Archives: Reviews
Gas Furnace Maintenance in Meridian, ID 83646
“Russ was great. Knowledgeable, responsive, and attention to detail. Totally pleased with the workmanship. A 5-star experience.”
Gas Furnace Maintenance in Garden City, ID 83714
“Mike was fine, and clearly explained things as he serviced the water heater in addition to the furnace.”
Gas Furnace Maintenance in Meridian, ID 83646
“Very nice, enthusiastic, gave helpful information.
Didn’t park in front of my trash can, which was awesome”
Heat Pump Maintenance in Boise, ID 83702
“Good Job”
Humidifier Repair in Boise, ID 83709
“Great help”
Air Conditioner Maintenance in Boise, ID 83706
“On time, called me to give me time to leave work. Answered all my questions and he was quick and friendly! Highly recommend this tech!”
Gas Furnace Maintenance in Boise, ID 83714
“Excellent maintenance service. Cris was professional, competent, and courteous.”
Air Conditioner Maintenance in Boise, ID, ID 83703-6246
“Ken Tokowitz was a great service man. He was personable & professional. He recommended a denser, thicker air filter which made perfect sense since I do not change filters as often as should. He also showed me how to clean the outside unit which I didn't even know needed to be done. I appreciate the service & maintenance Western Htg & A/C provides.”
Air Conditioner Maintenance in Boise, ID 83702
“They reminded me of my 6-month maintenance appointment which I appreciated. Good communication with office staff and also the tech. They are a solid company and I would be a repeat customer.”
Gas Furnace Maintenance in Boise, ID 83703
“Very professional and pleasant.
Did a super job.”
Furnace Maintenance in Boise, ID 83705
“Johnny called first and he came when expected. He is polite and worked quickly and efficiently on the annual cleaning. He didn’t have my filters on his truck but came up with a solution to have them brought out to me on Monday.”
Gas Furnace Maintenance in Eagle, ID 83616
“Clinton was friendly and did an excellent job.”
Gas Furnace Installation in Meridian, ID 83646
“Theron and Travis came yesterday and installed our new heater, air conditioner and water heater! They couldn’t have been better! They were courteous, efficient, and professional. We were impressed with their knowledge and we appreciated how they went over the installation process. We would highly recommend Western Heating and Air!!!
Thanks”
Maintenance in Boise, ID 83712
“Donald Smith WAS WONDERFUL
Professional, diligent, and connected me with duct cleaning service right away
Thank You”
Gas Furnace Maintenance in Cascade, ID 83615
“Nick was very pleasant and professional. He explained in detail what he was doing and recommended a minor addition to the system which I totally agreed with.”
Air Conditioner Repair in Meridian, ID 83646
“Russ was super nice and thoroughly explained the repairs to me. He checked to ensure everything was working right before he left and politely answered all my questions.”
Air Conditioner Repair in Nampa, ID 83686
“Bob was very knowledgeable! Willing to explain the problem and what the options were. I would definitely use Western HVAC again.
Working with Western, we received a next-day appointment, and communication was great.”
Heat Pump Maintenance in Eagle, ID 83616-5446
“Great job. Thank you.”
Air Conditioner Repair in Eagle, ID 83616
“Challenging job. Professional work.”
Air Conditioner Repair in Star, ID 83669
“Ken Tokowitz was knowledgeable and professional. He explained the issue to us clearly and fixed the issue with our air conditioning.”
Air Conditioner Repair in Boise, ID 83713
“Fast, very efficient.”
Water Heater Replacement in Boise, ID 83703
“When I discovered that my hot water heater went out, I called WH&A around 10am and I had a new, fully operational water heater by 4:00pm, including a hot water circulation pump. Chris C was excellent about keeping me informed and updated on the process and Donald Smith was an excellent technician to get it all in place and quickly. Amazing customer service in this day and age! Second professional experience with WH&A and if needed they will definitely be my 3rd hands down.”
Air Conditioner Maintenance in Meridian, ID 83646
“Russ did a great job checking out our cooling system and I feel confident that our system is being well maintained.
Thank you Russ”
Air Conditioner Repair in Boise, ID 83706
“Amazing service. Very speedy and professional. Also amazed same day service. I am cool again!”
Air Conditioner Repair in Boise, ID 83709
“Tracy was very knowledgeable and professional. He explained all his actions and provided a detailed explanation on his diagnostics and repair.”
