Testimonials – Gas Furnaces Articles
“Always love the service we get at Western Heating. In fact, we are moving to a new house and will still contact Western Heating for our HVAC needs.”
Continue Reading“We appreciate Western Heating and your service provider, Brett Hoopes, for coming today to do our Blue Ribbon Furnace Maintenance Service. Brett was very thorough, knowledgeable and courteous.”
Continue Reading“Kadon arrived timely and performed our annual heater maintenance. We found him to be knowledgeable, efficient and enjoyable.”
Continue Reading“Professional, checked various parts of the furnace systems, reset the thermostat per our request and answered our questions.”
Continue Reading“Friendly, efficient service. Good Communicator. We would like to have him return for the Spring AC service.”
Continue Reading“Tristan was great! He diagnosed my problem and I was off to being warm again😊”
Continue Reading“Great job from Ken, and very informative on our aging furnace. Ken was also open to discussing my questions regarding the existing thermostat and possible replacements.”
Continue Reading“Western has always been my go to since we built our house and I have never been disappointed with the service! Clayton went above and beyond not only finding the problem but teaching us how to check for the minor things like this was. He then made sure we got our moneys worth by doing…
Continue Reading“Russ arrived same day, found the problem and fixed it quickly! Everything explained honestly and I feel so relieved having given Western a call.”
Continue Reading“Western Heating and Air is great at communicating! They respond back to questions quickly, they tell you when they are arriving and arrive on time. They also able to source parts/systems quickly and install them promptly and to a high standard. Their technicians are always professional and polite. I would recommend them to everyone.”
Continue Reading“Russ has been our service person for years. He is very friendly and does an excellent job at working on our heating and air conditioning systems . He’s very knowledgeable, competent and trustworthy.”
Continue Reading“Efficient and friendly service and answered all my questions. Thank you.”
Continue Reading“Great crew that came to install the furnace. Proficient, courteous, knowledgeable and friendly. Thanks to all.”
Continue Reading“Technician arrived on time for appointment. Did the maintenance efficiently and promptly. Asked if he should wear booties which we did no require.”
Continue Reading“John was on time, in fact earlier than I expected. He was very professional and explained what the maintenance he would be doing. Thanks John!”
Continue Reading“Good job by a good technician.”
Continue Reading“He did not mind that I watched him. We talked about a lot of different things. Appears to be well disciplined and focused in life. Professional. I would not mind have a drink with him.”
Continue Reading“These guys were knowledgeable, fast, efficient, and friendly. They made sure the house stayed clean by putting down sheets on our carpets. They all had their parts to work on and they were done in record time. They even helped my husband return our utility trailer to its usually spot, afterwards. It was a great…
Continue Reading“As soon as Ryan showed up, he went directly to my thermostat. I was very impressed as the last person who was here did not when he was finished working on the furnace. He went again to the thermostat, turned it back on made sure everything was running very impressed. I liked him a lot.”
Continue Reading“Ken was professional and courteous.”
Continue Reading“Both guys were friendly, knowledgeable, efficient, worked very hard to replace our system. After they were done, checked to make sure everything was running properly. Answered all my questions and explained the system to me. Excellent team, excellent company.”
Continue Reading“Trey texted before arrival and introduced himself and checked on my 3 month old Carrier furnace to guarantee it for the fall and winter weather to come. He was very professional and reviewed my use of the new thermostat. Sold me the silver maintenance plan for the spring and fall> I am very pleased with…
Continue Reading“Prompt on time service. Found and fixed problem. Nice guy.”
Continue Reading“The experience with Western heating and air was well beyond my expectations. Special thank you to Scott's team who cleaned the ducts and Mario who did the install.”
Continue Reading“Spencer did a very good job. He is knowledgeable, personable, and was on time! Answered our questions and resolved the issue of AC and Furnace. He was told to check the AC but we wanted the furnace checked ! He also has a good sense of humor and is easy to talk to! He's a…
Continue Reading“Nick is a great technician, always so kind and friendly! He can answer any questions one might have and if he doesn’t know the answer he will find out from the upper authorities. He will make sure the job is done right. I give him a five star rating with not a doubt. Thanks again…
Continue Reading“Ken did a great job. Very personable young man.”
Continue Reading“Taylor called before coming to the house to let me know when he would be arriving. He was accompanied by Doug. He explained what he would be doing and the type of service with each of the different service packages. I have a new house and have had Western come and service the heater and…
Continue Reading“Ryan was on time, very pleasant and performed his job professionally.”
Continue Reading“Ken did an excellent job of performing the maintenance on my gas furnace and was very patient in explaining things I need to do to keep my system running great. That kind of advice is much appreciated.”
Continue Reading“Louis did a great job. He arrived on time and was very knowledgeable, thorough and efficient. Great sense of humor. Thanks Louis for your service, both in regards to the furnace/water heater, and our country!”
Continue Reading“Great tech very through”
Continue Reading“Outstanding service always. That is why I have stayed with Western for several years. The technician was wonderful. I just moved into a condo and he was so willling to answer my many many questions. Thank you.”
Continue Reading“Dustin was great to work with! He was punctual, thorough, and very professional. Did a great job of explaining the process and operation of our new furnace and air conditioning systems. Job site was left cleaner than when they started.”
Continue Reading“Chris A. is extremely knowledgeable and professional. Good memory for work he has done on our unit in the past.”
Continue Reading“I have used Western for over 12 years. They are honest, and fair. The techs that have come to my home are always kind, and very helpful. They will even put salt in my water softener for me if I ask, as the bags have gotten too heavy for me to lift. I highly recommend…
Continue Reading“On time and very professional. good job. we would highly recommend the service man. Jack & sharon”
Continue Reading“Very friendly very knowledgeable explaining everything along the way.”
Continue Reading“Was very impressed with Ken. Very nice, knowledgeable, patient and took the time to show me and teach me. Also let me know my new water tank was not up to code. Thank you so much Ken!!”
Continue Reading“Tristin serviced my air conditioner in July and my furnace today (Sept. 3). Both times he was pleasant to be around, knowledgeable, and efficient. I have been using Western Heating for 47 years and all of the company's workers have been pleasant and highly competent.”
Continue Reading“Travis and Darian both did an excellent job on installing our new furnace and AC unit. The install looks very professionally done. Both were very polite and professional and answered all my questions I had for them. They cleaned up the work area completely, never would have known they were there. Very happy with how…
Continue Reading“Taylor worked efficiently and professionally to insure my furnace and air conditioner are in good working condition..”
Continue Reading“We came home after being away for the weekend to find our house at 90 degrees. Taylor was very responsive and with about an hour we had air conditioning again. It ended up being a problem with the furnace fan.”
Continue Reading“Doug is the Best—very knowledgeable; competent; prompt; cordial; gets the job done in a timely manner; fast and efficient; easy to get along with—we know the job will get done correctly—confidence in what he does—work ethic is “top notch”. Thank you for having Doug Harman on your team.”
Continue Reading“Mario and his partner did an outstanding job installing a new furnace, hot water heater and a smart thermostat. He explained how the new equipment operates and he fully answered all of my questions. An excellent job.”
Continue Reading“Scott and his co-worker were very polite, efficient, and worked hard through intense heat to replace our attic furnace and AC in just a half-day. We were happy with their work and their efforts to give quality service.”
