bob was very thorough and friendly as always.”
Continue Reading“Bob was friendly, fast and gave us great advice!”
Continue Reading“I have had Western in the past and have always had excellent service. Today Doug was my technician and he didn't disappoint. He was very knowledgeable and professional. I would recommend Western and Doug any time.”
Continue Reading“Did an excellent job. Very professional.”
Continue Reading“Mike has been our tech for over 10 years. We appreciate his hard work and friendliness.”
Continue Reading“Ryan replaced a two year old air filter in our gas furnace, a replacement that was long overdue. (We stay in this condo just a few days each month.) Our air quality went from alarming on Saturday morning to wonderful over the course of the day. Ryan was attentive to our concerns and explained our…
Continue Reading“Bob arrived when he said he would be here. He did a good job and let me know how things were working.”
Continue Reading“Ryan did a very professional job in a timely manner. Very knowledgeable, thorough and made sure any questions we might have had were answered.”
Continue Reading“Technician knew his stuff, was friendly and very willing to explain his work”
Continue Reading“Rolando very polite, efficient”
Continue Reading“Bob was professional & did a great job.”
Continue Reading“So friendly! Changed out the light bulb in the attic while he was here and even helped me bring a heavy package in from my porch. Above and beyond. Very respectful.”
Continue Reading“Great experience.”
Continue Reading“Lloyd was very knowledgeable and friendly. He helped me find a heat vent with his thermal gun that was covered up with carpet. He saved me thousands of dollars. Thanks Lloyd you were awesome.”
Continue Reading“Very nice, knowledgeable and friendly technician. I so appreciate his timeliness and efficiency.”
Continue Reading“Doug travelled all the way to donnelly to fix my faulty heat pump. Turned out, the settings were off inside the thermostat, causing the heat pump to shut off. Doug corrected the settings, explained them slowly to me, so I could remember and fix in the future if needed. He waived the service call charge.…
Continue Reading“Zach showed up ontime and with a face mask which I really appreciated. Our Gas furnace had not been serviced in a very long time, it is also under the house in the crawl space, not a lot of room to work around. Zach never complained, serviced the furnance and clean our blower motor which…
Continue Reading“Bob always does a thorough job maintaining my system. He is always on time and easy to talk to.”
Continue Reading“Great experience. Same day service. Courteous and knowledgeable technician. Reasonable price for good, quick service.”
Continue Reading“As always, Scott and Jake were great. They do great work and are extremely professional. They are worth every penny. Thanks”
Continue Reading“Russ was on time did a great job explaining everything”
Continue Reading“Nick was prompt and professional and I felt confident in the service he provided.”
Continue Reading“Our Blue Ribbon maintenance service was performed as expected with no problems. We appreciate Jason Hoopes' service to our furnaces.”
Continue Reading“Doug Harman performed our Blue Ribbon furnace maintenance. We always ask for him, for his knowledge and for his personality. He's a first-rate technician and a great guy to boot. Our equipment is always in top condition as a result.”
Continue Reading“Connor was awesome! We had wonderful service and hope to see him on our next visit!! Thank you, Connor!”
Continue Reading“Very polite young man. And very efficient.”
Continue Reading“Mike W was really great! He was able to trouble-shoot and fix the issue with our furnace really quickly and summarize what he had to do to get it in working order. He was informative, professional and fast! We'd love to have Mike do our maintenance in the future! Thank you and Happy Warm Holidays!…
Continue Reading“Good job, nice man, pleasant”
Continue Reading“Nice guy, fast.”
Continue Reading“Joseph is a nice guy. Very professional and thorough.”
Continue Reading“Roldano was very polite who called prior to his arrival and arrived on time. He did great work and would gladly have him here again.”
Continue Reading“Excellent customer service and professionalism. Right on time, very friendly and very knowledgeable.”
Continue Reading“Dustin was great, very happy with the service.”
Continue Reading“I have been with Western Heating since 2000. Original furnace still going strong thanks to the yearly upkeep from these people. Thank you again for all you do”
Continue Reading“Scott C and Jake were awesome, they cleaned our ducts, they were very professional, answered all our questions… we’ve been with Western for over 30 years always happy with your service….thank you.”