Heat Pump Maintenance in Emmett, ID 83670
“We are Platinum Blue Ribbon clients and recently scheduled our annual heat pump/water heater flush/smoke detector battery check. Everyone at Western Heating is so helpful and friendly from the appointment schedulers to the service technicians. We met Michael a year ago when we had some issues with how our tankless water heater was installed by our home builder. Michael knew exactly what needed to be done and recommended having the annual flush to extend the life of our unit. Because of our positive experience last year, we called in a month early so that we could request Michael to perform this year's preventative service maintenance. He shows up on time, listens carefully as we describe what we feel we need to have done, and also offers suggestions of other things we may want to consider in the future.”
Air Conditioner Maintenance in Eagle, ID 83616
“Chris was excellent and friendly. Very knowledgeable.”
Air Conditioner Maintenance in Meridian, ID 83646
“Very nice young man who did an excellent job.”
Air Conditioner Maintenance in Meridian, ID 83642
“Kadon got here right around 8am (thank you so much) he went right to work and got the maintenance done in a timely manner. I really appreciated his willingness to answer all my questions. Good man”
Gas Furnace Maintenance in Caldwell, ID 83605
“Good Job!”
Air Conditioner Maintenance in Boise, ID 83703
“Great service!”
Air Conditioner Maintenance in Eagle, ID 83616
“John quietly went about his tasks in a very professional and cordial manner.”
Air Conditioner Repair in Meridian, ID 83646
“The team at Western has been amazing! We have a three-zone system that's 13 years old. Michael came out first and diagnosed a number of the problems we were having with the dampers (we weren't getting any airflow to the second floor). Ken and Clayton followed up with the installation of the replacement dampers. They even did some additional maintenance on the water heater. They were very helpful and explained everything in clear detail. The kind of service I received is what makes me stay with Western. My 13-year-old system is performing better than ever. Thanks, Michael, Ken, and Clayton.”
Air Conditioner Repair in Boise, ID 83702
“Wonderful and prompt service. Technician explained issues very well. Clean and precise.”
Air Conditioner Maintenance in Boise, ID 83716
“Donald was Awesome very knowledgeable and friendly! Always a good experience with Western H &A”
Air Duct Replacement in Eagle, ID 83616
“I called Western on Monday morning and requested Dustin to return and replace the duct fan motor that was previously recommended to be replaced. Western scheduled Dustin for the work on Tuesday afternoon. Dustin called to say was about 30 minutes away at 12:30. Dustin arrived on time and proceeded with the fan motor replacement. The work was completed in a professional manner and Dustin explained what he did. Western and Dustin exceeded all expectations a second time. Many thanks.”
Air Conditioner Maintenance in Meridian, ID 83642
“Kaden was very polite and completed the service in a timely manner. Thank you!”
Air Conditioner Maintenance in Boise, ID 83712
“Charity serviced our air conditioner for annual maintenance. She called us in advance to let us know that she would be at our house in 20 minutes, which she was. Charity is very efficient, professional, knowledgeable, and personable. We really appreciated her thoroughness.”
Air Conditioner Maintenance in Boise, ID 83714
“Trey did a great job servicing my AC, furnace, and hot water heater. He was professional, efficient, and communicative.”
Air Conditioner Repair in Boise, ID 83703
“Great service!”
Air Conditioner Maintenance in Boise, ID 83704
“We are on the maintenance program and Taylor was out to service the AC. He was thorough, prompt, and very pleasant to deal with. We have always had great service from everyone at Western. Thanks for hiring good people and having standards for them to uphold!”
Ductless Mini-Split Installation in McCall, ID 83607
“Did an outstanding job. Even took time to be sure all was good with the system.”
Air Conditioner Repair in Boise, ID 83714
“Ken was not only helpful in identifying and fixing the problem with our AC, he walked us through what was going on, what the options were as well as other issues he found that could cause problems in the future. He showed that he cared about our best interests in everything he did. A trustworthy and friendly guy that was great to work with!”
Air Conditioner Repair in Boise, ID 83706
“Doug is a true professional and works hard to diagnose problems. He explains everything he is doing. He also has a very nice demeanor.”
Air Conditioner Repair in Meridian, ID 83642
“Tracy got right to work he cleared the drain line and the condensation is no longer draining into the garage.”
Gas Furnace Maintenance in Boise, ID 83712
“Dustin was very friendly and provided me with great information about my current setup and general maintenance. I appreciated how prompt he was and answered all my questions. Thanks Dustin!”
Air Conditioner Maintenance in Star, ID 83669
“Chris explained the condition of the AC unit and recommended service. Pleasant. Accommodating. Tidy. All went well. Efficient service.”
