Testimonials – Air Conditioning Articles
“On time, called me to give me time to leave work. Answered all my questions and he was quick and friendly! Highly recommend this tech!”
Continue Reading“Ken Tokowitz was a great service man. He was personable & professional. He recommended a denser, thicker air filter which made perfect sense since I do not change filters as often as should. He also showed me how to clean the outside unit which I didn't even know needed to be done. I appreciate the…
Continue Reading“They reminded me of my 6-month maintenance appointment which I appreciated. Good communication with office staff and also the tech. They are a solid company and I would be a repeat customer.”
Continue Reading“Russ was super nice and thoroughly explained the repairs to me. He checked to ensure everything was working right before he left and politely answered all my questions.”
Continue Reading“Bob was very knowledgeable! Willing to explain the problem and what the options were. I would definitely use Western HVAC again. Working with Western, we received a next-day appointment, and communication was great.”
Continue Reading“Challenging job. Professional work.”
Continue Reading“Ken Tokowitz was knowledgeable and professional. He explained the issue to us clearly and fixed the issue with our air conditioning.”
Continue Reading“Fast, very efficient.”
Continue Reading“Russ did a great job checking out our cooling system and I feel confident that our system is being well maintained. Thank you Russ”
Continue Reading“Amazing service. Very speedy and professional. Also amazed same day service. I am cool again!”
Continue Reading“Tracy was very knowledgeable and professional. He explained all his actions and provided a detailed explanation on his diagnostics and repair.”
Continue Reading“Chris was excellent and friendly. Very knowledgeable.”
Continue Reading“Very nice young man who did an excellent job.”
Continue Reading“Kadon got here right around 8am (thank you so much) he went right to work and got the maintenance done in a timely manner. I really appreciated his willingness to answer all my questions. Good man”
Continue Reading“Great service!”
Continue Reading“John quietly went about his tasks in a very professional and cordial manner.”
Continue Reading“The team at Western has been amazing! We have a three-zone system that's 13 years old. Michael came out first and diagnosed a number of the problems we were having with the dampers (we weren't getting any airflow to the second floor). Ken and Clayton followed up with the installation of the replacement dampers. They…
Continue Reading“Wonderful and prompt service. Technician explained issues very well. Clean and precise.”
Continue Reading“Donald was Awesome very knowledgeable and friendly! Always a good experience with Western H &A”
Continue Reading“Kaden was very polite and completed the service in a timely manner. Thank you!”
Continue Reading“Charity serviced our air conditioner for annual maintenance. She called us in advance to let us know that she would be at our house in 20 minutes, which she was. Charity is very efficient, professional, knowledgeable, and personable. We really appreciated her thoroughness.”
Continue Reading“Trey did a great job servicing my AC, furnace, and hot water heater. He was professional, efficient, and communicative.”
Continue Reading“Great service!”
Continue Reading“We are on the maintenance program and Taylor was out to service the AC. He was thorough, prompt, and very pleasant to deal with. We have always had great service from everyone at Western. Thanks for hiring good people and having standards for them to uphold!”
Continue Reading“Ken was not only helpful in identifying and fixing the problem with our AC, he walked us through what was going on, what the options were as well as other issues he found that could cause problems in the future. He showed that he cared about our best interests in everything he did. A trustworthy…
Continue Reading“Doug is a true professional and works hard to diagnose problems. He explains everything he is doing. He also has a very nice demeanor.”
Continue Reading“Tracy got right to work he cleared the drain line and the condensation is no longer draining into the garage.”
Continue Reading“Chris explained the condition of the AC unit and recommended service. Pleasant. Accommodating. Tidy. All went well. Efficient service.”
Continue Reading“Very nice to work with. Especially Charity.”
Continue Reading“Very happy with the service. Tracy fixed the AC in a timely manner and was very professional and polite. We weren't scheduled until a Friday, but they were able to get us rescheduled a couple days earlier, which was helpful and amazing considering it was going to be in 100s and our house was around…
Continue Reading“Russ was great. Friendly, informative, and quick.”
Continue Reading“6 out of 5 stars for Louis and Western. Courteous, respectful, friendly, knowledgeable, and efficient. Thank you for the excellent service and for hiring a Veteran!”
Continue Reading“Great service and Johnny was very knowledgeable, efficient, and courteous. Great personality and service. He understood that I needed to work from home and he followed instructions and completed the service. Professional above and beyond. Western Heating & Air is great! Can't imagine using anyone else.”
Continue Reading“Cris A arrived on time to conduct a routine maintenance on my Air Conditioning system. He was friendly & professional and a thorough technician. He performed the service in good time, had a filter delivered (which saved me a trip to the store) and, explained the purpose of having a surge protector installed in the…
Continue Reading“Russ was incredibly fast, friendly, and polite! I appreciated him showing me what was wrong with the unit, and answering all my questions. He has it fixed in less than half an hour! I also appreciate Western HVAC for using text to let me know when he's on the way.”
Continue Reading“Very courteous!”
Continue Reading“Michael was pleasant to visit with. He advised me what happened to the system, recommended options, etc., and had my unit fixed within an hour. Thank you for such wonderful service.”
Continue Reading“Ken did a great job of communicating to me the issues and explaining my options. Got my ac working again and gave me good pointers to keep it running more smoothly. Also gave me a bid on replacing water heater. Good service.”
Continue Reading“Johnny was extremely polite and professional.”
Continue Reading“Clayton was prompt, personable and professional as he preformed a Blue Ribbon Service on our AC and furnace. He cleaned out the debris that had collected in our AC from the surrounding tress and showed us before and after pictures which were very helpful in seeing the scope of his cleaning and attention to detail.…
Continue Reading“Fast professional service as always. Thank you again for your honesty & speedy repair!”
Continue Reading“Trey is very knowledgeable, friendly, and polite. Explained what he was doing and why. Thanks for the great service!”
Continue Reading“Clayton did a thorough job, made sure to answer any questions I had, was very gracious and engaging!”
Continue Reading“Took care of us, was excellent. Evelyn helped us with our garage door.”
Continue Reading“Clayton was was friendly, respectful and informative. I believe he went above and beyond when doing the maintenance on our units. I was very impressed.”
Continue Reading“Joseph arrived timely to diagnose the A/C problem. He performed a leak test which revealed a major leak and need for a replacement coil. Joseph was very knowledgeable and informative.”
Continue Reading“Western's officer staff was very professional and they went out of their way to get us the earliest service date (same day). Dustin diagnosed the issue, gave us the solution, and price. We were very happy with the entire experience. Western will be our first call for any A/C or heating issues.”
Continue Reading“Both David and Brody were Courteous, eager, knowledgeable, and got the job done right the first time!”
Continue Reading“Tristin Coulter was a pleasure to work with, the job was completed in a timely manner and professionally. I will continue to use Western.”
Continue Reading“Very happy with the service!”
Continue Reading“Very friendly service”
Continue Reading“Ken was kind, knowledgeable, engaging, and thorough. He seems to truly care about the quality of his work and how it impacts people.”
Continue Reading“Tristin was great! He knew what he was doing and very friendly”
Continue Reading“Cris was extremely helpful during his visit to maintain my a/c. I woodwork and had a full filter (since Feb!) and even with dust collection, the fine stuff is messing with my furnace fan. He also showed me some potential issues with my a/c switch. He took the time to show me the issues rather…
Continue Reading“She explained everything very well.”