Continue Reading“Great customer service. Clearly had my best interest as a priority. Very professional and very knowledgeable of options. I will request Dustin specifically for all my heating and needs in the future as a result of his performance.”
Continue Reading“Price quoted was $95.00 plus parts. The bill was well over $ 300.00. I’m a Blue Ribbon customer Something is wrong. Please review this transaction and call me.”
Continue Reading“Dustin and his helper were on time,introduced themselves which made us feel very comfortable. They were professional, polite and very approachable. Dustin explained things he did and answered all our questions,which I had a lot of . They also cleaned up after the job was completed. We had a new furnace and air conditioner installed.My…
Continue Reading“Our system was 14 years old, had recent a problem with the AC. Dennis was the project manager–he went over in detail the options to replace the furnace and AC. I reviewed the quote, looked online to get an idea of what the cost should be, and his numbers were confirmed as accurate. Install was…
Continue Reading“Tristan was great. Work done quickly, and everything functions as it should.”
Continue Reading“Doug was very efficient and courteous. No complaints about service. Not happy with charges, however. This was a replacement of a furnace blower motor ( that you sold us) that died in less than two years and was still under warranty. So charges of $358 for labor for less than 1/2 hour of work seems…
Continue Reading“We appreciated Dustin's professionalism. He arrived on time, explained the work that he was prepared to do and answered questions from both my wife and I. After he finished his work, he explained what he did and the condition of of our system. He answered all of our questions to our satisfaction and cleaned up…
Continue Reading“Fantastic work! Quick, professional, and courteous.”
Continue Reading“Clayton came to fix my new thermostat that had recently been installed an electrician. He quickly figured out what the issue was, fixed it, and briefly inspected my furnace. He was professional and very personable.”
Continue Reading“We are very pleased with the service provided by Clayton. He was very professional, thorough and did his work with passion. Very nice attitude, pleasant and kind. He worked with AC unit and Furnace and knows what he is doing. Very good skills. Done wonderful job👍🏽 I will give him 5 stars ⭐️ ⭐️⭐️⭐️⭐️”
Continue Reading“I can’t say enough good things about Spencer. We had a lot scheduled for the day Spencer came out and he worked with us to get things done, then head out to another job while we were gone, and then coming back to finish when we were back home. They were busy and still managed…
Continue Reading“Very pleased with gas furnace installation. Dave and Mario were professional, knowledgeable and went “the extra mile”. Don’t hesitate, these folks know what they’re doing:-)”
Continue Reading“Russ was very professional. When he was done he made sure I understood everything he had done and why. I will always go to Western Heating and Air Conditioning. Russ was very thorough in his job!”
Continue Reading“John was very nice and professional explained everything so I could understand would recommend him any time”
Continue Reading“Both Dave and Brody are the ultimate professionals. They arrived on time, went immediately to work removing the old HVAC system and installing a new Carrier brand that is superior to the one they removed. Their work was done without any problems that I am aware of. They finished this big task in less than…
Continue Reading“Great Job and great communication”
Continue Reading“We had just moved into our brand new home and on the 2nd day there, our furnace wasn't working and we were without heat. Dustin K came out the same afternoon and was able to resolve our issue! Our contractors left behind a mess of paint, dust, scraps, etc that had clogged the furnace. We…
Continue Reading“Super workmanship!!”
Continue Reading“Ken is extremely personable and very knowledgable. He did an excellent job, and I would like to have him return for my yearly maintenance of my air conditioner. Thank you for employing such a great technician.”
Continue Reading“Taylor Deason: Knowledgeable in his trade; Friendly; Courteous; Gets work done right and, quickly. A true plus for not only himself, but for: Westernheating andHVAC. I recommend Taylor highly for work done with Westerheating and HVAC.”
Continue Reading“Very proffesional gentlemen, easy to talk to explained their work so we could understand the new heating unit.”
Continue Reading“Very proffesional gentlemen, easy to talk to explained their work so we could understand the new heating unit.”
Continue Reading“The installers worked within their estimated time frame, and we hardly knew they were here. Everything was done perfectly, and they trained us on programming that complicated thermostat. Overall, you'll want to request this team to install or replace your HVAC system.”
Continue Reading“Both David and Brody, Were very good nice a friendly. Job was not with out any short cuts and installation was great. Thanks alot, Bruce Samson”
Continue Reading“Shane from Western came out and went over our options with fixing our 19 year old furnace or replacing it. He walked us through our options given our current AC set up and ducting system. We opted for replacing the furnace. Brennen and Theron came out and did a fantastic job. The system, wiring, new…
Continue Reading“I had a gas leak, therefore had to call Western H&A on the weekend. Not only were they there with in hours, but Russ fixed our fernace within minutes, checked additional accessories surrounding the furnace AND ensured our gas fireplace wasn't leaking and tightened everything up. Overall, I was beyond impressed with Westerm Heating and…
Continue Reading“I had a gas leak, therefore had to call Western H&A on the weekend. Not only were they there with in hours, but Russ fixed our fernace within minutes, checked additional accessories surrounding the furnace AND ensured our gas fireplace wasn't leaking and tightened everything up. Overall, I was beyond impressed with Westerm Heating and…
Continue Reading“Louis promptly diagnosed the issue and completed the work in a very short amount of time. Very friendly and professional.”
Continue Reading“Courteous, timely, efficient.”
Continue Reading“Trey was fantastic! Very professional and knowledgeable. He was on time and thoroughly explained the repairs needed. I received excellent service and feel like my repair work was a priority to him. I would recommend requesting Trey to anyone who needs your services.”
Continue Reading“Very professional, knowledgeable and thorough.”
Continue Reading“Kevin A, Doug H, Scott G, and John S (as well as one other technician that I didn't catch the name of) were all involved in our HVAC system replacement. They were all very responsive, kind, and knowledgable. They communicated well and were happy to answer any questions we had. The company also had a…
Continue Reading“Russ was knowledgeable, efficient and answered all of my questions. I highly recommend him and Western Heating & Air Conditioning.”
Continue Reading“The men did a good job…”
Continue Reading“The men did a good job…”
Continue Reading“technician was very efficient and friendly”
Continue Reading“Western provides great quality and service. Today, Russ gave a heads up he was on the way. His work is efficient and thorough. It is always a productive visit with Western.”
Continue Reading“We have been a loyal customer of yours for 20 years. The last two years we were having a problem with our hvac system malfunctioning. I brought this up with your technician last year and he said it was the result of frequent power surges. I talked to Idaho Power and they said it was…
Continue Reading“Quick service. Clayton knew just what to do! Thank you.”
Continue Reading“Friendly and efficient.”
Continue Reading“I called Western. I as not able to warm some areas of the house . Western changed some of the ducting to see if that would help. The estimate for that work was $785 for 3 hour. It too 1 hour, and I was promised a credit. The changes helped but it was still taking…
Continue Reading“Travis and Theron were here as promised first thing in the morning. Introduced themselves and got busy replacing our 30 yr old furnace in the crawl space. They went about their business efficiently, explained what they were doing when needed. When they came into the house they put their blue shoe covers on so they…
Continue Reading“Kevin was very professional and extremely knowledgeable about our Carrier HVAC system. It was a quick diagnosis and quick repair.”