Continue Reading“Joseph V. was on time, personable, polite, explained the process and did a good job.”
Continue Reading“Russ is a great guy, great service!”
Continue Reading“Ben Erling was a great service person. As always service was awesome”
Continue Reading“Ben was very professional and knowledgable. He was thorough and gave good advice.”
Continue Reading“Bob Reagan was great. Knowledgeable, competent and friendly.”
Continue Reading“Our furnace kept turning off. Turns out our filter was dirty. Dustin F didn’t make me feel like a complete idiot about it. And he also did a check on the rest of my unit since he was already out there.”
Continue Reading“Fast, courteous”
Continue Reading“Thanks Doug. Friendly, professional and thoughtful.”
Continue Reading“Great service!! Cared about my health (wore a mask) booties on feet. Quick service!”
Continue Reading“I continue to be impressed with the ease of process to schedule my Blue Ribbon service and with the timeliness and professionalism of the technicians. Much of these characteristics can be taught or mandated from management. What can’t be taught is the genuine care for the customer and the customer’s circumstances that I have seen…
Continue Reading“We are very impressed with the Technicians that service our furnace and air conditioner. So much so that we became blue ribbon customers. They get the job done without us knowing they are even here. I asked about getting the batteries changed in our smoke detectors because neither one of us wants to get on…
Continue Reading“Professional, personable, prompt, courtious, helpful. Thanks!”
Continue Reading“Doug is the most knowledgeable HVAC professional I've delt with, and he is very good at explaining operations and issues. We've been very happy with all of the Western HVAC personnel that we've delt with, but Doug's explanations, patience, and efficiency are the best! Thank you very much! Randy & Sue”
Continue Reading“Friendly and efficient.”
Continue Reading“Russ did a great job and got the furnace working in good time. He explained what the problem was and what he did to fix it. He told me the condition of the furnace and what the costs were. I was completely satisfied and very happy to get my tenants back in comfort in this…
Continue Reading“Routine biannual maintenance of the furnace. Easy to schedule, good communication prior to appt. day and on appt. day. Technician on time, friendly, courteous and professional. No issues. All in all a positive experience.”
Continue Reading“Ryan was terrific. He was prompt, polite, thorough, and knowledgeable.”
Continue Reading“He was polite, worked diligently, and answered my questions.”
Continue Reading“Zach was amazing! Not only was he cheerful at the end of his work week, Zach was also informative and answered all my questions. I hope I get to work with him in the future. Thank You, Zach!”
Continue Reading“Clean, efficient and very nice guy.”
Continue Reading“Honest and professional service”
Continue Reading“Ryan did a great job servicing my two furnaces. He explained everything he did and alerted me to possible issues.”
Continue Reading“Very professional experience. Doug called before arriving and performed the service quickly.”
Continue Reading“Bob completed fall/winter maintenance (Blue Ribbon program) on gas furnaces in 3 of our properties. Service was courtous, prompt and thorough, as usual. Keep up the excellent customer service. Happy Holidays!”
Continue Reading“Excellent courteous service!”
Continue Reading“Mike did an excellent job. Everything checked out .”
Continue Reading“Professional, courteous and knowledgeable, Ben arrived on time, was friendly, got the work done and was clear in communicating the status of our furnace. We love Western!”
Continue Reading“Jason did a great Job!”
Continue Reading“Ryan did an excellent job and was extremely professional and friendly! :)”
Continue Reading“Jason Hoopes provided excellent maintenance service on our gas furnace. Jason is efficient and motivated to provide quality service to customers.”
Continue Reading“Prompt. Polite. Knowledgeable. Pleasant to talk to. A great representative of your company. Keep him !”
Continue Reading“Great guy! Very knowledgeable and professional.”
Continue Reading“Answered all questions quickly and professionally. Got to work quickly and finished and cleaned up. Very impressed.”