Continue Reading“Called at 8 am in the morning with an AC issue. They were there the same day, excellent job done!”
Continue Reading“Russ was very knowledgeable and professional. He did a great job for us. Western has always been there when we have needed them. Thank you!”
Continue Reading“I have used Western HVAC before and have been very pleased. I called and had someone do a repair on my parents’ AC. Great service.”
Continue Reading“Clayton was very friendly. He listened to my concerns and corrected all of the issues that I had described as well as completing the yearly maintenance of my air conditioning unit. He even fixed the rattle on the furnace that has been present for years. Excellent job!”
Continue Reading“Great job. He took care of the problem quickly and efficiently.”
Continue Reading“From our initial call to schedule a AC checkup through the completed service call, it was an A+ experience. Professional and friendly. The technician, Charity, was amazing. She took the time to investigate our issues to solve them. She was friendly and thorough! We purchased an annual plan after seeing the quality of the company…
Continue Reading“Arrived after the original scheduled time frame, however, the front office called and informed that due to extra maintenance at other customers, Trey was running late. Not a problem, service was performed on the day appointed. Trey was courteous, professional, and instructive.”
Continue Reading“I have an Infinity System and Dustin is the ABSOLUTE BEST TECHNICIAN I have ever had. He knows the system inside and out. Has helped me with questions that I have had. I have complete trust in what he suggests that needs to be performed at my service appointments ‼️ Thank You, Dustin…”
Continue Reading“Ken was awesome!! Incredibly informative, professional, and addressed all our issues. Very happy with the service and will request him in the future. Thank you!”
Continue Reading“Exceptional! Over and above from start to finish. Very impressive…… professional and kind.”
Continue Reading“Clayton is the best!”
Continue Reading“Outstanding service. He explained each step of what he was doing in a very understandable manner. He's my guy!”
Continue Reading“Awesome service. Fixed the issue quickly and he was very professional. If I had a business I would be proud to have someone like Michael on my team!”
Continue Reading“Charity was on time, friendly and efficient!”
Continue Reading“Fantastic service again from W.H. Excellent installation, review and information share. Everyone from the front office to the last goodbye was excellent and professional. I can't suggest with greater confidence Western Heating and Air. If the need arises again for their services, we will not hesitate to ask for their help again. You should too.”
Continue Reading“Knowledgeable and more importantly honest. And, they changed a fair price. Would highly recommend them. If you don’t use Western Heating & Air you’re not getting the best!”
Continue Reading“As a Project Manager, Jason Guinn met with me to discuss the installation of a new air conditioner and furnace and spent several hours answering all my questions and showing me purchase and financing options. He is extremely professional, knowledgeable, courteous, and I will highly recommend him to anyone needing these services. Both Dustin Valdez…
Continue Reading“So impressed with the courtesy, professionalism and punctuality of the service person who came to our aid in the middle of the heat. Called the night before and they were there the next morning and able to repair our air conditioner on the spot. Over the years, we have always been extremely happy with Western's…
Continue Reading“Dustin was on time, efficient, and informative all the way through the visit. Excellent communication skills. Many thanks.”
Continue Reading“To start with, Kevin was prompt and very polite upon arrival. He was considerate and careful about cleanliness upon entering my home each time during the duration of the servicing. He was extremely professional and took the time to answer all of my questions, making sure to explain things in a way that I could…
Continue Reading“Clayton did a great job in explaining what the service entailed. He was on time and professional and answered all my questions. He was able to give me an estimate for a duct cleaning and explained to me what that would entail and that I may need it as he checked the vents. I also…
Continue Reading“Russ was on time, professional, knowledgeable, and thorough. He got our AC fixed and cooled our house back down within two hours. I’d always go with Western for HVAC service.”
Continue Reading“Ken got our AC running in no time. We were suffering in the heat and are so grateful Western showed up same day to fix our unit. 10/10”
Continue Reading“Michael was very friendly and efficient. Not only was he able to repair the AC But he showed me his process and let me know where things were located. It was a great visit. Thank you so much.”
Continue Reading“Great service by Ken. Would recommend him again in a heartbeat.”
Continue Reading“The technician was very knowledgeable. Fixed our ac unit very fast. Was very courteous and professional. I will recommend him to friends and family.”
Continue Reading“Very professional and friendly. Worked for hours to identify problem and replace faulty part. Explained what had happened. We were quute pleased to have relief from the heat.”
Continue Reading“Russ has provided maintenance services on several occasions over the years and we are completely satisfied with his knowledge, competence, professionalism and integrity. You are fortunate to have such an excellent employee.”
Continue Reading“Zack is amazing. He has come twice to my office this summer to fix the AC and has saved us both times. He is great at explaining the problem and offering options for repair. Thank you Wester, and Zack”
Continue Reading“Dustin F. was courteous and knowledgeable in replacing the capacitor in AC unit. He was quick and friendly as all your technicians have been in the past. We been a Western customer for over 30 years and have always had a positive result. Thank you Dustin F. :]”
Continue Reading“Zach came out this AM to look at an AC unit installed by Western Heating and Air four years ago. He quickly diagnosed the issue (bad capacitor) and fixed it. He heard some other faint noises and realized the front grill was not sufficiently tightened. He showed me the bad part and let me keep…
Continue Reading“Russ was great”
Continue Reading“Kevin was very knowledgeable in the different aspects of how HVAC works and gave a lot of good ideas for me to think about when I go to replace my entire system soon with Western. Never once mentioned anything that would pressure me into having to buy a new system immediately. No pressure at all.…
Continue Reading“Our A/C unit hadn't been serviced in many years and seemed to be cooling a little weak (iced up once on a hot day). So, we scheduled service as soon as we could (we're up in Donnelly). Turns out, Western has a technician living in the area, which was perfect and saved us the added…
Continue Reading“We have our HVAC serviced in the spring and fall. Your technicians are always friendly, prompt, courteous and knowledgeable. Because of your technicians our unit will be worry free for years.”
Continue Reading“In the peak of summer, with what appeared to be a nonfunctioning AC (recently serviced 6/21/23), Western Heating & AC was quick to schedule us a service call for the same day. Kadon quickly diagnosed the problem, had the part in his truck and within a few minutes we were back to experiencing much cooler…
Continue Reading“Ken did a wonderful job and gave us pointers! Thank You!😃”
Continue Reading“Fast and efficient. Keeps my HVAC running great!”
Continue Reading“Great service and very friendly. We will be lifelong customers”
Continue Reading“Cris came out 2 days earlier than the scheduled appt. I asked that my appointment be marked urgent due to having 2 family members that suffer from spinal cord injuries which can make it hard for them to regulate their body temperature. Thanks to Cris's rapid response, that worry was eliminated expeditiously!!! Not to mention…
Continue Reading“Job well done by a courteous and professional Technician 👏”
Continue Reading“Doug has been to our home many times and as always is prompt, courteous, friendly, and efficient. He thoroughly tried to solve our issue and went the extra mile.”
Continue Reading“Our technician Russ was the model for a courteous and efficient HVAC service tech. He was prompt, diagnosed our problem with ease and made suggestions on how and when to seek service for our system in the future. Mostly, Russ was very pleasant, friendly and in general should be considered an asset to the company.”