Air Conditioner Repair in Boise, ID 83703
“Very nice to work with. Especially Charity.”
Air Conditioner Maintenance in Meridian, ID 83642
“Very happy with the service. Tracy fixed the AC in a timely manner and was very professional and polite.
We weren't scheduled until a Friday, but they were able to get us rescheduled a couple days earlier, which was helpful and amazing considering it was going to be in 100s and our house was around 85 inside, so I was very thankful for that.
Overall, I am very happy with this company”
Air Conditioner Repair in Meridian, ID 83642
“Russ was great. Friendly, informative, and quick.”
Air Conditioner Repair in Boise, ID 83709
“6 out of 5 stars for Louis and Western.
Courteous, respectful, friendly, knowledgeable, and efficient.
Thank you for the excellent service and for hiring a Veteran!”
Air Conditioner Maintenance in Nampa, ID 83686
“Great service and Johnny was very knowledgeable, efficient, and courteous. Great personality and service. He understood that I needed to work from home and he followed instructions and completed the service. Professional above and beyond. Western Heating & Air is great! Can't imagine using anyone else.”
Air Conditioner Maintenance in Star, ID 83669
“Cris A arrived on time to conduct a routine maintenance on my Air Conditioning system.
He was friendly & professional and a thorough technician. He performed the service in good time, had a filter delivered (which saved me a trip to the store) and, explained the purpose of having a surge protector installed in the system for poss future power outages in the area. I took him up on the offer & had it installed.”
Air Conditioner Repair in Meridian, ID 83642
“Russ was incredibly fast, friendly, and polite! I appreciated him showing me what was wrong with the unit, and answering all my questions. He has it fixed in less than half an hour!
I also appreciate Western HVAC for using text to let me know when he's on the way.”
Air Conditioner Maintenance in Boise, ID 83709
“Very courteous!”
Air Conditioner Repair in Meridian, ID 83646
“Michael was pleasant to visit with. He advised me what happened to the system, recommended options, etc., and had my unit fixed within an hour. Thank you for such wonderful service.”
Air Conditioner Repair in Eagle, ID 83616
“Ken did a great job of communicating to me the issues and explaining my options. Got my ac working again and gave me good pointers to keep it running more smoothly. Also gave me a bid on replacing water heater. Good service.”
Air Conditioner Maintenance in Caldwell, ID 83607
“Johnny was extremely polite and professional.”
Air Conditioner Maintenance in Boise, ID 83340
“Clayton was prompt, personable and professional as he preformed a Blue Ribbon Service on our AC and furnace. He cleaned out the debris that had collected in our AC from the surrounding tress and showed us before and after pictures which were very helpful in seeing the scope of his cleaning and attention to detail. Much appreciated! Clayton is a good guy!”
Air Conditioner Repair in Boise, ID 83705
“Fast professional service as always. Thank you again for your honesty & speedy repair!”
Air Conditioner Maintenance in Garden City, ID 83714
“Trey is very knowledgeable, friendly, and polite. Explained what he was doing and why. Thanks for the great service!”
Air Conditioner Maintenance in Boise, ID 83702
“Clayton did a thorough job, made sure to answer any questions I had, was very gracious and engaging!”
Air Conditioner Maintenance in Meridian, ID 83642
“Took care of us, was excellent. Evelyn helped us with our garage door.”
Air Conditioner Maintenance in Boise, ID 83716
“Clayton was was friendly, respectful and informative. I believe he went above and beyond when doing the maintenance on our units. I was very impressed.”
AC and Furnace Maintenance in Boise, ID 83702
“Excellent and professional.”
Evaporative Cooler Repair in Boise, ID 83702
“Our evaporative cooler has required a number of service calls this year. Lloyd has been outstanding in terms of his work on the equipment, but especially in his persistence in working with the manufacturer's support department to our unit fixed once and for all. His positive attitude and professional approach to our situation is very much appreciated. The whole Western Heating and Air team has been great, but Lloyd is exceptional.”
Air Conditioner Repair in Nampa, ID 83651
“Joseph arrived timely to diagnose the A/C problem. He performed a leak test which revealed a major leak and need for a replacement coil. Joseph was very knowledgeable and informative.”
Air Conditioner Repair in Eagle, ID 83616
“Western's officer staff was very professional and they went out of their way to get us the earliest service date (same day). Dustin diagnosed the issue, gave us the solution, and price. We were very happy with the entire experience. Western will be our first call for any A/C or heating issues.”
Gas Furnace Maintenance in Boise, ID 83709
“Got things done quickly and efficiently.”