Continue Reading“Ken from Western Heating and A/C was awesome – fast, willing to explain everything he was doing and was very considerate to our kids and pets. Furnace up and running great again! A++”
Continue Reading“Triston has helped me out for several years he is extremely knowledgeable and has a great customer presence. His knowledge is extensive but his instincts about the function of systems is his special talent. As a retired engineer I respect the way his mind solves problems. He resolves my issues quickly and as economically as…
Continue Reading“Very helpful, even shoveled snow off my drive and walk.”
Continue Reading“I was having problems with my furnace and Clayton did a thorough job diagnosing the issues and did some cleaning and repairs. He was very professional and knowledgeable about the furnace and thoroughly explained to me his recommendations.”
Continue Reading“Doug H. has serviced our equipment for many years. We’re 30+ year customers of Western Heating and have nothing but good things to say about Doug and the service we’ve received. However, I have noted in the last couple of years the presence of “up-selling” of additional services that have never been recommended to us…
Continue Reading“Tristan is very professional and friendly. He concentrates on the challenges at hand. He goes further than what surface symptoms reveal to find the root cause of the issue. He is a credit to Western and is representative of all the staff from customer service reps through the onsite techs performing maintenance, repair, and installation…
Continue Reading“Kadon Easley isn't on the list above. He was here when promised in spite of horrible weather. Inspected our misbehaving furnace and explained the problems with it. Very efficient, friendly, polite and explained next steps. He had rough figures to repair our 30 yr old furnace, if they could find the parts. We discussed options…
Continue Reading“John was efficient and friendly”
Continue Reading“Very thorough, thank you”
Continue Reading“Clayton did an excellent job – very thorough and much appreciated.”
Continue Reading“Western has serviced our home for many years. We have always been happy with their service. Most recently, Taylor came after we were having trouble with our heater turning on and off. After discovering it was a problem he hasn't seen before he managed to find the issue and fix it without complications. Thanks!”
Continue Reading“Very knowledgeable and stayed until the problem was fixed.”
Continue Reading“Guys that did the install off our new gas furnace did an excellent job. Cleaned up the duct work while installing the new exhaust. Worked fast, but install was very clean and furnace has worked flawlessly..just in time for the colder temps! Appreciate their courtesy & expertise!”
Continue Reading“Charity did a fine job maintaining my furnace, but she was unable to service the attached humidifier or the Hot Dawg garage heater. I had to call another technician and pay another fee to have those serviced.”
Continue Reading“Russ was amazing did a great job, and very knowledgeable.”
Continue Reading“Lloyd was very helpful. He explained the problem in detail and gave useful recommendations. He was very accommodating.”
Continue Reading“Very professional like always. Let me know about some work that needs that to be done and have an estimate for it. Thank you.”
Continue Reading“Ken was very informative about something that was no longer working. He did a thorough inspection of the furnace, I appreciate knowing that all is ok. He has a dynamic personality – he cleaned my driveway of all snow and ice (at my age I am unable to do that anymore) he did not have…
Continue Reading“Better than ever. Russ communicated with me about filters, thermostat settings, and the process for maintaining our furnace. Thanks !”
Continue Reading“In spite of the snow and road conditions, Clayton arrived as scheduled and did a thorough job on my Blue Ribbon service! He is so polite, professional and careful in my home. I couldn’t be more satisfied with Western Heating and Air and technician Clayton Warner !”
Continue Reading“Clayton Waner was excellent. Extremely knowledgeable and did a fantastic job on our furnace. Highly recommend Clayton and hope he can be our technician in the spring when our AC is serviced.”
Continue Reading“Michael Lotts is the best service tech we've had for any maintenance/ repair ..hands down. Extremely thorough, detailed & always provides a complete review of work completed & any residual equipment concerns. Western Heat & Air has been our supplier for heat, AC & hot water for the past 30+ yrs & always treated us…
Continue Reading“David Carlson recently installed a furnace in our home about a week ago. Installation and testing of the furnace was completed rapidly, efficiently, and expertly. I was impressed at just how good, and how quickly, that job was done. That's why I've been using the services of Western Heating and Air Conditioning for for many…
Continue Reading“Great service. Thank you.”
Continue Reading“John and Scott arrived early and went right to work. They were professional, respectful, and explained what they were doing and cleaned up the job site before leaving. I had to leave shortly before they completed their work. When I returned home, everything was put back in place and left clean. However, instead of leaving…
Continue Reading“Very thorough. Thank you”
Continue Reading“We received a notification by text that Ken was on his way to our house. Maintenance was quick and efficient after finding a small leak. As the owner, I don’t live a the property, so Ken called after the service was completed and gave me the information on his findings and my charges. I appreciate…
Continue Reading“Louis is very nice & respectful of our property. We feel very confident that our heating/ac unit is taken care properly. Thank you!”
Continue Reading“Tech Trey Infanger arrived on time to our home in Middleton for yearly maintenance. Trey was professional, courteous and personable. He explained what he was doing and offered ideas how to ensure our system worked to its utmost potential. Western Heating has always provided professional services in a fair and timely manner.”
Continue Reading“Everything done in a timely and thoroughly professional way. Post installation a courtesy in home visit by a member of the team was also scheduled. A Plus 5 star from beginning to completion.”
Continue Reading“Russ did a fantastic job and was super nice as well.”
Continue Reading“Western did the install when we built our home 2.5 years ago. And, I would not use anyone else in the TV. They are professional, knowledgeable, prompt and do a great job of explaining what work is being performed.”
Continue Reading“Service tech phoned ahead and showed up on time. Very professional, courteous and knowledgeable and explained the service that was being performed.”
Continue Reading“Johnny was fast and efficient. I could tell he took the time needed to service my furnace correctly. He is a great asset to Western Heating.”
Continue Reading“Great and friendly technician who gave us some valuable tricks and tips for maintenance. Fast install of the faulty part to get us back up and running in no time.”
Continue Reading“Trey is not only very personable but also very knowledgable about HVAC systems. He is an efficient worker and will make sure oyu (the customer) knows what needs to be done and what may be needed in the future. I'm glad he's on your team.”
Continue Reading“Russ was professional and did a great job. Thanks!”
Continue Reading“Professional, friendly, knowledgable On time”
Continue Reading“Explained in great detail what he was doing and why. Awesome young man.”
Continue Reading“Kadon was friendly & knowledgeable. He made sure we understood the work he did to maintain our heating equipment and helped us understand our choices in the maintenance programs offered by Western HVAC. He showed pictures of our system so we could see what he was seeing. We appreciate the value, experience and dedication to…
Continue Reading“Kadon was friendly & knowledgeable. He made sure we understood the work he did to maintain our heating equipment and helped us understand our choices in the maintenance programs offered by Western HVAC. He showed pictures of our system so we could see what he was seeing. We appreciate the value, experience and dedication to…
Continue Reading“Clayton was nothing short of amazing. Took care of my maintenance service and was super pleasant to talk to. All my experiences with Western over the last three years have been exemplary.”
Continue Reading“Taylor was amazing. He called to inform he was on his way. He checked our atttic gas furnace and explained his assessment. He was then kind enough to inspect all of our home’s smoke detectors and replaced some ceiling light bulbs. He was patient and willing to assist us.”