Continue Reading“After experiencing three days without a/c during a Boise heatwave, it was a true relief to see Tracy drive up!! Better than seeing the Amazon truck stop in front of your house;) Tracy was courteous and patient, answering all of my questions and explaining things so I could understand. I highly recommend this technician and…
Continue Reading“Kevin is a superb HVAC technician. Punctual, polite, thorough and knowledgeable regarding his trade. Cannot thank him enough for solving my A/C issues.”
Continue Reading“Russ always provided us with friendly quality service.”
Continue Reading“Great tech, good service. Quick and efficient”
Continue Reading“We’ve been in our home for just over a year now with no issues. The past Sunday our AC stopped working. By 3 am it was 77 degrees inside and climbing. To say I was upset is an understatement. I was on day two of little to no sleep, and already stressed out to the…
Continue Reading“We had a nice experience with Trey today. He was very friendly and knowledgeable. Gave us lots of helpful tips about our system. Hope to see him next winter for our heating service.”
Continue Reading“Russ is the BEST!”
Continue Reading“We had a dire situation where our A/C went out at the start of a very hot number of days in the Treasure Valley. Dustin was a member of a team of professionals at Western Heating and Air that spent the significant time needed to diagnose the problem and devise a solution. Our system was…
Continue Reading“Russ was great to work with. Prompt arrival, discussed the AC issue with me, and told me what he'd do to check it out and make repairs as needed. After reviewing the unit he explained what he was doing, the status of the unit, and what he was going to do. I appreciate that he…
Continue Reading“Chris was timely, very polite, had excellent explanations and a good sense of humor. Thank you so much!”
Continue Reading“Super friendly, highly competent”
Continue Reading“Mike performed a second opinion check for me as I had previously had another company perform a maintenance check for me 2 months ago. I was NOT happy with the other company. I felt they didn’t do a thorough check on either the furnace or the HVAC. Also, they immediately wanted to charge me for…
Continue Reading“Promptly scheduled an appointment!! Tristin was helpful & explained the cost & repair needed.”
Continue Reading“Joseph V was my technician and this is the 2nd time he has been to my home to service my HVAC. He is very knowledgeable, thorough, and communicative. He let me know at all times what he was doing, why and if I had any questions. He is very personable and just an all-around outstanding…
Continue Reading“Ken did a thorough job on my air conditioner. He even fixed a rattle that I didn't notice. Thanks”
Continue Reading“Cris came out and quickly assessed our A/C problem. He was very kind and thorough. He got our problem fixed right away and even offered some additional fixes that would make things even better. This was by far our best experience with a service company/contractor since buying our home 5 years ago. We highly recommend.”
Continue Reading“Fast, friendly, reliable and honest. Replacing both the heater and air conditioner on a house that is 18 years old. Looking forward to a new H&A to get us through another 18 years. Thanks to all at WH&A.”
Continue Reading“Great as usual.”
Continue Reading“Great service like always. Let me know what he was doing every step of the way. I have enjoyed the service for 23 years now. Thank you so much.”
Continue Reading“Trey was great. Helpful, informative, and a great attitude. He understands customer service.”
Continue Reading“Ken was on time, professional and friendly. He did a great job!”
Continue Reading“Chris was personable and very knowledgeable. He found the root of the problem and fixed it. We were very pleased with the service he gave us.”
Continue Reading“Charity was very courteous and friendly. She did a great job!”
Continue Reading“Very professional and good 👍”
Continue Reading“Ken was wonderful. In addition to being friendly from the beginning, he was knowledgeable, informative, and efficient. He got my system back up and running quickly and I am so grateful! Thanks Ken!”
Continue Reading“Was very pleased with the service. I recommend this company and plan to use them again.”
Continue Reading“A very well informed technician.”
Continue Reading“Ken was great! He was very friendly and professional. He did a wonderful job explaining the problem with my AC. Got the repair completed and was very patient with answering a lot of questions. Ken was a pleasure to work with!”
Continue Reading“Russ is awesome! He’s friendly, explains what he’s doing and we trust him. Keep up the great work!”
Continue Reading“Check-up was very thorough. The A/C system installed by Western is working perfectly.”
Continue Reading“Ken was awesome. Recognizes that age of a unit doesn't mean it is failed or failing (unlike last year's technician). Great communicator. Super good experience.”
Continue Reading“Dustin is very conscientious about the work he does and is a delight to work around. You can tell that he has been well-trained and loves what he does. I requested Dustin to do the maintenance on our HVAC system because we have had him at our home in the past and saw what type…
Continue Reading“Kevin Newton called ahead and showed up within the allotted block of time. Was professional, thorough and explained everything in terms I could understand. He recommended some additional work to replace a capacitor that was out of range which we did. This is a 19-year-old AC unit so we know it needs to be replaced…
Continue Reading“I have had excellent service from Western, both under the maintenance agreement and this repair. I'm disappointed that the Carrier A/C unit failed in less than a year. While the failed components were under warranty, the labor was just outside the one-year warranty and cost $2,800 dollars to return the system to operation. This works…
Continue Reading“Trey was very personable and efficient. He thoroughly checked our HVAC system and cleaned the outside cooling unit. He also installed a "smart" thermostat which we like not just because of better efficiency but it's also very easy to read and use. We would definitely use him again as our service technician.”
Continue Reading“Clayton and assistant provided very good service”
Continue Reading“Robert was on time. Professional, Prepared, competent, thorough and knowledgeable. He can take care of my furnace /air conditioner any time!”
Continue Reading“Trey was timely, knowledgeable, and pleasant. He explained his process beforehand and then clearly explained his findings afterwards.”
Continue Reading“Top notch service and very knowledgeable about our HVAC units. Ken was helpful and answered all my questions about the A/C unit. Thanks.”
Continue Reading“Great routine service call with Johnny Castro. Very happy with service.”
Continue Reading“Trey did a great job!”
Continue Reading“Extremely pleasant individual and knowledgeable. Enjoyed our conversation and the information shared about my AC unit.”
Continue Reading“He came back when we had a freeze and worked great to get our ac up and going and what caused it!”
Continue Reading“Doug found the problem, a clogged drain, immediately and fixed it promptly. Within 30 minutes he had left and my leak was fixed!! Super friendly and professional!!!”
Continue Reading“Michael is extraordinarily conscientous and kind. He explained what he found and everything he attempted in order to resolve the problem and how/why nothing worked. He truly seemed to want to find something other than this "worst case" situation. He explained different options and really clearly explained what each option would accomplish. I cannot speak…
Continue Reading“As always, Doug is prompt, thorough, and a pleasure to speak with. He answered all my questions and has the system ready for this summer. Thank you again! Gary B”
Continue Reading“So friendly and professional. Very informative and explained everything he was doing. Excellent service!”
Continue Reading“Trey was great and did a fantastic job on our AC unit. Western has been such a great company to work with. They are always on time, upfront and professional.”
Continue Reading“Michael did a great job diagnosing and repairing our blower motor.”
Continue Reading“Trey was awesome! He was very prompt and thorough. He explained all our options in great detail. He was a real pleasure to work with!”