Air Conditioner Installation in Eagle, ID 83616
“Both David and Brody were Courteous, eager, knowledgeable, and got the job done right the first time!”
Air Conditioner Maintenance in Mountain Home, ID 83647
“Tristin Coulter was a pleasure to work with, the job was completed in a timely manner and professionally. I will continue to use Western.”
Air Conditioner Maintenance in Eagle, ID 83616
“Very happy with the service!”
Air Conditioner Maintenance in Boise, ID 83709
“Very friendly service”
Air Conditioner Repair in Boise, ID 83703
“Ken was kind, knowledgeable, engaging, and thorough. He seems to truly care about the quality of his work and how it impacts people.”
Air Conditioner Maintenance in Eagle, ID 83616
“Tristin was great! He knew what he was doing and very friendly”
Air Conditioner Maintenance in Star, ID 83669
“Cris was extremely helpful during his visit to maintain my a/c. I woodwork and had a full filter (since Feb!) and even with dust collection, the fine stuff is messing with my furnace fan. He also showed me some potential issues with my a/c switch. He took the time to show me the issues rather than just tell me. It makes a difference. We talked through options for both and I was able to make an informed decision on how to move forward. I love the maintenance plans available so my system last long and saves energy. Going for Gold!! (from platinum) to get my system the care it needs. Thanks Cris for your guidance and care in explaining Western’s services!!”
Air Conditioner Maintenance in Boise, ID 83702
“She explained everything very well.”
Air Conditioner Repair in Meridian, ID 83642
“Called at 8 am in the morning with an AC issue. They were there the same day, excellent job done!”
Air Conditioner Maintenance in Boise, ID 83713
“Russ was very knowledgeable and professional. He did a great job for us. Western has always been there when we have needed them. Thank you!”
Air Conditioner Repair in Caldwell, ID 83607
“I have used Western HVAC before and have been very pleased. I called and had someone do a repair on my parents’ AC. Great service.”
Air Duct Maintenance in Boise, ID 83703
“Scott was exceptionally nice explained all the work he was doing and was a pleasure to have in My Home!”
Air Conditioner Maintenance in Boise, ID 83706
“Clayton was very friendly. He listened to my concerns and corrected all of the issues that I had described as well as completing the yearly maintenance of my air conditioning unit. He even fixed the rattle on the furnace that has been present for years. Excellent job!”
Air Conditioner Repair in Boise, ID 83709-6209
“Great job. He took care of the problem quickly and efficiently.”
Air Conditioner Maintenance in Boise, ID 83703-2912
“From our initial call to schedule a AC checkup through the completed service call, it was an A+ experience. Professional and friendly. The technician, Charity, was amazing. She took the time to investigate our issues to solve them. She was friendly and thorough! We purchased an annual plan after seeing the quality of the company and Charity.”
Air Conditioner Maintenance in Meridian, ID 83642
“Arrived after the original scheduled time frame, however, the front office called and informed that due to extra maintenance at other customers, Trey was running late. Not a problem, service was performed on the day appointed. Trey was courteous, professional, and instructive.”
Heat Pump Replacement in Boise, ID 83622
“Nick & Dustin replaced an existing Heat Pump with a new Carrier. They were very professional. They did an excellent job. The installation was scheduled about 2 weeks from the sale, performed by Nick. Nick covered options available and I accepted one of those options. Very satisfied with both the sale and the installation.”
Air Conditioner Maintenance in Garden City, ID 83714
“I have an Infinity System and Dustin is the ABSOLUTE BEST TECHNICIAN I have ever had.
He knows the system inside and out. Has helped me with questions that I have had. I have complete trust in what he suggests that needs to be performed at my service appointments ‼️
Thank You, Dustin…”
Air Conditioner Maintenance in Boise, ID 83714
“Ken was awesome!! Incredibly informative, professional, and addressed all our issues. Very happy with the service and will request him in the future. Thank you!”
Water Heater Repair in Eagle, ID 83616
“Donald took care of us and the water heater is back online!”
Ductless Mini-Split Installation in Meridian, ID 83646
“Dustin V installed our Mini Split AC unit for our media room. They were on time and very professional. The surfaces in the work area were covered & cleaned up when complete. He was very good at explaining how to use the remote and any questions I had. We are very happy with the service and equipment.”
Air Conditioner Replacement in Boise, ID 83704
“Exceptional! Over and above from start to finish. Very impressive…… professional and kind.”
Air Conditioner Maintenance in Boise, ID 83702
“Clayton is the best!”