Continue Reading“Bob Reagan did our annual service maintenance on our furnace. Came within the time frame as scheduled. Did a complete inspection and advised me of the current condition of furnace. Continue to be pleased with Western Heating & Air Conditioning services.”
Continue Reading“Was very helpfull.”
Continue Reading“Outstanding professional service that’s prompt. Knowledgeable technicians always friendly and willing to answer all your questions. I highly recommend this company to my family and friends”
Continue Reading“Nick did a great job! A pleasure to work with!! Thanks for all your hard work!! Nice trouble shooting!!”
Continue Reading“Mike was super professional!”
Continue Reading“Courteous, on time, friendly, definitely Blue Ribbon service. Thanks.”
Continue Reading“Mike W was here for annual furnace servicing, and he did an outstanding job. He is extremely knowledgeable about the equipment and very conscientious about the quality of his work.”
Continue Reading“Jason is very smart and efficient. He educates me on what he finds wrong which I greatly appreciate. I look forward to having his help again for Spring HVAC maintenance.”
Continue Reading“Ben did a great job, he was very friendly and took care of putting in an Ecobee for me after he did maintenance on the furnace. Top notch!”
Continue Reading“Jason was prompt, efficient, friendly and thorough. We will request him for all of our service in the future.”
Continue Reading“I've have yet to have a negative experience with any of the techs or reps from you. Thank you for the service and making the customer feel appreciated.”
Continue Reading“Mike W. was professional, polite & friendly, on time, reliable & organized, showed thorough knowledge and expertise w/answers to all my questions, Excellent Customer Service! We have trusted and enjoyed Western Heating's excellent service, and Blue Ribbon annual program for decades!”
Continue Reading“Always very friendly and helpful. Does a great job.”
Continue Reading“Very knowledgeable, courteous, and professional.”
Continue Reading“Dustin always does a fantastic job. He's kind, doesn't mind my big dog, and does a good job with our maintenance. He is helpful and clear in answering all my questions!”
Continue Reading“Mike came a little after 8:00 a.m. and changed the air filter. Everything went fine.”
Continue Reading“Joseph was the perfect one to send to do the maintenance on propane gas furnace and heat pump. He asked if I had any questions or concerns, LISTENED to them, then checked furnace/heat pump and addressed my questions. So respectful and polite! Comfortable to have him in my home. I'd vote for him to get…
Continue Reading“Ben was great!! He discovered that my heater could be set at a more efficient setting. It was already performing pretty efficiently but it was great to know that it can even do better! Very happy.”
Continue Reading“Jason was on time, polite, and knowledgeable. Willing to answer my questions.”
Continue Reading“Nick is very good and professional.”
Continue Reading“Very professional and friendly.”
Continue Reading“Connor arrived right on time. He was quick, friendly and professional. I am quite pleased.”
Continue Reading“Jason is very professional, complete and explained everything he did and the whyfors of it.”
Continue Reading“Excellent communications”
Continue Reading“Punctual, professional and efficient. All you could ask for, thanks!! Already recommended to another person!!!”
Continue Reading“On time and Professional”
Continue Reading“Dustin was very friendly and knowledgeable and he very efficiently performed the maintenance on our gas furnace. He definitely knows his stuff! I would definitely recommend him and Western Heating & Air Conditioning for their HVAC maintenance.”
Continue Reading“Dustin was on time, very personable and professional. I would recommend him and request his services again.”
Continue Reading“Dustin seemed very knowledgeable And took his time to get everything right. His advice made sense and we’re glad we switched to Western.”
Continue Reading“Excellent service”
Continue Reading“Bob is awesome!”
Continue Reading“Bob R. A d Western Heating and Air have been doing a great job of maintaining my a/c and heater for years. I have 17 year old units and they keep both running like new.”
Continue Reading“Communication is awesome. Very prompt. Courteous. Professional.”
Continue Reading“Doug is very knowledgeable and was very thorough in servicing my furnaces. I appreciate him & Western for their high maintenance standards.”
Continue Reading“Scott and Jake were both very courteous, helpful and knowledgeable. Will definitely be calling Western Heating & Air in the future for continued service.”