Continue Reading“John is very knowledgeable and professional. Such a pleasure to deal with such a courteous individual. Thank you for having such a great staff it is appreciated. Sincerely, Dawn G”
Continue Reading“Excellent work, follow-up, and a great HVAC system. Thank you!”
Continue Reading“Cris did a great job getting our A/C fixed and explaining what was wrong with it.”
Continue Reading“The service technician, Johnny C. was friendly knowledgeable, and efficient. We have used Western Heating and Air Conditioning for 16 years and would highly recommend them for HVAC installation and service.”
Continue Reading“Kevin was knowledgeable and personable. He was clear in his explanation of the issues – and put up with my little dog checking him out (he passed the "test" and was immediately adored). I really like that both a text and an email were sent about 10 minutes or so before he arrived, with a…
Continue Reading“As has always been the case, Donald was extremely personable, informative, and very thorough. He went through our system and made certain that everything is in perfect running order and condition. We have been 23+ years with Western Heating & Air, cannot imagine using anyone else for our heating, cooling, and water heating needs. Thank…
Continue Reading“Memorial weekend we had a smart thermostat installed but it was defective Dustin checked quite a few things and we decided that the other thermostat needed to be installed so he did and checked to make sure it was working before he left a big thank you for saving us from the heat 👍👍👍👍👍”
Continue Reading“Tristin did a great job!”
Continue Reading“Trey was friendly, professional and efficient.”
Continue Reading“Tristin Coulter serviced our two air units today and did a great job. Every company needs employees like Tristin.”
Continue Reading“The maintenance check serviced by Michael Lotts was A+. He was thorough, professional and took the time to explain everything he had done during his visit in regard to the A/C. Thank you, Michael and Western Air and Heating.”
Continue Reading“I've had Western heating and Air servicing my appliances for over 10 years. They're always professional and very competent in their duties.”
Continue Reading“DONE A GOOD JOB”
Continue Reading“Very knowledgeable and best of all, did not try to sell us on items we didn't need. Professional through and through.”
Continue Reading“Both technicians were very friendly, willing to show and explain the situation to me. Answered every question.”
Continue Reading“Tracy performed our annual Blue Ribbon service on our 13-year-old air conditioner. He found that the capacitor mfd reading was out of tolerance as well as the condenser fan motor needed replacing. He performed the necessary work very efficiently, keeping me informed about the time and cost involved. Without a doubt, Tracy is a very…
Continue Reading“Trey did a thorough job. He was very pleasant and explained what he was checking.”
Continue Reading“I was fit in by the service manager, Titan, during hot times when service demand was high. Louis arrived and installed a new thermostat for our ac unit. The job was completed and the ac unit can now be controlled remotely. Big deal for us in this, our ABNB. The real fun part was the…
Continue Reading“Tristin was awesome as usual!”
Continue Reading“Thorough A/C cleaning and maintenance visit.”
Continue Reading“Nick install an air conditioner at our house and did an excellent job! I highly recommend Western.”
Continue Reading“Lous was prompt, professional and cordial. He is always kind and we look forward to always having him service our heating and a/c unit.”
Continue Reading“Very polite, friendly and professional.”
Continue Reading“I meant to post a review last week but after ANOTHER weekend of record-setting temperatures in Boise I could not let it go any longer– I am super happy with the service I received from all the folks at Western Heating and Air. My Air Conditioner died, and I had a service call from Doug…
Continue Reading“Kevin N did a thorough job working on our main AC and our mini-split system. He found a noisy exhaust fan which he replaced. The mini-split needs some adjustment. I received good explanations about the systems. Thanks, Kevin. Great work!”
Continue Reading“Mike was knowledgeable and professional, pleasure to work with, explained everything well, appreciate his good service.”
Continue Reading“Trey performed maintenance service on our air conditioner. He called beforehand to let me know he was on his way, arrived when expected, and was very professional, knowledgeable, and personable. He cleaned and tested our AC unit and performed some needed maintenance. He described what he was doing and explained the results of his testing.…
Continue Reading“Doug is excellent and an asset to Western Heating and Air Conditioning. He is very knowledgeable, efficient, professional, and a very nice man. We know that when he works on our three air conditioners, they will work and be dependable. Thank You, Doug.”
Continue Reading“Charity was great! Very thorough, answered my questions and helped me get set up for next year. And tolerated my puppy! Thanks, Charity”
Continue Reading“Dustin has serviced us twice and both times he has been awesome. He’s very friendly, professional, and knowledgeable. You can tell he enjoys the customer interaction and that he loves what he does by the way he takes time to explain the technical stuff in an easy-to-understand manner. We would give 20 out of 10…
Continue Reading“Charity was friendly and professional! Always happy with service from Western Heating and Air!”
Continue Reading“Dustin and crew did a great job. This was a tough one with very little space for a larger replacement needed to meet the size of the home. When the going gets tough, Dustin gets going! Thanks to the whole crew.”
Continue Reading“Michael did a great job. Efficient & friendly with great customer service”
Continue Reading“Always pleased with Russ servicing our HVAC which is why I request him!”
Continue Reading“Chris Arras was right on schedule. He was personable and knowledgeable. He serviced both my HVAC and condenser units promptly. A great service technician. Thank you.”
Continue Reading“Nice guy. Thorough, clean friendly, and professional.”
Continue Reading“Very polite Did an awesome job Cleaned up Was very professional”
Continue Reading“Trey was wonderful! He was honest, friendly, and educated us on our equipment, and suggested the best options for the maintenance of our AC. He was wonderful with our dog Charlie constantly following him. We can’t say enough good things about him – he’s definitely an asset to your team! Thank you.”
Continue Reading“I have used Western Heating for over 10 years and would highly recommend.”
Continue Reading“Tristin was on time, very friendly, and knowledgeable. Took time to answer all my questions. Informed me of what he had done and ask if I had any further questions. I would be glad to have him service my equipment if necessary at a future date.”
Continue Reading“Joseph Valverde was great. He was on time and went right to the inspection. He took care of the maintenance issue and explained what was needed. HE left Everything in order. I feel very good about the equipment that was installed and that It will be in order, with regular checkups, for a long time.…
Continue Reading“Russ was thorough and explained how the system was operating and answered any questions I had. Very friendly and knowledgeable technician.”
Continue Reading“Scott and his partner were very courteous, professional, and thorough with our installation. They arrived on time and completed their work much quicker than we expected. We are quite satisfied with all aspects of our interactions with Western Heating and Air from sales to installation. Highly recommend them to our community.”
Continue Reading“Your technician was quite pleasant and efficient. She performed her service expeditiously and she even put up with my obnoxious dog which I attempted to keep away from her but failed when his collar broke. She did very good work.”
Continue Reading“Johnny was very professional and friendly. He answered our questions.”
Continue Reading“Offered other services and educated me on a product i will purchase next time. Very patient with my loud dogs.”
Continue Reading“Today, May 4, Taylor Deason serviced our air conditioner. He did an excellent job and went beyond expectations. Please assign him to our account! He pays attention to detail and works to ensure the complete satisfaction of the client/customer. He takes pride in his work! I would recommend Taylor to anyone who inquires about your…
Continue Reading“I appreciated how thorough and patient Taylor was in explaining what needed to be done and why to my air conditioning unit. He was also kind enough to show me how to use my thermometer and what each function was for. He arrived on time, didn't rush thru the job, and was very professional. I…
Continue Reading“Taylor was very thorough and courteous. He explained everything to us. We are very happy with the service he provided and would like to request him again for our next maintenance.”