Air Conditioner Maintenance in Meridian, ID 83642
“Outstanding service. He explained each step of what he was doing in a very understandable manner. He's my guy!”
Air Conditioner Installation in Boise, ID 83704
“Awesome service. Fixed the issue quickly and he was very professional. If I had a business I would be proud to have someone like Michael on my team!”
Air Conditioner Maintenance in Boise, ID 83716
“Charity was on time, friendly and efficient!”
Air Conditioner Replacement in Boise, ID 83709
“Fantastic service again from W.H. Excellent installation, review and information share. Everyone from the front office to the last goodbye was excellent and professional. I can't suggest with greater confidence Western Heating and Air. If the need arises again for their services, we will not hesitate to ask for their help again. You should too.”
Air Conditioner Repair in Boise, ID 83704
“Knowledgeable and more importantly honest. And, they changed a fair price. Would highly recommend them. If you don’t use Western Heating & Air you’re not getting the best!”
Air Conditioner Replacement in Boise, ID 83706
“As a Project Manager, Jason Guinn met with me to discuss the installation of a new air conditioner and furnace and spent several hours answering all my questions and showing me purchase and financing options. He is extremely professional, knowledgeable, courteous, and I will highly recommend him to anyone needing these services. Both Dustin Valdez and Brennan Braun were installers of my new Carrier air conditioner and furnace on August 1st, and performed excellent work with awesome professional service and courtesy!! I absolutely highly recommend them to anyone needing these services, and any other services by Western Heating. They are all the best!!”
Air Conditioner Repair in Meridian, ID 83646
“So impressed with the courtesy, professionalism and punctuality of the service person who came to our aid in the middle of the heat. Called the night before and they were there the next morning and able to repair our air conditioner on the spot. Over the years, we have always been extremely happy with Western's service and we weren't disappointed when we knew they were extremely busy this time.”
Air Conditioner Maintenance in Boise, ID 83716
“Dustin was on time, efficient, and informative all the way through the visit. Excellent communication skills.
Many thanks.”
Air Conditioner Maintenance in Nampa, ID 83686
“To start with, Kevin was prompt and very polite upon arrival. He was considerate and careful about cleanliness upon entering my home each time during the duration of the servicing. He was extremely professional and took the time to answer all of my questions, making sure to explain things in a way that I could understand. I had inquired about additional systems (air purification/ humidifier)at the beginning of our visit and he was intentional at the end of the service to go through those quotes with me so I had all of the information necessary to make a decision. He was a genuinely nice person that I had the pleasure of working with and in this day and age where the craft of customer service has been lost, it is a refreshing delight to come across a worker like Kevin. Thank you!”
Air Conditioner Maintenance in Boise, ID 83714
“Clayton did a great job in explaining what the service entailed. He was on time and professional and answered all my questions. He was able to give me an estimate for a duct cleaning and explained to me what that would entail and that I may need it as he checked the vents. I also signed up for service for the next year and he explained the different levels that are offered by Western. Each person that has come out to service my heater or air conditioner has been great. Clayton did a great job.”
Heat Pump Repair in Boise, ID 83705
“Charity did the work for me and got it fixed in no time. Very friendly”
Air Conditioner Maintenance in Meridian, ID 83646
“Russ was on time, professional, knowledgeable, and thorough. He got our AC fixed and cooled our house back down within two hours. I’d always go with Western for HVAC service.”
Air Conditioner Repair in Eagle, ID 83616
“Ken got our AC running in no time. We were suffering in the heat and are so grateful Western showed up same day to fix our unit. 10/10”
Geothermal Heat Pump Repair in Eagle, ID 83616
“We have a Water Furnace and know this equipment is not widely understood and therefore often difficult to recognize what is wrong. Western has always taken good care of us.
Doug Harmen recognized what was wrong, knew which part had to be ordered, and was able to repair it. We were without air conditioning for only two days.”
Air Conditioner Maintenance in Boise, ID 83704
“Michael was very friendly and efficient. Not only was he able to repair the AC But he showed me his process and let me know where things were located. It was a great visit. Thank you so much.”
Air Conditioner Repair in Boise, ID 83616-6671
“Great service by Ken. Would recommend him again in a heartbeat.”
Air Conditioner Repair in Boise, ID 83709
“The technician was very knowledgeable. Fixed our ac unit very fast. Was very courteous and professional. I will recommend him to friends and family.”
Water Heater Replacement in Boise, ID 83709
“The staff of Western Heating and Air is very professional and courteous.
Chris provided us with a quick quote via phone and scheduled the service date on the next day.