Continue Reading“Jason Hoopes is not on your provider list, but, he did a quick and efficient job with our maintenance. Thank you.”
Continue Reading“Technician was on time. Introduced(ID) himself. Asked if we had any questions or concerns before he started . Briefly went through the procedure check list with each unit. Asked about water source to use and any other info on the fence, yard, animals. After completion he went through check list of maintenance items and asked…
Continue Reading“Nick was polite and professional.”
Continue Reading“Dustin is a great representative of your company. He arrived promptly, worked efficiently and accomplished the job to my satisfaction. I'll look forward to seeing him again when the Spring maintenance is due.”
Continue Reading“We were glad Ben got here a little earlier than we thought. He was respectful of our house. He asked if there were any concerns about the furnace. He answered all my questions. He seemed to do an excellent job.”
Continue Reading“Dustin has serviced our equipment several times in the last few years and has always done a great job. He is a great communicator and provides an abundance of details and information.”
Continue Reading“Bob is always professional and efficient. He does a thorough inspection and keeps me apprised of any issues.”
Continue Reading“Mike seemed very competent. He is friendly and I am grateful that he came and serviced my furnace.”
Continue Reading“Joseph Valverde contacted me on his way over. Professional and personable, he took care of scheduled maintenance of our heating system. Provided information and changed filter as per his recommendation. We’ve been customers for years and appreciate your great employees. Thank you.”
Continue Reading“Dustin F is awesome! Great customer service, explains things well, listens to customers, knowledgeable about the heating and air conditioning systems, knows how to fix the issues, and friendly.”
Continue Reading“I have had Western Heating (Russ) do my maintenance for some time now and he always explains and shows me what he has done. I appreciated his honesty and work. I have always had good experience with the office staff as well.”
Continue Reading“Routine maintenance.”
Continue Reading“Great service as always. Ben found a problem created when we had the house reroofed and fixed it on the spot. Also serviced the units.”
Continue Reading“Connor Coulter did our winter maintenance on our two gas furnaces. He did an excellent job for us! We were very impressed with his knowledge of these systems when we discussed the need in the future to replace them, and his work today was very thorough.”
Continue Reading“Everything was great, we love Doug”
Continue Reading“Connor was awesome – very professional and efficient at the task. In and out in no time.”
Continue Reading“Good service and pro active attitude”
Continue Reading“Bob is always prompt, professional, knowledgeable, and friendly. Always helpful. Thanks.”
Continue Reading“Ben was knowledgeable and professional.”
Continue Reading“Dustin F. called ahead and appeared on time. He was friendly but professional, presentable, and his uniform was in order. He explained the service he was going to complete and gave an estimated time of completion. He explained the workings of my furnace, inspected and cleaned it. He checked the floor registers throughout the house…
Continue Reading“Fast service, kept me informed when he was coming.”
Continue Reading“I want to let you know how pleased we are with the manners and professional service that Doug Harman performed for us on our Heating System! We have always been happy with al work done for us before. However, Doug found a leak in the system and it was caused by a missing clamp and…
Continue Reading“Knowledgeable, courteous”
Continue Reading“Zach is THE BEST!!! He is always on time, always happy, always courteous, always does a Great job and explains everything to us, and is ALWAYS clean and professional while doing whatever task it is! We have requested Zach for all these reasons for the past 5 years now!”
Continue Reading“Did his work on both our units very promptly and courteously. We would be happy to have him back.”
Continue Reading“Nice gentleman. Explained it in layman’s terms. Thank u”
Continue Reading“Bob did a great job!! Represented this company professionally and ethically”
Continue Reading“Knowledgeable, friendly and helpful.”
Continue Reading“Nice job and very fast as well. I missed seeing Nick though,……personality superb and I will miss him for that. I was anxious to see him again and how his knees were doing. I do trust all your people though and know that they are the tops in their field.”
Continue Reading“Joseph V. was very knowledgeable, thorough and super easy to work with.”
Continue Reading“The service was done timely and efficiently. Thanks.”