Continue Reading“Professional, friendly and real joy to invite into my home.”
Continue Reading“Very detailed, I watched his work. Great job. Thanks”
Continue Reading“Russ is detailed and conscientious and professional! Very pleased with his work.”
Continue Reading“Michael did an excellent job in quickly diagnosing the problem and making the repairs. He also completed our annual A/C maintenance on this call. He was very thorough and did an excellent job. He also found an issue that had not been found by previous technicians and made that adjustment. Michael is very thorough, professional,…
Continue Reading“Taylor was polite, professional, and thorough. You guys are great!”
Continue Reading“Cris was very curtious and efficient. He was very quick to find the issue and correct it.”
Continue Reading“Jarod was super professional and efficient. He dismantled and took away my A/C unit, and installed a new A/C unit in just a little over 2 hours! I wish all of the contractors that I have used all around our new home were just like him!”
Continue Reading“As usual, Michael was very pleasant, professional and easy to communicate with. It is this type of service that keeps us coming back to your company.”
Continue Reading“Doug H. performed annual maintenance on my A/C unit. Very thorough and professional service – as always from this technician. Unit is 10 years old and Doug performing periodic maintenance keeps unit performing at peak efficiency and reliability. I highly recommend Western Heating & Air and Doug H. to perform all your HVAC service.”
Continue Reading“Dustin was late and arriving and I discussed with him the need to maybe send a text if you're going to be late but I really like Dustin he's very conscientious and I do understand people running late on appointments if they run into an issue which Dustin did at my place so all in…
Continue Reading“Chris was very friendly and professional. He came out to do maintenance on my a/c unit but when I asked him about a water leak he didn't hesitate to hunt down the issue. Water heater! Thank you for going the extra mile Chris, I really appreciate you and your work ethic!”
Continue Reading“It was a pleasure meeting Johnny Castro today. He was very professional and did a great job. Had my AC maintenance done and my thermostat replaced. Even gave me a good recommendation on cleaning my blower for my next Heating maintenance. Thanks for taking care of me as a homeowner. Tami”
Continue Reading“Charity was our service person today. She was very nice and seemed to do good work. Our system is 16 years old and needs some new parts. She told us what was needed and was not pushy about it. We will have those parts replaced. I was pleased to see that you are hiring young…
Continue Reading“Joseph and his partner were wonderful to work with. We appreciate their courtesy and skill. Thanks for a great job.”
Continue Reading“Russ was very good. He was on time and respectful of keeping everything clean when he came in and out and explained some technical stuff for me. Really appreciate his service today. Thanks Russ.”
Continue Reading“As always, great communication with a timely response by both office and technician. Tech was very informative and helpful”
Continue Reading“Louis did a great job. He was professional, but friendly and did a very good job of explaining what he was doing. He's one more excellent employee in a long line of them. We've been using Western Heating since 1992!”
Continue Reading“Kevin Norton and Joseph performed A/C Maintenance under Gold Membership. Very courteous and professional. Prompt and efficient! 5 Stars!”
Continue Reading“Great job as always Russ!”
Continue Reading“Courteous and informative. Did a good job.”
Continue Reading“It’s not Bob’s 1st rodeo. He arrived, did the maintenance, and moved on to his next appointment. It’s always a pleasure visiting with him as he gets started and I appreciate his feedback on the equipment. It’s like having a good friend drop by.”
Continue Reading“Kadon was very knowledgeable and explained everything to me. I truly appreciate that!”
Continue Reading“Great guy – very thorough and easy to work with.”
Continue Reading“Very thorough and clear communication skills.”
Continue Reading“Trey did an awesome job taking care of our HVAC system. He was very knowledgeable and super easy to work with. Couldn't be happier with the service!”
Continue Reading“Excellent employee, took time to explain what he was doing. Cleaned the work area and equipment. Very thorough and polite.”
Continue Reading“Kadon was very nice. He called and said he would be to the house in 30 minutes. Was there right on time. Answered all our questions and told us what was going on with the system and gave recommendations.”
Continue Reading“Excellent service. Replaced part and explained issue. Did a complete service. Great to deal with.”
Continue Reading“Michael was great. Used him on my last visit. Friendly, knowledgeable, and timely. He is important to me as he knows my equipment. I want to continue to have him service my HVAC needs.”
Continue Reading“Johnny is a caring person. After finishing the maintenance and letting me know that the age of my furnace/AC and water heater was likely to be a problem soon, he asked if I had a CO detector. I said I did but my son-in-law hadn't installed it yet. He left and returned shortly. Said he…
Continue Reading“Johnny was right on time, he was very polite and friendly. He helped me with my thermostat settings, it is one that you recently installed and me being being nearly 80, techie stuff is very confusing. He went over my ap on my phone and the gauge in the house, I so appreciated his extra…
Continue Reading“Kadon was tenacious, punctual, and courteous. He truly cares and is knowledgeable about his profession. Would highly recommend.😌”
Continue Reading“It amazes me how each and every person from Western who visits my home is so polite, courteous, and helpful. You hire some amazing young people and they do a great job.”
Continue Reading“Michael called before coming to let us know when he planned to be here. He arrived right on time. He was polite, friendly, and efficient. He went above and beyond the job he came to do. We enjoyed working with him.”
Continue Reading“I had a lot of questions for Joseph, and he took a lot of time to answer my questions. It put my mind to ease. On top of doing his job very well, he is a very nice person. You have a great employee!”
Continue Reading“Kadon was very professional. Seemed very good at his job. Had a very good attitude. Neat”
Continue Reading“He called and let me know he was on his way. A female apprentice came with him. Both were pleasant and clean. Nice. They did their work, stopped to me what they were doing. Very professional and did the job in less than 2 hours! I gave no complaints. Thank you to Western Heating!”
Continue Reading“Polite, prompt, with good advice. Will have a new filter when I get the spiders out of the crawl space.”
Continue Reading“Very professional and pleasant.”
Continue Reading“Cris Arras was very informative, professional, and did a very thorough spring tune up on the furnace/air conditioner system.”
Continue Reading“Kadon did an awesome and thorough job!”
Continue Reading“Johnny communicated well, advised of his ETA, and arrived at that time. Service was efficient and timely, and he was very personable. Nice job”
Continue Reading“Dustin V called ahead to let us know he was on his way. They arrived 20 minutes later and were very polite. After completing the job Dustin went over all he had done and asked if I had any questions. Couldn't have asked for two nicer young guys. Was very pleased on how the job…
Continue Reading“My wife says he was very professional and did a great job. And, he was very personable. Okay, I'm jealous!!!!!”
Continue Reading“Doug and his son were a pleasure. They were both very personable and showed a lot of confidence in knowledge of the job.”
Continue Reading“Chris was his name. Great job.”
Continue Reading“Joseph called and informed me he was on his way and he also sent a picture of himself which was very helpful. He was pleasant, courteous, efficient and knowledgable about his work. All very much appreciated.”
Continue Reading“Very professional, arrived on schedule, good experience. Thank you Western for being a community-minded Chamber of Commerce member.”