Trey did a wonderful job installing the new water heater for us.
We highly recommend Western Heating and Air for similar tasks in the future.”
Furnace Air Conditioner and Hot Water Heater Replacement in Boise, ID 83703
“John Steege and his coworker were on time, professional. They removed and installed Furnace, air conditioner and hot water heater. John went the extra mile to correct the existing sharp metal edges left under the furnace base, and they were removed. He wanted to ensure human and fur babies' paws couldn't be injured. They cleaned up everything and explained how everything worked, and what to do if I had questions. They even put up with the occasional trip from the family dog to go out to potty and held the door for him to come back into the house. Thanks guys”
Air Conditioner Repair in Star, ID 83669
“Very professional and friendly. Worked for hours to identify problem and replace faulty part. Explained what had happened. We were quute pleased to have relief from the heat.”
Ductless Mini-Split Maintenance in Boise, ID 83712
“Charity was great. It took a bit longer than she expected but she went through everything, ordered and received a few required parts, and left us in good shape. She was very professional and courteous.”
Air Conditioner Maintenance in Meridian, ID 83646
“Russ has provided maintenance services on several occasions over the years and we are completely satisfied with his knowledge, competence, professionalism and integrity. You are fortunate to have such an excellent employee.”
Air Conditioner Repair in Boise, ID 83709
“Zack is amazing. He has come twice to my office this summer to fix the AC and has saved us both times. He is great at explaining the problem and offering options for repair. Thank you Wester, and Zack”
Ductless Mini-Split Repair in Boise, ID 83793
“Dustin was knowledgeable, thorough, informative and very helpful. If we need further help we will request him.”
Air Conditioner Maintenance in Boise, ID 83714
“Dustin F. was courteous and knowledgeable in replacing the capacitor in AC unit.
He was quick and friendly as all your technicians have been in the past.
We been a Western customer for over 30 years and have always had a positive result.
Thank you Dustin F. :]”
Air Conditioner Repair in Eagle, ID 83616
“Zach came out this AM to look at an AC unit installed by Western Heating and Air four years ago. He quickly diagnosed the issue (bad capacitor) and fixed it. He heard some other faint noises and realized the front grill was not sufficiently tightened. He showed me the bad part and let me keep it. He had a great attitude and stayed until the unit was running to his standards. I appreciated the quick work and thank him for his excellence and coming out on a Sunday….”
Air Conditioner Maintenance in Meridian, ID 83646
“Russ was great”
Air Conditioner Repair in Caldwell, ID 83644-5260
“Kevin was very knowledgeable in the different aspects of how HVAC works and gave a lot of good ideas for me to think about when I go to replace my entire system soon with Western. Never once mentioned anything that would pressure me into having to buy a new system immediately. No pressure at all. Thanks for the great experience with a Heating and Cooling company.”
Air Conditioner Maintenance in Cascade, ID 83616
“Our A/C unit hadn't been serviced in many years and seemed to be cooling a little weak (iced up once on a hot day). So, we scheduled service as soon as we could (we're up in Donnelly). Turns out, Western has a technician living in the area, which was perfect and saved us the added trip charge to bring someone up from Boise.
Nick was right on time. He was very thorough and shared a lot of great information that will help us be aware and avoid issues in the future. Though the A/C was working ok per his measurements, he noticed an oddity about a spec on my particular unit that led him to dig a little deeper. He found that our old Carrier unit had been underfilled by 1lb of coolant from the factory, so he topped it off and our 15yr old system is cooling better than ever. Can't imagine a better service experience, and Nick was super friendly and helpful. I opted for the full yearly service, so he'll be back in the fall to check on the furnace.
I highly recommend Western, and in particular Nick. If you are up in Valley County and need any HVAC help I wouldn't go with anyone else.”
Air Conditioner Maintenance in Boise, ID 83709
“We have our HVAC serviced in the spring and fall. Your technicians are always friendly, prompt, courteous and knowledgeable. Because of your technicians our unit will be worry free for years.”
Air Conditioner Repair in Boise, ID 83713
“In the peak of summer, with what appeared to be a nonfunctioning AC (recently serviced 6/21/23), Western Heating & AC was quick to schedule us a service call for the same day.
Kadon quickly diagnosed the problem, had the part in his truck and within a few minutes we were back to experiencing much cooler temperatures inside the house.
Thanks for the quick response.”
Air Conditioner Replacement in Meridian, ID 83646
“Ken did a wonderful job and gave us pointers! Thank You!😃”
Air Conditioner Maintenance in Boise, ID 83702
“Fast and efficient. Keeps my HVAC running great!”