Continue Reading“Western Heating should be very proud to have Zach as an employee! He is extremely knowledgeable and very respectful and I could not be more pleased with his straight forward explanation about everything to me !! Wonderful young man!!”
Continue Reading“As always professional company that I can trust. Your technicians are always knowledgeable and professional. Thank you for being a company that is trustworthy”
Continue Reading“Tracy was on time, courteous, we introduced each other as Tracy is new to service our furnace. He went directly to get the job done and all was taken care of.”
Continue Reading“We’ve been with Western since 1989, love the service, Nick I is the best..we always request him👍👍”
Continue Reading“Joseph performed the Fall maintenance service on our electric furnace and compressor in a very thorough manner. I was very pleased with him and look forward to having him complete the A/C maintenance service in the Spring.”
Continue Reading“Dustin arrived promptly, did his job efficiently and left. He was quite pleasant to work with. Very good work, as always.”
Continue Reading“Dustin F. is an excellent service tech. He was quick, thorough, friendly, and professional. He explained different items as he was working on them and I enjoyed having him servicing the unit.”
Continue Reading“This was periodic maintenance for the furnace. Bob was on time, prepared, and very helpful. I had several questions regarding the new pricing schedule, which he answered to my satisfaction. In addition, he was able to accommodate some special needs we have for cleaning the furnace. I have been with Western Heating for over 20…
Continue Reading“Nick took his time and did an excellent job on the furnace. He also did a thorough job of flushing out the water heater, more than anyone previously had done. He was courteous and professional.”
Continue Reading“Russ is very knowledgeable and informative. I would recommend him highly! Keep up the good work!”
Continue Reading“Joseph was great. He was very friendly. I had questions about how to do a few things on the control panel. He was very knowledgeable and explained how to change things.”
Continue Reading“Nick did a great job. It was the semi-annual Blue Ribbon maintenance on the furnace. He was on time, professional and replaced the filters as expected along with tuning up and checking the humidifier and furnace. Great Job.”
Continue Reading“As always, Doug was prompt, knowledgeable, efficient, friendly and informative.”
Continue Reading“Nick arrived early in the promised window and efficiently performed the system maintenance. There was very minimal interruption to our on going activities. I certainly recommend Western Heating and their service technicians for your HVAC work.”
Continue Reading“Joseph came today to do our annual furnace checkup and service. As always, great service by a competent and friendly member of the Western team.”
Continue Reading“We've been satisfied customers of Western Heating for almost 30 years at three homes. Their employees are always great but, we're always happy to see that Russ is coming. I've done multiple glowing reviews of him over time and this is another one. He is so professional, but friendly and always takes the time to…
Continue Reading“Bob went above and beyond to ensure that everything was properly cleaned and running smoothy for our fall system maintenance. Very professional and strongly recommended!”
Continue Reading“Arrived promptly and worked efficiently.”
Continue Reading“On time. Great service. Clean and left everything clean. Will use again and recommend to others. Thank you.”
Continue Reading“Always is pleasant & professional. Does a great job”
Continue Reading“Always a pleasure dealing with Bob and Western. Complete professional customer service.”
Continue Reading“Scott and partner arrived on time (actually a little early). They planned what each one would do and did their job well. Very professional. Thank You Western Heating and A/C.”
Continue Reading“Dustin was friendly, courteous, capable and thorough. It was a pleasure to have him at our house and great doing business with Western.”
Continue Reading“Dustin was knowledgeable and prompt in servicing our furnace.”
Continue Reading“Dustin was prompt, friendly, considerate, and professional. Furnace is ready for the winter!”
Continue Reading“Top-notch duct cleaning by Scott and Jake–thorough, careful, efficient, and highly skilled. These personable individuals are welcome in our home during this difficult time of the pandemic.”
Continue Reading“5 Stars. Very helpful, prompt and friendly. Helped to set Thermostat quickly.”
Continue Reading“Job well done!”
Continue Reading“Ben arrived on time, was cheerful, considerate, knowledgeable and efficient.”