Continue Reading“Great service as always!”
Continue Reading“Our Service person was very nice and knowledgeable. No problems, always good service.”
Continue Reading“Competent and friendly”
Continue Reading“We are long time Western customers and once again, we weren’t disappointed with your staff! David and Josh arrived on time and were exceptionally friendly and professional. They worked well together. David installed the furnace and Josh installed the AC unit. 6 hours continuously working in freezing temps! They walked me through the function of…
Continue Reading“Very pleased with the work performed. I would choose Western again. Can't go wrong.”
Continue Reading“Both service men, Josh and David did a great job, installing Air Conditioning Unit and Heating Unit.”
Continue Reading“Bob was great! Very knowledgeable and informative.”
Continue Reading“Heck of a nice guy, showed up on time, called ahead, knew his stuff. All around great experience!”
Continue Reading“Joseph did an amazing job. When he finished, he walked me through everything he did. He let me know how the unit measured up with regard to all the readings he took. He made recommendations about changing the filter myself and how often it should be done depending on several factors. Terrific service by Western…
Continue Reading“Dustin and Patrick replaced our AC today. All went very well. They were on time, professional, and helpful answering questions and addressing some minor issues. They are excellent ambassadors for Western Heating & Air without being pushy salesmen.”
Continue Reading“David Carlson was great and appreciated the cookies and the cold pack ! Service”
Continue Reading“Ryan was friendly and respectful.”
Continue Reading“Dustin was very thorough and took time to explain every step. We are so glad to know we have a safe system and who to call if things go differently 🤗”
Continue Reading“Mike was very professional and personable. Took his time to explain thoroughly what he was doing and what he found. Sadly, these systems don’t last forever and it appears it would be more feasible economically to replace my current system. This really is pretty much what I had expected to hear.”
Continue Reading“Mike was on time, answered all my questions and was great!”
Continue Reading“Bob Reagan and Western Heating & Air were at my house to do service work. I was very impressed with how knowledgeable, thorough and professional Bob Reagan was. Each year I am impressed with the crew at Western Heating & Air. Keep up the great work!”
Continue Reading“Quick and professional install/replacement. Thank you!”
Continue Reading“Extremely satisfied! I love that I received a text with a picture of David prior to him showing up!! He did great at installing my new ac / furnace! And explaining things to me and asking if I had any questions. Great service. I’d highly recommend.”
Continue Reading“Excellent service from Dylan”
Continue Reading“Tracy was thorough and knowledgeable. He spent two hours servicing our air conditioner and heater. Anything that needed attention, he explained to us before replacing. We have used Western Heating & Air Conditioning for several years and will continue to use them. We feel they are honest and efficient.”
Continue Reading“Connor arrived on time and quickly went to work. He was very personable and answered questions about my A/C as well as my heating.”
Continue Reading“Dylan Jacobs was courteous, friendly, informative, thorough, and helpfull. I don't think I have met an HVAC maintenance person with as an enthusiastic attitude about his work at Western H& AC and about troubleshooting a maintenance problem as Dylan was. A great big thank you and and I wish him the best.”
Continue Reading“John & Scott installed a new Bryant gas furnace and AC unit. They arrived on time, worked professionally, laid down tarps over our carpet, cleaned up after themselves and completed the installations by mid-afternoon. Good guys! This was a similar experience we have come to expect from Western Heating & Air. Keep hiring good people,…
Continue Reading“Polite and efficient”
Continue Reading“Bob did excellent work with great communication.”
Continue Reading“Joe was professional, courteous and kind. He provided me with a variety of options and thoroughly answered my questions.”
Continue Reading“We have been customers for over 20 years and have never been disappointed with your customer service and quick response to any issues we have had over the years. Travis did a outstanding job installing our new unit . Would recommend Western Heating and Cooling for always for your customers and getting the job done.”
Continue Reading“Braeden was great. The install was quick and without issue. After they were done, he walked me through the new thermostat app and explained all the differences. I am very happy with the level of service provided.”
Continue Reading“Rolando rocks. Very friendly, knowledgeable and thorough. He did a fantastic job on our A/C maintenance.”
Continue Reading“Doug was very knowledgeable He diagnosed the problem and got the AC up and running within the hour”
Continue Reading“The team was very professional and flexible. We had professional photographers on the site during the installation taking pictures and videos in preparation for placing the house on the market and the team worked with them to ensure they were able to get the pictures they needed without the installation team being in the photos.”
Continue Reading“A previous technician from Western examined my HVAC system and found it was low on coolant. He left options to consider. I called in two days and requested a type l test and to add coolant. An appointment was made for the next Tuesday and Jason sent an e-mail to confirm date and time. He…
Continue Reading“Quick and efficient!!”
Continue Reading“You guys are awesome. We’ve been with you for 34 years and are always happy with your service. Tracy Harmison was friendly and did an awesome job. Thank you so much.”
Continue Reading“Bob did an excellent job in performing maintenance on our two A/C units. Very professional, friendly, and polite. Great customer service!”
Continue Reading“Zack was gracious to go out after hours and get our AC working for our tenant”
Continue Reading“Bob has come to do service on our HVAC multiple times over the years. He is friendly, competent and thorough.”
Continue Reading“Dustin arrived on time, and quickly found the problem with our air conditioner. He explained our options in detail, and had our unit blowing cold air in no time. He was very friendly and personable, and made the experience that much better. We always use Western Heating and Air Conditioning for all of our HVAC…
Continue Reading“Rolando was great! Great personality, very professional. Very thorough in his inspection and testing of my A/C system. I look forward to seeing him again when its time for my heating PM visit.”
Continue Reading“It has come to pass that we need a new A/C and while we are at it a new furnace. Dennis Vranich came to the house and went over our options carefully and helped us come to the best solution for us. Dennis is very knowledgeable, courteous, helpful and efficient. Dennis is an outstanding representative…
Continue Reading“The work was done on time and efficiently. Will call them again.”
Continue Reading“Jason was on time and very courteous and professional I been very happy with the service by Western Heating and Air”
Continue Reading“Western Heating &Air Conditioning Came out and repaired the AC unit At my home and I was very impressed with the service and the integrity and honesty shown by Dustin R. A+ service! Thank you!! K .G.”
Continue Reading“Excellent service Very professional and courteous. Ryan not only helped with the issues he went above and beyond that by looking over everything and locking up my house before he left. Definitely will recommend services and will continue to use Western heating and air”
Continue Reading“The unit was at a rental house of mine. I was not able to be there for the repair, but Connor kept me in the loop and informed about repair options and costs. He also notified me when the job was done and the final cost.”
Continue Reading“Doug came out on Sunday, near 5 o'clock. He had an excellent "let's get this fixed" attitude and was very personable. He went right to work and had our A.C. unit running smoothly in no time. What a great experience. We're thankful Doug was available to service our A.C. Thanks!”