Continue Reading“Great service.”
Continue Reading“Donald was very thorough in performing our Blue Ribbon furnace maintenance, including troubleshooting a loud clunking noise. I appreciate his detailed explanations of what he checked and found – I always feel better when I understand the situation and why things work the way they do. It turns out the clunking was no big deal!…
Continue Reading“Russ was promptly here when he said he would be and called first to let me know when he was coming. This is less than 24 hours after I originally called yesterday for an appointment, and this is the week before Christmas. Im very impressed by how quickly I was able to get someone out…
Continue Reading“The noise in my furnace that I called about had stopped before John arrived, so nothing was done. John explained the possible cause and costs for replacement parts as well as whole furnace/air conditioner replacement. John answered all my questions and provided good information for me to consider for future furnace issues. I really appreciated…
Continue Reading“Friendly and professional people, that’s why we use Western Heating and Air. Thank you Trey!”
Continue Reading“Trey was very friendly and efficient. Represented Western well.”
Continue Reading“Ken was great – friendly to work with and prompt with the service. Seemed knowledgeable and was able to get in and out quickly. Thanks again for helping us out with our system maintenance.”
Continue Reading“Great Service as always! I personally request Russ because he knows our system and is excellent. He always takes the time to explain everything that he did and answers any questions we may have.”
Continue Reading“Travis and his partner installed a new furnace and A/C unit for us. They were both very professional, did an excellent job of communicating the entire process to us and finished the job in the time frame they proposed. We have used Western previously for our service needs and the excellent job they did, along…
Continue Reading“Polite, on time, friendly”
Continue Reading“Ken was very personable and professional. He explained a couple things that may help prolong the life of our furnace or help us detect and report a problem in the future.”
Continue Reading“Taylor was a great tech and super thorough.”
Continue Reading“Taylor was very helpful with our questions and he explained everything he was doing. Taylor is very knowledgeable and helped us choose the right service plans for our current situation.”
Continue Reading“Chris is the best! On time, communicative, professional and always does a great job. I request him for every maintenance.”
Continue Reading“Excellent service. Answered out questions and explained things well.”
Continue Reading“Pleasant experience with Joseph V. He reviewed his findings and recommendations going forward with me. He answered my questions showing knowledgeable experience with my particular furnace type.”
Continue Reading“Efficient and thorough.”
Continue Reading“Knowledgeable, friendly”
Continue Reading“Very friendly very quick”
Continue Reading“Ken Tokowitz did our maintenance and he was very information and a top notch employee for you, thanks, Diane”
Continue Reading“Couldn’t have asked for better. David and Brody were clean, efficient, kind, knowledgeable, and professional. Very pleased that I chose Western. Would recommend!”
Continue Reading“I called this morning for a furnace not coming on and everything including that conversation was a pleasant experience. The technician (Tracy) notified me early afternoon that he was on his way and arrived about fifteen minutes later. He inspected the furnace and shortly had the issue corrected and the furnace up and running as…
Continue Reading“This was Clayton’s first time servicing my furnace. He was very thorough and very complimentary of the good work performed by prior technicians on the unit (Doug and Charity who I to agree are great technicians).”
Continue Reading“Johnny did an awesome job. He called ahead and showed up on time. He was courteous, thorough and professional. I would recommend Great Western Heating and Air and Johnny Castro to others!”
Continue Reading“Charity did a great job. Explained everything she did.”
Continue Reading“Tristin did a great maintenance job for me. Very competent, personable, thorough, and accommodating. Thank you very much. Merry Christmas to all.”
Continue Reading“Doug was very thorough and took his time with all and reviewed everything that was completed. Thanks, great service as always!”
Continue Reading“Louis was very respectful and thorough. He is a competent technician. Thank you so much for taking good care of our furnace.”
Continue Reading“Aaron was on time diagnosed the problem and added an additional device at a healthy cost to me (my choice) but hopefully with resolve the issue for the future. Thanks Aaron keep up the good work”
Continue Reading“Personable and knowledgeable. Great experience. I am requesting her for our next visit.”
Continue Reading“Lloyd was timely and efficient.”
Continue Reading“Arrived on time and seemed to work efficiently. She explained one thing she did out of the ordinary.”
Continue Reading“Jarod and a partner came out on Monday after a cold thanksgiving weekend and installed a new furnace. Spent the weekend using a gas fireplace and 6 space heaters. They braved 18 degree weather which I appreciate. They went over the functions of the new carrier thermostat and how it worked. Even helped trouble shoot…
Continue Reading“He was very knowledgeable and explained everything to us in a way we could understand. Great personality too.”
Continue Reading“Russ is friendly, he looks after all our needs. I really hope he stays with Western Heating and never leaves. He is such a contrast to who we used before, like night & day. He doesn’t walk around trying to find things that he thinks doesn’t work. We finally woke up to what they were…
Continue Reading“Western HVAC always does a great job of keeping us informed as to technician info and arrival status. Louis was on time, efficient, professional, and gave us complete information when the job was done. Well done Louis!”
Continue Reading“Lloyd H. is a master of diagnosis and resolution of system problems. He is friendly, responsive, and very professional.”
Continue Reading“Professional, technically proficient, and friendly”
Continue Reading“Michael Lotts performed routine maintenance and installed a new heat exchanger on our 15-year-old Carrier, gas furnace. He just explained the problem, got the parts, and fixed it. He was timely, honest, and very competent, which we really appreciated.”
Continue Reading“Attention to detail, concerned about not just obvious failure, cleaned work area, assurance of actual repair”
Continue Reading“Very pleasant & knowledgeable young man!”
Continue Reading“Nice guy. Explained what he was doing and conducted himself very professionally. Efficient in his work and was in and out without drawing attention to himself.”
Continue Reading“He was on time, courteous, clean, and seemed to do a good job. I was satisfied.”
Continue Reading“Russ Lantz was our service technician today and he was friendly. professional, and thorough. He is an asset to your business. Thank you Western Heating and Air.”
Continue Reading“Louis Horvath not only service the furnace I ask if he could help me with the thermostat. Louis not only set my thermostat, but he also has my phone capable of regulating it. You can send Louis to my residence anytime.”
Continue Reading“Russ was amazing!”
Continue Reading“Polite, kind, and on time.”
Continue Reading“Clayton was VERY thorough, and explained everything to us clearly and in some detail. He even passed on to us "before & after" photos of the equipment. It seems that every time we have a service technician (and they have always been very good), the latest is better than the previous one. I can't imagine…
Continue Reading“Very courteous. Went about his business and took care of what needed to be done.”
Continue Reading“Trey was great. On time, polite and professional. In addition to the regularly scheduled maintenance of the furnace he also crawled up in the attic and fixed a dryer vent duct that was coming apart. No hassles and great service.”
Continue Reading“Friendly, punctual, expert and courteous. Super service, as usual.”
Continue Reading“Ken was very thorough, knowledgeable courteous, professional. I was so happy to receive an honest tech that had integrity and knew what he was doing.”
Continue Reading“Great service.”
Continue Reading“I have been with Western Heating and Air since 2014. Louis came out the same day at the end of his shift and got my furnace back up and running after our furnace went out. I want to thank him and your team for taking care of us.”