Continue Reading“We received several emails prior to our appointment, including one with a photo of our service tech, which is appreciated. Our tech arrived earlier than expected, was very helpful and made one suggestion on how we could protect our unit from power surges. He cleaned up after himself and made sure the thermostat was back…
Continue Reading“All went well for maintenance”
Continue Reading“Dustin serviced our furnace and was very thorough and professional. He also serviced the the furnaces at 701 and 725 North Eagle Rd. We are all pleased.”
Continue Reading“Efficient,Courteous,Organized and Helpful!”
Continue Reading“Nick and Team Western always does a great job. Very friendly, knowledgeable and professional.”
Continue Reading“As someone who has employed many individuals, I am aware of how important it is that they represent your company in a very positive light. Doug was an outstanding representative for your company and was obviously knowledgeable about his maintenance on our furnace. Because of his his work and presence I would recommend your company…
Continue Reading“Bob was friendly and professional. I have always been happy with my service from Western Heating.”
Continue Reading“Good service”
Continue Reading“Joseph was spectacular – on time, extremely friendly, performed the maintenance with total professionalism – a pleasure to work with. Thank you!”
Continue Reading“Ben was on time and did a great job servicing our 1-year old furnace. Thank you.”
Continue Reading“Mike is always professional and thorough each time he's come to perform work.”
Continue Reading“Dustin did an excellent job and was great!!”
Continue Reading“Bob was very knowledgeable, courteous, tidy and friendly, I enjoyed having Him in my home and appreciate the notification before his arrival and the Phone call so I knew when to expect him. I have been a loyal customer of Western since moving to Boise in 2014 and I appreciate their prompt Professional service.”
Continue Reading“Very thorough service professional and extremely knowledgeable explained everything he was doing and why pleasant and friendly great employee”
Continue Reading“Dustin did a great job. He was very through”
Continue Reading“we had our second blue ribbon service done on tuesday afternoon. dustin friedlander did our service. he did an excellent job. he was very through, very friendly. very courteous. we have had nothing but excellent service from western heating.”
Continue Reading“Called ahead and arrived on time; polite and efficient; wore his mask – grateful for that extra courtesy. Service the gas furnace and water heater.”
Continue Reading“Nick was very courteous and efficient. He explained some questions I had and I really appreciated his knowledge. As usual a great job!”
Continue Reading“Doug performed his standard excellent work on our HVAC systems at our home. He is always professional and upbeat and a real pleasure to work with.”
Continue Reading“Joseph did an excellent job!”
Continue Reading“Connor called ahead, arrived on-time, and did a thorough, efficient furnace inspection. He was friendly, professional and answered all my questions satisfactorily.”
Continue Reading“Satisfied with service”
Continue Reading“Called before. On time. Quick and efficient.”
Continue Reading“Jason just performed our bi-annual Blue Ribbon service and was outstanding as usual. See you in six months. 😁🇱🇷”
Continue Reading“Dustin is great. He was very professional, kind and helpful with this service feedback. He as thorough and efficient. I hope I get him on my next scheduled maintenance.”
Continue Reading“Joseph was very polite and professional.”
Continue Reading“Nick C arrived on time with a call in advance, and did a great job maintaining my furnace and air conditioner. He is dilligent and hard working and puts in the time to do a thorough job. He explains what he's doing, if you ask him, and why it's important. He is a pleasant, knowledgeable…
Continue Reading“Dustin is an all-star!”
Continue Reading“Zach was such a nice guy, great personality and good at explaining your new Gold Star services. Helped us choose the best one for us and explained why. We would love to have him as our regular service guy”
Continue Reading“Nick was friendly, knowledge and efficient. He serviced my furnace very efficiently. I enjoyed meeting him, and appreciate the efficient service her performed.. my dog liked him too.”
Continue Reading“As always, Russ does a great job.”
Continue Reading“The first thing Ben asked us was if he should wear a mask. We appreciated his courtesy and willingness to wear a mask. He was very professional in how he went about his work quickly and efficiently. Would definitely recommend Western Heating and Ben to anyone looking for service.”
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