Continue Reading“Joe Reyes was the absolute best! I have complete confidence in his work. He was diligent and stuck to the task of servicing my air conditioner and heater. He was detail oriented and didn’t hesitate to explain things to me when I inquired, always being polite. I’ve always preferred Western Heating and Air, now I…
Continue Reading“Very patient and kind. Answered questions, and took time to explain so that we understood what the issue was. And also good with our dog :)”
Continue Reading“Showed up on time. He was very knowledgeable and polite. He and his crew kept me in the loop through the whole process and went over how to use the equipment with me multiple times. I can't say enough good things about Brennan and his coworkers. Thank you for getting my house all set up…
Continue Reading“Brennan did a fantastic job. We were lucky to have him install our AC and furnace. I highly recommend him!”
Continue Reading“We have used Western Heating and Air for 14 years. Today, Ryan came to service our AC. He was friendly and professional. He got the job done efficiently. We know we always get great service with Western.”
Continue Reading“Nice guy. Explained all about the new unit. Very helpful.”
Continue Reading“I called Western Heating and A/C on last Friday as my A/C was on the fritz and the next morning Michael Lott showed up to address my problem. He is very efficient and knowledgeable about the systems, and very patient and helpful answering questions. He quickly isolated the problem and provided the fix that is…
Continue Reading“Fast, great service. Thanks for helping us in 100°+”
Continue Reading“Jason was very nice and professional. Serviced and fixed broken part quickly and efficiently.”
Continue Reading“Friendly & efficient”
Continue Reading“Tracy was punctual, patient and professional. He explained everything we needed and was able to fix our AC that day. Lynn helped over the phone by explaining options to us and was also patient. No hard selling, just ‘how can we be helpful’. Thanks Western Heating & Air! You were life savers this summer!”
Continue Reading“Dylan was prompt, thorough, efficient & respectful. He did an excellent job!!”
Continue Reading“Original install appt. was scheduled for 8/11. I got a call yesterday at 8:16 to ask me if I wanted air conditioner and furnace replaced yesterday. Within an hour, Dustin and James started working on replacement. Both were very informative as to what the process would be. Once the work started, they were very diligent.…
Continue Reading“Travis Whiting & Braeden Lehrman did an outstanding and professional install. We thank them both for a job well done.”
Continue Reading“Bob was professional & thorough. Great service!!!”
Continue Reading“He was very efficient, quickly assessed what the problem was, initiated corrective procedures. Polite and very considerate. Made certain we understood what the situation was and what was needed to be done to remedy the existing problem. Very professional in his handling of the problem.”
Continue Reading“Punctual, friendly. Found and fixed problem quickly. Explained problem.”
Continue Reading“Ryan was quick, professional, and very courteous. I am very happy with the work that was done on my A/C unit today. If any problems occur in the future, I will definitely call on Western Heating and Air Conditioning.”
Continue Reading“Ryan did a great job, he was friendly and helpful and got my AC fixed very quickly.”
Continue Reading“Doug came out to fix my air conditioner. He was professional, knowledgeable, and prompt. I highly recommend Doug from Western Air!”
Continue Reading“Jason was fast, personable and thorough. Always a pleasure to have one of the Western techs here”
Continue Reading“Dustin was great, he explained what was wrong and common causes. Overall great customer service from the scheduling to the tech. Great job!”
Continue Reading“Always very respectful and get the job done.”
Continue Reading“The hottest week in Boise and you had it fixed so quickly! We have been without air conditioning for 4 days and it hasn't been fun! Thanks for you prompt service, integrity and help!”
Continue Reading“Very professional and efficient. Got me up and running quickly”
Continue Reading“Wonderful experience. Very professional technician explained the process and went over the invoice when he was done. Would highly recommend Western Heating and Air Conditioning.”
Continue Reading“Great service. The technician was thorough and he engaged me every step of the way and gave me variety of options. I will highly recommend them.”
Continue Reading“Rolando is an excellent service maintenence person, who is friendly and professional!!”
Continue Reading“Russ was knowledgeable, professional and thorough. Very comfortable to talk to and he answered every question. He’s the kind of guy you want representing your company in the field.”
Continue Reading“On time as scheduled. Friendly & Courteous. Found and fixed problem quickly.”
Continue Reading“Jason did a wonderful job for us. He was so friendly and knowledgeable about our problem and how to repair it. What a nice young man. Good job!!”
Continue Reading“Dylan was on time, kept us apprised of his findings, and was respectful and friendly. He provided estimates for additional work that should be done without pressuring us to say "yes" on the spot.”
Continue Reading“We have a unit that was install by Western about ten years ago. The unit has been pretty much trouble free for its in-service time. However this year it quit cooling so we got on the list and today was our appointment date. Our technician was Rolando and he is for sure a friendly, professional,…
Continue Reading“Dustin was amazing. On time. Professional and very helpful!!”
Continue Reading“Russ was so kind and had a smile on his face while working in the heat! He was not trying to sell me on anything and was honest about how things were going. He gave me the information I needed to know to make some adjustments on my system instead of changing them to whatever…
Continue Reading“The appointment was great and communication throughout was good. Michael was very professional, knowledgeable and was able to quickly diagnose the problem. He returned with parts and fixed the issue as promised. We couldn't be happier!”
Continue Reading“Russ is an awesome person with fantastic air conditioning technical expertise and amazing communication and people skills. The AC condenser is roughly 18 years old so I was expecting that there were going to be some problems. Russ explained everything in advance, answered my questions fully, performed all the required maintenance checks. During that procedure,…
Continue Reading“Needed an emergency AC repair. Western fit me into their schedule immediately. Dustin did a great job. He knew what to do, communicated with me as needed and was very courteous. He also completed a repair on my water heater while he was here. Western Heating and Air techs are the only ones I trust.”
Continue Reading“Great group of folks. Summertime heat has them running everywhere 24/7. They make sure to make plans work as times changed. Doug was the tech we had and did a great job in explaining, professionalism and getting the unit back online. We have a older but didn't face him with getting it worked out. Thanks.”
Continue Reading“Bob was very thorough and explained everything in depth. He was very polite and attentive to the job on hand. I appreciate that he actually was devoted to his work and went above and beyond.”
Continue Reading“Doug is always so responsive to any issues at our Airbnb property. Plus we appreciate his initiative in providing suggestions to avoid future problems.”
Continue Reading“Loyd was very nice at 10:00pm on a Friday.”
Continue Reading“Dylan was a courteous and excellent technician”
Continue Reading“Joe R was friendly, quick, knowledgeable. And he got you lifetime customers. We signed up for Blue Ribbon service because we got exceptional service from Joe R. Thank you!”
Continue Reading“Jason was punctual, professional and honest. Great to have technicians that are not trying to upsell or use scare tactics to earn a commission. Will use Western for all my future maintenance and repair.”
Continue Reading“Jason was on time, fixed the problem and got our house cooling again. Very good work.”
Continue Reading“Rolando was great. Knowledgeable, professional and helpful.”
Continue Reading“Was very happy with our service. He answered any questions we had.”
Continue Reading“Jarod did an excellent job and we are very happy so far with the system.”
Continue Reading“The AC unit is functioning like new.”
Continue Reading“Service was quick, less than one hour. The emergency repair was necessary because of a medical complication of one of the residence. Problem was diagnosed and repaired in just minutes. When the repair was finished the temperature in the home was nearing critical. Great Work Michael L. and Ashrae at homebase.”