Continue Reading“Charity was friendly, knowledgeable and very easy to work with. This was another great experience working with western heating and air. Thanks!”
Continue Reading“We've appreciated Lloyd's attention on our Blue Ribbon maintenance inspections for several years. He is an exemplary member of Western's team. Professional, courteous, and timely.”
Continue Reading“Every aspect of this service call was great! We had a problem with our furnace (It wouldn’t turn on). Joseph was prompt considering it was after hours. He quickly diagnosed the problem and made the necessary repairs, while also recommending some needed maintenance items. We ended up signing up for the Blue Ribbon Program to…
Continue Reading“Johnny was very thorough and kept me informed of the tasks performed.”
Continue Reading“Very thorough and informative.”
Continue Reading“Knowledgeable, helpful, and friendly. The best! Greatly appreciated!!”
Continue Reading“Louis was punctual, obviously smart and knowledgeable, personable and interesting to talk to. Outstanding.”
Continue Reading“Russ is absolutely the best worker you have. He is honest, dedicated, explains things to you and does not ever make you feel unimportant. I will always recommend him.”
Continue Reading“This was the very best installation team I have ever had. David and his young assistant were true professionals. Their technical skills were exceptional and teamwork was inspiring. They quickly completed the installation of a 50000 btu gas furnace in the garage exceeding all my expectations. They cleaned up the mess (including mine) and even…
Continue Reading“Excellent service: knowledgeable, timely, friendly, efficient and informative.”
Continue Reading“Very good and thorough inspection and cleaning.”
Continue Reading“John was great he inspected everything and cleaned what was needed, and changed the filter in our gas furnace. I have only lived here since June of 2022 and only full time since June of 2023. I called you organization and had you check my HVAC in July of 2023 and your service was very…
Continue Reading“Johnny was great to deal with. Explained service to be completed and went about it in a timely and professional manner.”
Continue Reading“John did a great job and was very thorough.”
Continue Reading“Ken did a great job. Very professional, efficient, and cheerful. We hope he comes back in June for the AC maintenance.”
Continue Reading“Tristan was very professional-called before coming, very friendly & courteous.”
Continue Reading“Trey was very professional, thorough and efficient. He was also a very likable young man whom my wife and I enjoyed having in our home. I highly recommend Trey.”
Continue Reading“Taylor did a fine job for us today, for winter checkup and maintenance of our two HVAC units. Thanks!”
Continue Reading“I found Tracey to be very knowledgeable and willing to answer any questions that I had. My understanding was this was a quality check as a follow-up to my previous fall check. Your service people must have skill and expertise, but also be willing to interact and connect with the homeowner. Tracey met all of…
Continue Reading“Was running late for an appointment. Made sure I was aware of it. He performed needed maintenance and was very polite. Explained what he was doing and made recommendations.”
Continue Reading“Also drained the water heater. Explained it all as he went along. I appreciated it.”
Continue Reading“Kevin did a great job. Got to our house in a timely manner, diagnosed the issue with the furnace and got us up and going. Parts and labor pricing were very reasonable and had a great attitude. Another reason we always call you guys. Will probably need a furnace in the near future and he…
Continue Reading“Russ had a busy schedule today, but was pleasant and professional and did a great job! I scheduled the appointment approximately six weeks ago, but it appeared the technician was overbooked today and arrived late. This seemed to be an administrative snafu rather than a technician problem.”
Continue Reading“On 10/26/2023 John Lehman performed maintenance on our furnace and made a repair also. The service went well and the repair made by John was excellent. We thank you for the great service we have received on this 27 year old furnace, originally installed by Western. Each of the technicians that have performed maintenance and…
Continue Reading“Clayton was very friendly and knowledgeable. Even took pictures of the work that he did. If possible, it would be great to have him do our maintenance in April.”
Continue Reading“Very satisfied with what they do.”
Continue Reading“Trey did a great job!”
Continue Reading“Timely, explained what was done. Thorough.”
Continue Reading“Russ was very professional and courteous.”
Continue Reading“Very thorough! Super job.”
Continue Reading“Friendly and a good communicator.”
Continue Reading“This is the first time we were selected for an audit. Doug arrived on time and was very efficient. Great customer support.”
Continue Reading“Johnny C. did a great job helping us today.”
Continue Reading“Friendly, efficient, helpful. Thanks, Charity!”
Continue Reading“Chris was very thorough and explained the problem and was able to get parts and fix the gas furnace while he was here. Very prompt courteous service.”
Continue Reading“Thank you for your service.”
Continue Reading“Clayton was very professional and courteous. Performed my annual maintenance in a timely manner and explained all his work to my satisfaction. Left my furnace and the surrounding area clean and working perfectly. Great job!”
Continue Reading“Micheal was very professional and informative. You can be proud to have him on your staff thank you for your service every year, I have been with you for many many years. You are appreciated and I share my thoughts with many. Mary Ilene Maddux”
Continue Reading“Great company. Always good service.”
Continue Reading“Clayton performed the annual service on our furnace. He did a superior job and went above and beyond a regular service. He took time to answer my HVAC questions and concerns. Clayton provided absolutely top notch service. Western has always provided excellent service in the 10 years plus we’ve utilized their services. Thanks.”
Continue Reading“Joseph performed an annual service on our furnace and he was very professional and pleasant to work with. We would be pleased to work with him again in the future.”
Continue Reading“As always, your representative was prompt, efficient, and knowledgeable. He performed his service job well and pointed out a safety device that, if attached to the furnace base, would prevent problems when operating my air conditioner. I took his advice and I assume that it will operate as advertised in the future should a problem…
Continue Reading“Professional, knowledgeable, courteous, and provided excellent customer service.”
Continue Reading“Michael is always professional and timely. He does great work and goes the extra mile. I request him because I trust him.”
Continue Reading“Johnny was friendly and efficient. He kept us informed of the services he provided on our furnace and suggested future service for our water heater next spring. We are very pleased with Western Heating & Air Conditioning.”
Continue Reading“Louis was on time, very friendly, polite and thorough. He did an awesome job. Thanks Bob & Jan”
Continue Reading“Clayton Wayner did an excellent job servicing our Heating System. He was friendly, professional, punctual, left everything neat and in good order. He's an excellent representative of Western Heating and A/C! Thank you, Clayton.”
Continue Reading“Kevin was so nice and friendly. He was honest and amazing to work with. He didn’t try to pressure us into anything. He got our furnace working right away. And also checked our water heater, just because he was there. I would highly recommend him.”
Continue Reading“Michael was AMAZING!!! He was so friendly and knowledgeable, and truly went above and beyond to make sure I understood everything. Thank you so much Michael for such great customer service and for being so kind!!”
Continue Reading“I have had nothing but great experience with Western. They have service both our own home, and our rental. They are prompt, patient, friendly and respectful. I highly recommend them.”
Continue Reading“Russ has serviced our HVAC for several years. He has always been on time, polite, and extremely professional. His explanation of the work that he performs is always clear. I would highly recommend Russ to anyone.”
Continue Reading“Joseph Valverde did an excellent Job. He was well-spoken, courteous, knowledgeable, thorough and precise. He answered all questions and explained all procedures completely. He is an excellent representative of Western Heating and Air.”