Air Conditioner Repair in Star, ID 83669
“Great service and very friendly. We will be lifelong customers”
Air Conditioner Repair in Meridian, ID 83646
“Cris came out 2 days earlier than the scheduled appt. I asked that my appointment be marked urgent due to having 2 family members that suffer from spinal cord injuries which can make it hard for them to regulate their body temperature. Thanks to Cris's rapid response, that worry was eliminated expeditiously!!! Not to mention his kind attitude and diligent work solved our a/c problem. Thanks Cris and Western Heating & Air!!!!”
Air Conditioner Maintenance in Star, ID 83669
“Job well done by a courteous and professional Technician 👏”
Air Conditioner Maintenance in Boise, ID 83716
“Doug has been to our home many times and as always is prompt, courteous, friendly, and efficient. He thoroughly tried to solve our issue and went the extra mile.”
Air Conditioner Maintenance in Eagle, ID 83616
“Our technician Russ was the model for a courteous and efficient HVAC service tech. He was prompt, diagnosed our problem with ease and made suggestions on how and when to seek service for our system in the future. Mostly, Russ was very pleasant, friendly and in general should be considered an asset to the company.”
Air Conditioner Repair in Boise, ID 83709
“After experiencing three days without a/c during a Boise heatwave, it was a true relief to see Tracy drive up!! Better than seeing the Amazon truck stop in front of your house;)
Tracy was courteous and patient, answering all of my questions and explaining things so I could understand. I highly recommend this technician and would be happy to have him return in the future, but hopefully not in the too near future!”
Air Conditioner Repair in Nampa, ID 83651
“Kevin is a superb HVAC technician.
Punctual, polite, thorough and knowledgeable regarding his trade.
Cannot thank him enough for solving my A/C issues.”
Furnace, AC, Water Heater Maintenance in Emmett, ID 83617
“Ken was clear, congenial, efficient, and obviously had the customer's best interest at heart.”
Air Conditioner Maintenance in Boise, ID 83709
“Russ always provided us with friendly quality service.”
Air Conditioner Maintenance in Boise, ID 83712
“Great tech, good service. Quick and efficient”
Air Conditioner Repair in Boise, ID 83704
“We’ve been in our home for just over a year now with no issues. The past Sunday our AC stopped working. By 3 am it was 77 degrees inside and climbing. To say I was upset is an understatement. I was on day two of little to no sleep, and already stressed out to the max.
Can I just say how much I love Western Heating and Air for having an online booking option? I was able to schedule a service at 4:30 am for the *next day*! That’s practically unheard of during the summer. Russ was a hero when he came to the door. He was able to identify the issue, and house the cooling in 30 minutes! He did a fantastic job! I’m thankful for his recommendations on replacing our unit as well since it’s the original. We definitely don’t want to have this happen again.
I’m so grateful to Western Heating and Air, and Russ, for saving the day! Thank you for your help. You made this stressful summer more bearable.”
Water Heater Replacement in Eagle, ID 83616
“Dustin and Brennan did an excellent job putting in our two new 75-gallon water heaters. They are very professional and hard workers. They are an asset to your company. Very polite and efficient—left the site neat and clean. Thank You Guys!!”
Air Conditioner Maintenance in Garden City, ID 83714
“We had a nice experience with Trey today. He was very friendly and knowledgeable. Gave us lots of helpful tips about our system. Hope to see him next winter for our heating service.”
Air Conditioner Maintenance in Boise, ID 83709
“Russ is the BEST!”
Air Conditioner Repair in Eagle, ID 83616
“We had a dire situation where our A/C went out at the start of a very hot number of days in the Treasure Valley. Dustin was a member of a team of professionals at Western Heating and Air that spent the significant time needed to diagnose the problem and devise a solution. Our system was quite complex requiring multiple part replacements. Dustin, in particular, was professional and friendly. He took the time to explain each of the stages required to get our system up and running. Dustin exhibited a very high regard for great customer service!”
Air Conditioner Repair in Boise, ID 83706
“Russ was great to work with. Prompt arrival, discussed the AC issue with me, and told me what he'd do to check it out and make repairs as needed.
After reviewing the unit he explained what he was doing, the status of the unit, and what he was going to do.
I appreciate that he felt the unit was still in good shape and all levels were where they needed to be. Said we could replace the motor if the problem recurs and did not try to sell me on replacing the AC.
I'd give Russ an A+ on service.”
Heat Pump Repair in Eagle, ID 83616
“Lloyd is the absolute best you have. He has always gone the extra mile with his service.”