Continue Reading“Bob was very friendly and accommodating to my Wife as I was sick in bed. He serviced our equipment, made one repair with my wife's approval, and our home AC is working great. Thank you for taking care of us! Michael Wirick”
Continue Reading“Doug was very knowledgeable and friendly. Fixed pir AC in fifteen minutes and showed up how to keep our house more evenly cooled.”
Continue Reading“Connor does great work and was able the explain in detail what could have been happening.”
Continue Reading“Arrived promptly after calling first to notify me of anticipated arrival time. Very professional, friendly and knowledgeable. LISTENED to my description of problem. Very comfortable with him in my home. Another positive experience with Western Heating and Air”
Continue Reading“The Blue Ribbon service is so easy, kind of a "set and forget" because they will remind you to schedule an appointment to check the heater and air conditioner. Their service people have always been curtious, professional and informative. This time, we not only called the company after service, but are adding this review for…
Continue Reading“Doug was knowledgable, professional, efficient and friendly.”
Continue Reading“With my air conditioner not working, Rolando was going to run a diagnostic on it. He did not want to leave me with my AC not working, so he replaced the capacitor. He had to make the one he had work. He was very knowledgeable, timely, and successful. I was impressed that he showed concern…
Continue Reading“Joe found the problem with our AC quickly. He was able to make temporary repairs so that we can use the system while we wait for new parts to be shipped in. We’re pleased with his work.”
Continue Reading“Connor was thorough, knowledgeable, and professional. We were completely satisfied with his work performance.”
Continue Reading“Joseph was very thorough during the Silver Maintenance and helpful while explaining step by step.”
Continue Reading“Jason did a great job!”
Continue Reading“Doug was quick, professional, and a pleasure to work with. We are very happy with his service.”
Continue Reading“Dylan was very friendly, respectful, courteous, and thorough. He had to enter the house several times and each time made a point to wear foot coverings. We appreciated that. We don't always see that level of respect for our home with other businesses that work at our home. He was quick to get to the…
Continue Reading“I can’t say enough great things about Doug. He came out way after hours ON JULY 4th and had the problem identified immediately and fixed within 10 minutes. He was courteous and efficient. I had called the main office the Friday before to tell them my AC wasn’t working, and they initially set an appointment…
Continue Reading“The entire staff is always knowledgeable and friendly. We had to have our conditioner replaced and they made it an easy and affordable process. We will continue to use Western Heating and Air for all of our Maintenace needs.”
Continue Reading“Very good and expained everything .”
Continue Reading“Lloyd did an exceptional repair. Very friendly and knowledgeable and answered all questions for easy understanding. He was very professional in all aspects of his repair. Thank you Again for your repair, much appreciated. Gary Boettger”
Continue Reading“Rolando arrived on time, worked efficently, and informed me of his analysis on my a/c. Pleased with his prompt service.”
Continue Reading“Great experience”
Continue Reading“Very professional and patient.”
Continue Reading“Excellent, prompt service on our Carrier AC unit! All aspects of contact with WHAC was outstanding, from Customer Service, Scheduling, prompt follow-up and final Repair Technician. Fortunately, Titan, their Customer Service Manager, was able to pull forward our scheduled repair date one day. Michael's repair service was nonpareil. He was very thorough and knowledgeable, obviously…
Continue Reading“Michael was amazing! Called ahead of time, showed up with a friendly attitude & then diligently worked to identify the true issue with our AC. He gave us advice to eliminate future issues and left things better than when he arrived! Outstanding customer service & a great representative! We continue to be impressed with Western!”
Continue Reading“Connor was the tech that was sent out to fix what the first tech could not. Connor took care of the problem that was existing. The one that the other tech caused talked with me about the problem I had with the office and let me know he would still honor my membership discount. Going…
Continue Reading“Great Service”
Continue Reading“Jason has helped us with cleaning and servicing our air conditioner on two occasions. Both times he has been punctual, polite and competent. Cheers”
Continue Reading“Michael got here on time (11pm), was fast, knowledgeable and respectful. I was somewhat irritated about the situation since a tech had been out just a couple of weeks before. He didn't react to my irritation (smart 🙂 ) and completed the service. I was very grateful for the fast response!”
Continue Reading“They worked hard and did a fabulous job. They explained the new system well and answered all my questions. They were extremely professional.”
Continue Reading“Tommy was very knowledgeable friendly and helpful answered all our questions with a smile and didn’t talk down to us. He wanted to make sure we were comfortable with our choice! I will recommend your company to everyone I know because of him Thank you”
Continue Reading“Michael was personable and professional. He answered all my questions and proceeded with his work in a proficient manner. In fact all of my interactions with Western Heating, from office personnel to technicians, have been very pleasant. Keep up the good work.”
Continue Reading“Professional and competent”
Continue Reading“Russ was very professional. He checked out my A/C unit, found it to be working fine. Cleaned it. He also checked out my furnace blower. Found a capacitor that was going bad and replaced it. Everything is working fine.”
Continue Reading“Joseph did a very good job. He was pleasant and informative. Very pleased with his service.”
Continue Reading“Friendly and professional and got the hvac installed in a timely manner.”
Continue Reading“Jason was absolutely OUTSTANDING. He was through and was easy to communicate with. He took care of all the issues at hand and made all our AC concerns disappear.”
Continue Reading“Russ did a great job of explaining all he did during the maintenance appt. We are so impressed with the service level that Western Heating & Air Conditioning provides, that we elected to go with the Blue Ribbon Platinum service this year.”
Continue Reading“Arrived on time and was thorough and pleasant. Explained what he was doing.”
Continue Reading“Professional, polite and answered all questions.”
Continue Reading“Michael Lotts was very helpful and knowledgeable. Very nice to work with got right to the point at both locations that we called for help with.”
Continue Reading“Jason completed the repair in good time, and he explained the steps along the way. I hope Jason is the one that does the maintenance to the furnace this fall.”
Continue Reading“Lloyd is a very experienced repair technician. I really appreciated his explanation of the situation to me.”
Continue Reading“Bob alerted us of his pending arrival with a phone call. When he arrived at our door, masked (our preference), he put “booties” over his shoes before entering. We reviewed the information he need then he went to work. When he was finished, he reviewed everything before asking for payment. He seemed to be professional…
Continue Reading“Jared, arrived earlier than expected and did a great job. Gave some sound advice on a new system and was very Knowledgeable on a old system.”
Continue Reading“Doug’s demeanor and professionalism was Beyond reproach. His knowledge and explanation of diagnostic findings was easy to understand and his recommendations were excellent. His advice was excellent giving the home owner decisions for long and short term repair decisions . Definitely an asset to western heating and air.”
Continue Reading“Dustin F. was polite, friendly, efficient and answered all of my questions about our systems as we are new home owners and weren’t familiar with them. Appreciate that a photo of technician was sent previous to the visit. Highly recommend Western Hearing & Air.”
Continue Reading“Doug is always so nice and professional. He explained the services he performed, and completed the service in a timely fashion.”
Continue Reading“Dylan was very thorough. He explained everything.”
Continue Reading“David was punctual and arrived right on time. The installation and all the repairs were made as promised, with an exceptional attention to detail. The new unit was tested upon completion of the project and worked great! The job site was cleaned up at the end of the repairs. Thank you, I am a very…
Continue Reading“Bob was wonderful. I would recommend Western Heating & Air. Great service for the price I was charged.”
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