Continue Reading“Charity was great! She got right to work and also showed us how to get our thermostat set right. Hope to see her again, if anything else should go wrong. Thank you!”
Continue Reading“Very professional. Good experience. Love the service.”
Continue Reading“Technician was prompt, courteous, and knowledgeable.”
Continue Reading“Clayton was entirely professional, personable and thorough. He was happy to answer all of of my questions, both explaining the systems and showing me specifically where he looks for any tell tale signs of wear/age that could become a problem in the near future. A very good experience!”
Continue Reading“Outstanding experience.”
Continue Reading“Always great!”
Continue Reading“The only negative item was the appointment was scheduled for 8:00-12:00 and Tristan arrived after 1:00. I assume Tristan was overbooked. Waiting for 5 hours is a little nerve-racking. An updated time slot would have been appreciated.”
Continue Reading“Ken did a very thorough job. Explained things well and was very pleasant to visit with.”
Continue Reading“Cris Arras, your help has been invaluable to me. I don't know how I would have managed without you. Thank you for your thoughtfulness, for listening to my situation, and for explaining what my problem was and how you planned on fixing it. I really appreciated your time and your effort to make things right…
Continue Reading“Louis was great.”
Continue Reading“On time and very efficient. Thank you”
Continue Reading“Very friendly and capable.”
Continue Reading“Clayton was professional, friendly and thorough. He took pictures and explained what work he performed.”
Continue Reading“Dustin was on time, courteous, and professional. He did a great job servicing our heating system and answered my questions thoughtfully and honestly. I've been working with Western for many years and value your honesty and helpfulness. I appreciate that you're not always trying to upsell me. Thanks to the value you provide, you have…
Continue Reading“Trey did an awesome job in doing the maintenance on my furnace. He was very professional and very courteous. I will request him on my next maintenance service in the spring for my maintenance on my A/C.”
Continue Reading“He came, he saw, he performed annual furnace check. All went well.”
Continue Reading“Travis and his partner we’re professional and awesome, they worked their tails off. I appreciate all that they did! Thank you so much!”
Continue Reading“Donald was our technician today, he was courteous, very attentive to questions with good answers. Typical of all of the Western staff we have met over the last 20 years!”
Continue Reading“John was great! He was very prompt and courteous. We look forward to working with him again. Thank you!”
Continue Reading“Very pleased with the service.”
Continue Reading“Loyd really helped us. He noted a detached condenser hose on our water heater and repaired it as well as serviced our furnace. Much appreciated!”
Continue Reading“John was very friendly, knowledgeable, competent and courteous.”
Continue Reading“He was very polite and thorough. He arrived when he said he would and was good to answer my questions.”
Continue Reading“Always a good experience with your guys. Thank you!”
Continue Reading“Russ was great. Knowledgeable, responsive, and attention to detail. Totally pleased with the workmanship. A 5-star experience.”
Continue Reading“Mike was fine, and clearly explained things as he serviced the water heater in addition to the furnace.”
Continue Reading“Very nice, enthusiastic, gave helpful information. Didn’t park in front of my trash can, which was awesome”
Continue Reading“Excellent maintenance service. Cris was professional, competent, and courteous.”
Continue Reading“Very professional and pleasant. Did a super job.”
Continue Reading“Clinton was friendly and did an excellent job.”
Continue Reading“Theron and Travis came yesterday and installed our new heater, air conditioner and water heater! They couldn’t have been better! They were courteous, efficient, and professional. We were impressed with their knowledge and we appreciated how they went over the installation process. We would highly recommend Western Heating and Air!!! Thanks”
Continue Reading“Nick was very pleasant and professional. He explained in detail what he was doing and recommended a minor addition to the system which I totally agreed with.”
Continue Reading“Dustin was very friendly and provided me with great information about my current setup and general maintenance. I appreciated how prompt he was and answered all my questions. Thanks Dustin!”
Continue Reading“Got things done quickly and efficiently.”
Continue Reading“Satisfied. Would recommend.”
Continue Reading“Replacing the Furnace unit and AC seemed to go smoothly. Unit is up and running. Faster than I expected.”
Continue Reading“Dustin was very professional, friendly, and courteous. He spent about one and one-half hours performing the maintenance check. He answered my questions and gave me some good operating tips. A great young guy who knows the business. Thank you, Dustin.”
Continue Reading“Dustin (sorry don’t know the last name) and Brennan were great. Dustin is so meticulous and the final product was great. It took longer than expected because I have an Amana air conditioner but they finally figured it out. I’m thrilled with their quality of work. It is nice to know that someone still takes…
Continue Reading“Excellent work. Stayed till the new part arrived.”
Continue Reading“Dustin pulled the furnace so I could remediate the walls/ floor. Dustin was timely, informative and fantastic to work with. I hope he can put in my new furnace next Tuesday.”
Continue Reading“Trey is a keeper”
Continue Reading“Great service, knowledgeable”
Continue Reading“David and Brody did a fine job installing my new furnace and A/C.”
Continue Reading“Doug is friendly, professional, and a genuinely nice guy. He’s very thorough and makes sure that his trainees do a good job and he explains everything that they’re doing to me.”
Continue Reading“Prompt and polite, did an excellent job cleaning everything, fixed a problem switch. Happy to have him back any time.”
Continue Reading“He was awesome…..tried so very hard to install control”
Continue Reading“Service crew sent out to install my new HVAC system today was a very professional duo. Everything looks great! Same great service a couple of months ago (mid-Winter) to get my 30-year-old furnace running again until I could replace it. I will definitely recommend Dan and the Western team to friends and family!! Thanks again…
Continue Reading“Russ was super nice and explained the issue with our furnace in great detail which was very helpful. He also noticed a problem with the water heater and explained further how it can be fixed. He saved us a good bit of money! Thank you Russ!”
Continue Reading“Very thorough job performed by an excellent tech”
Continue Reading“Bob R was prompt, professional and polite.”
Continue Reading“Jarod and Josh were fantastic to work with! They made the entire installation process a pleasure from start to finish. We couldn't be happier with our new equipment and service from Western.”
Continue Reading“I had a great experience with Paul, John, and Scott who installed both a new furnace and AC. All of these guys were extremely knowledgeable and professional. The price I was charged was a great value and I’m very happy with my overall experience. I’ll be recommending Western to all family and friends who ask…
Continue Reading“Dustin figured out the issue in about 5 minutes and was professional and personable. The experience couldn’t have been better.”
Continue Reading“Bob serviced both of our HVAC systems and replaced the filters, furnace and AC. He is professional and efficient. Due to the snowfall last night he was unable to clean the outside units and said he can do that when it is warmer.”
Continue Reading“Chris was prompt and knowledgeable about the problem we had. He had it fixed and was done in about 30 minutes. He originally quoted us a price for the repair, which we questioned. He then checked again with the office and was able to save us a couple of hundred dollars. I was appreciative of…
Continue Reading“Excellent Experience. Friendly Installers. Worked and hard and efficiently installed both our gas furnace and AC unit in one day.”
Continue Reading“Tristan was a pleasure to work with. He is very knowledgable and explained the maintenance for the furnace and the hot water heater.”
Continue Reading“Our furnace was not working and Mike was able to resolve the issue quickly and explained clearly what happened and possibly how to prevent it in the future. He is very knowledgeable and a pleasure to work with”
Continue Reading“Josh and David showed up at 8 on the dot and got right to work. They worked quietly and efficiently. They had music on in the garage, but I never heard it until I went out there, so that was fine. Josh helped set up the new thermostat and answered all of my questions. When…
Continue Reading“Trey is such a pleasant, respectful nice young man. I had questions about the unit and features as it is a new home and he was very knowledgeable about its operation!”
Continue Reading“Great job with the installation of the new furnace, A/C, and ductless system. Professional, proficient, and went above and beyond. The whole install team was great. Thank you!!!”
Continue Reading“Johnny was very efficient and did a thorough job with clean explanations of service done.”
Continue Reading“He arrived promptly and explained everything.”
Continue Reading“Lloyd was informative, knowledgeable and fixed the problem immediately!”
Continue Reading“Joseph identified the problem quickly and gave me a quote with explanation of what needed to be done. He and his associate started as soon as I approved the quote and had my tenant back into heat in just a few hours.”
Continue Reading“Love the online scheduling. Service was excellent and we had the furnace up and running smoothly in no time. Mike was very knowledgeable and friendly.”
Continue Reading“Two gentlemen (John and Scott) notified us that they were on the way to install a new furnace and air conditioner. They arrived right on time and completed the work very efficiently and with a lot of care. Very fast and very well done. Things went well and nothing was left behind except a clean…
Continue Reading“Bob R is the BEST! Always professional, on time, and cordial! He offers explanations for all the work he performs!”
Continue Reading“Doug was very knowledgeable and easy to deal with. He explained everything he was doing, and corrected several problems left behind from another local company. I was very happy with his service to our furnace.”
Continue Reading“Fast to get to the problem and fix it. Was able to come within an hour of the problem.”
Continue Reading“Louis did an excellent job troubleshooting the problem, explaining what was needed and cost, and repairing my furnace. I appreciated that he waited a few minutes after I was delayed getting home. He is professional and personable.”
Continue Reading“Chris was prompt & professional. He fully explained what he was doing & showed me video of my system.”
Continue Reading“Russ was on time, thorough, and professional.”
Continue Reading“Very satisfied with the service provided. Arrived in a timely manner and answered my questions as well as checking out my heating system.”
Continue Reading“Excellent service. Professional.”
Continue Reading“Appeared on time. Friendly service.”
Continue Reading“Thank you for getting my furnace working again. I appreciate your professional work ethic.”
Continue Reading“Professional and courteous Made suggestions for future maintenance Brought the correct filter for the replacement”
Continue Reading“Scott and Andrew were here on time and went right to work. They worked steadily and efficiently until the job was done both gentlemen were informative when I asked questions. Best of all they were friendly and cheerful as well as professional. Thanks to both of them.”
Continue Reading“Dustin is an awesome representation of WH&A. He is professional and remembers things about his customers. He is always smiling and very honest. Great guy!!!!!”
Continue Reading“Mike Lotts was terrific. Not only did he clean up our furnace and give us a new thermostat he took us through every step explaining and showing how the new thermostat works with our phones. Every step was taken to set things up before leaving. He was a joy to get to know him as…
Continue Reading“Russ called ahead and showed up promptly. He was courteous and efficient.”
Continue Reading“Bob R. is amazing. He has been servicing our equipment for several years and has always been courteous and professional. He keeps our furnace and A/C units running smooth year after year. He is an asset to your company.”
Continue Reading“The Tech’s name is Michael Lotts – he did a fantastic job, was on time, professional and friendly. Thank you!”
Continue Reading“Another great Western service experience! Prompt, courteous, friendly, and capable. None of the annoying upselling that I’ve experienced with other companies. Bob was great. He did a thorough job and inspired trust.”
Continue Reading“What can I say other than I am very impressed with the installation job performed by Brennan and Dustin. They were very thorough and professional. They spent the time necessary to patch some of the ducting that was leaking and installing new ducting where necessary. I'm a very picky person and it exceeded my expectations!!!…
Continue Reading“I wanted to submit a review for Michael Lotts. He arrived and was very courteous and knowledgeable. He was very upfront with me about the age of my system and what he could do for me as far as my older system was concerned. After performing a few test and checks he was able to…
Continue Reading“Knowledgeable and friendly. Solved problem with no issues.”
Continue Reading“Joseph arrived on time and greeted me with a smile! I invited him inside, but before he entered he put covers on both of his shoes to prevent bringing dirt into my house. I told Joseph what the problem was (alert on thermostat and no heat) and I directed him to my furnace location. He…
Continue Reading“Braeden & Brody arrived right on time, installed a new gas furnace & a/c unit. They were very polite & respectful to me and each other as they worked. The City inspector arrived within a few minutes of their departure and gave everything the seal of approval. I’ve been very impressed with Western from the…
Continue Reading“Tristin was very friendly and appears to like his job by the enthusiasm he showed.”
Continue Reading“Kind, courteous, on time, and explained what he was doing and identified the problem. Good job.”
Continue Reading“Russ was fast and thorough. No problems.”
Continue Reading“Always amazing. This is the second time Dustin has serviced our home, and it is consistently some of the best customer care I have experienced. Truly advocates for the customer, provides honest advice and is efficient to a fault!”
Continue Reading“I have been in management for over 35 years. I must say that Johnny Castro represented Western Heating like a superstar. He was very detailed in what he was going to do, and once he was done, he went over his findings. Polite and so very professional. Let's say you must keep your eye on…
Continue Reading“Just one little hiccup that was taken care of quickly—thanks”
Continue Reading“Very polite and friendly and knowledgeable”
Continue Reading“John and his crew were thorough, professional, and pleasant to work with. I am very impressed with the work that they did installing our new furnace, air conditioner, water heater, and splitting the zones in our house.”
Continue Reading“Kadon was great, identified the problem, gave me an estimate and had it done in no time. My renters were without heat in late February, so time was of the essence! Thanks”
Continue Reading“His service was excellent. He had an outstanding knowledge of his work he was prompt, and on time I will highly recommend him.”
Continue Reading“Dustin was a wealth of knowledge and a delight to work with!! The perfect combination of professionalism and friendliness. He is a tremendous representative of your company.”
Continue Reading“Joseph was very professional and friendly. Did a great job.”
Continue Reading“Lloyd was very knowledgeable & personable. Change out switch & had us going in minutes.”
Continue Reading“Fast service, was polite. Notified me when he was on the way.”
Continue Reading“Doug was very professional, courteous and informative during the gas furnace service. An excellent employee.”
Continue Reading“On Time Very professional”
Continue Reading“Ken arrived a few minutes after 8 AM this morning and got right to work doing a Blue Ribbon maintenance service on our six-month-old Bryant furnace. I explained a particularly low level (volume) humming/vibration that we have detected and he was able to determine that the furnace did indeed need new bearings (?), which he…
Continue Reading“Doug H was great, pointed out some issues with our furnace, cleaned some components and replaced filter.”
Continue Reading“Excellent service, as usual, by Tracy. Very thorough – very professional – very personable.”
Continue Reading“I had another pleasant experience with Western Heating today. The technician arrived on time and was courteous and professional. He was also very thorough in completing (and reviewing with me) the entire list of checks and cleanings. I really appreciated the fact that he was willing to take the time to answer my questions and…
Continue Reading“Excellent communication and professionalism, he knew job and performed at a top notch level. Great asset to company.”
Continue Reading“Russ is cordial, very knowledgeable, very thorough. I'm completely confident in his work. I always ask for him when maintenance is due. The best.”
Continue Reading“The whole process beginning with Lloyd assessing the problem, Jason selling us the new unit and Josh installing it was a great experience. All were professional, efficient and friendly. Thank you team Western!”
Continue Reading“Dustin and his assistant were personable and professional. Appreciate the quality of workmanship and level of service. I have come to expect this level of service from Western Heating and Air. Thanks so much.”
Continue Reading“I am very pleased with the service Jason G provided. He was very helpful in providing me with the information I needed to make the best choice of a new furnace for my home. He is very personable and knowledgeable. WHA was recommend to my by my mother Cynthina Freeman, she had a new HVAC…
Continue Reading“This review is for Michael Lotts, the technician. We bought the house last year and noticed that the HVAC hadn't been serviced since 2021. He arrived on time to do maintenance on our gas furnace. He is very personable, professional, knowledgeable & very customer service oriented & respectful with making suggestions. This was also the…
Continue Reading“We have been a Western Heating client for 10 years and have always received great service and support. All technicians have been top-shelf, timely, knowledgeable, courteous, and efficient. But this time it got better! Cris A is the best technician we have experienced. We will request him again if available. Kudos to Cris!”
Continue Reading“Professional and friendly serviceman. Prompt. Install of new furnace was finished in a very timely manner. I was very impressed with Josh and his partner and will definitely use Western Heating and A/C for ongoing service.”
Continue Reading“Very professional, answered all my questions, and emailed me all requested information”
Continue Reading“Bob R. was great as he always has been. He did the maintenance and gave me some good advice in the process. I hope that he will help me in the future.”
Continue Reading“Bob is great, the best!”
Continue Reading“As always the service is excellent”
Continue Reading“I was very pleased with the service from start to finish. Jarod was very polite and informed me of what was being done. He also pointed out a very serious issue I am having with my electrical and cautioned me to get it checked. For him to be concerned when he saw my outlet and…
Continue Reading“Kadon ran necessary tests to be sure the heating system was working. He explained the work he did and the problem found.”
Continue Reading“David, Josh and Jared did our install and did an excellent job. The install went exactly as I had hoped, clean, nice looking, professionally done and on time. I was able to ask questions during the install and I learned a lot about our new system. Excellent communication between everyone and myself, very courteous and…
Continue Reading“Dustin and his partner did an excellent job installing our new HVAC system. They were on time, super efficient, and walked us through everything at the end. Very satisfied with their work.”
Continue Reading“Tracy and his apprentice were very thorough, pleasant, and professional. After checking our furnace carefully Tracy explained our options for future furnace choices. We have always been pleased with our repair men.”
Continue Reading“Fantastic work. Quality job with great communication.”
Continue Reading“A very thorough furnace tune-up. Tristin is very good!”
Continue Reading“Jason texted us when he was on the way, then called to give us an estimated time of arrival. He showed up on time and got right to work. He was very professional and friendly. He was quick and thorough. He came to the door to let us know that everything looked good and he…
Continue Reading“Doug was very prompt, professional and informative. We were very happy with his service. We look forward to working with him in the future.”
Continue Reading“Ken did outstanding work checking my gas furnace. Customer service was great and he answered all my questions.”
Continue Reading“Everything was great.”
Continue Reading“Tristen was polite, courteous, efficient, and on time for the appointment. The technicians that service my gas furnace have always been A+ and that’s why we continue using your company.”
Continue Reading“I liked Kadon. He let me know what needed to be replaced and the condition of the furnace”
Continue Reading“Great job and professional service.”
Continue Reading“Mike was very thorough and professional”
Continue Reading“Bob was very polite & explained everything. The peraon with him was great also.”
Continue Reading“I think I have the right person (Joseph Woodel) selected. Joe was awesome and respectful. He fixed my furnace in a timely manner and was very knowledgeable. I appreciated that he helped me get signed up for a yearly maintenance plan that will help keep my furnace running for years to come. I was also…
Continue Reading“Orlando Velasquez was the lead person and he found the problem quickly once I explained the noise the furnace had recently made. Once the exhaust motor was delivered, the team replaced it successfully, in addition, to replacing the filter and serving the furnace. We are pleased with this team’s friendliness, efficiency, and character. It is…
Continue Reading“As usual, the technician was timely, courteous, and professional. Thank you!”
Continue Reading“Thank you so much Bob for taking care of our furnace and helping me move our bikes to access the furnace. Also, thank you SO MUCH for going above and beyond and putting two bikes back on the wall hooks for me!! I noticed that and was so appreciative! Shaylee”
Continue Reading“Ken was very personable and thorough. He did a fine tune up on our heater”
Continue Reading“Friendly service man”
Continue Reading“Tracy was very thorough. Explained what he was doing. Added a safety item that would protect the furnace. Nice and friendly”
Continue Reading“Very thorough. Listened to all my questions and concerned and attempted to address. Very professional. Excellent Service.”
Continue Reading“Russ did a great job. Friendly, knowledgeable and efficient.”
Continue Reading“A++ Experience. We had our Air Conditioner, Gas Furnace, and Water Heater replaced. Western sent Dennis out in just a few days of our inquiry and we had an estimate within two days. The installation was scheduled within a week. Western sent text and emails to let us know when the technicians would arrive for…
Continue Reading“Lloyd is very knowledgeable. He’s very consumer friendly and really likable. We enjoy his visits.”
Continue Reading“Great service.”
Continue Reading“David and Josh arrived right on time. It was great to receive a text message from them with an estimated arrival time, so we were able to open the garage just as they pulled in before 8am. The installation (2 water heaters and a furnace) was made, as promised, in 1 day, with exceptional care…
Continue Reading“Couldn’t find parts to repair my unit die to age and back stock issues, but they sure tried! Super professional and even setup a sales appt.”
Continue Reading“Russ was here when he said he would be here. Worked on the Furnace and was very easy to talk to. He worked on my thermostat and explained things to me where I could understand what he was saying. A pleasant and polite technician. You can send him back any time to work on our…
Continue Reading“Rolando was on time and very professional. He was knowledgeable about the product and service that he performed. Very friendly and also efficient.”
Continue Reading“Doug was very efficient and gave me a complete breakdown of everything he did today.”
Continue Reading“Personable. Professional”
Continue Reading“Very courteous and efficient. Explained things well.”
Continue Reading“Russ was awesome if I have any issue I’ll be calling you guys again.”
Continue Reading“Very nice young man. Very professional.”
Continue Reading“Ken was friendly and efficient.”
Continue Reading“Doug and Ken did an outstanding job of servicing our HVAC and other equipment under our Platinum Service Plan. It gives us a great deal of comfort and confidence knowing that our equipment is operating in top condition and will continue to provide the heating and cooling we depend on for safety and comfort.”
Continue Reading