Air Conditioner Maintenance in Boise, ID 83703
“Chris was timely, very polite, had excellent explanations and a good sense of humor. Thank you so much!”
Air Conditioner Maintenance in Boise, ID 83716
“Super friendly, highly competent”
Air Conditioner Maintenance in Meridian, ID 83646
“Mike performed a second opinion check for me as I had previously had another company perform a maintenance check for me 2 months ago. I was NOT happy with the other company. I felt they didn’t do a thorough check on either the furnace or the HVAC. Also, they immediately wanted to charge me for a whole new HVAC system! Mike told me the truth, the other company did not. He did what was required, topped off the refrigerant and then I scheduled a leak check to be scheduled for the following week. Ken came out and performed the leak check. Everything seemed fine. Both gentlemen were professional, knowledgeable, and truthful!!!! Western Heating and Air now will be receiving my business and I have already recommended them to family and friends! Thank you so very much! I am so grateful!”
Air Conditioner Repair in Meridian, ID 83742
“Promptly scheduled an appointment!! Tristin was helpful & explained the cost & repair needed.”
Air Conditioner Maintenance in Caldwell, ID 83660
“Joseph V was my technician and this is the 2nd time he has been to my home to service my HVAC. He is very knowledgeable, thorough, and communicative. He let me know at all times what he was doing, why and if I had any questions. He is very personable and just an all-around outstanding young man.”
Air Conditioner Maintenance in Boise, ID 83706
“Ken did a thorough job on my air conditioner. He even fixed a rattle that I didn't notice. Thanks”
Gas Furnace Maintenance in Meridian, ID 83646
“Satisfied. Would recommend.”
Heat Pump Repair in Boise, ID 83714
“Buy the service plan. Problems are addressed within 24 hour regardless of the issue. The plan more than pays for itself.”
Heat Pump Repair in Boise, ID 83714
“Lloyd did a great job on troubleshooting the issue with our heat pump. He was very good with explanations on the potential issues responsible for the error code and why the unit was not operating. While he was able to get the system functioning, he has counseled me about additional repairs necessary to restore full operational status.
Western was very responsive to me when I reported the issue. They provided advance notification of the time frame the technicians were scheduled to arrive and kept the commitments they established.
I am very appreciative of the overall approach Western takes in managing service to their customers. Mia did a great job in fielding my call and Dustin H. showed up for the initial troubleshooting, staying until midnight, and talked me through the handoff to the next tech (Lloyd H). Nicely done!!”
Gas Furnace Replacement in Boise, ID 83716
“Replacing the Furnace unit and AC seemed to go smoothly. Unit is up and running. Faster than I expected.”
Air Conditioner Repair in Eagle, ID 83616
“Cris came out and quickly assessed our A/C problem. He was very kind and thorough. He got our problem fixed right away and even offered some additional fixes that would make things even better. This was by far our best experience with a service company/contractor since buying our home 5 years ago. We highly recommend.”
Air Conditioner Replacement in Meridian, ID 83646
“Fast, friendly, reliable and honest. Replacing both the heater and air conditioner on a house that is 18 years old. Looking forward to a new H&A to get us through another 18 years. Thanks to all at WH&A.”
Air Conditioner Repair in Caldwell, ID 83605
“Good Job”
Water Heater Installation in Boise, ID 83716
“Great customer service and expediency!”
Air Conditioner Maintenance in Boise, ID 83709
“Great as usual.”
Air Conditioner Maintenance in Meridian, ID 83643
“Great service like always. Let me know what he was doing every step of the way. I have enjoyed the service for 23 years now. Thank you so much.”
Air Conditioner Maintenance in Boise, ID 83714
“Trey was great.
Helpful, informative, and a great attitude.
He understands customer service.”
Air Conditioner Maintenance in Boise, ID 83702
“Ken was on time, professional and friendly. He did a great job!”
Air Conditioner Repair in Boise, ID 83714
“Chris was personable and very knowledgeable. He found the root of the problem and fixed it. We were very pleased with the service he gave us.”
Heat Pump Repair in Boise, ID 83704
“Ken did a great job and we got along well. He explained everything to me and was really helpful. Thanks so much.”
Air Conditioner Maintenance in Boise, ID 83702
“Charity was very courteous and friendly. She did a great job!”
Air Conditioner Maintenance in Star, ID 83669
“Very professional and good 👍”
Ductless Mini-Split Repair in Boise, ID 83714
“Loyd worked very hard to solve the problem, however, we had the same error message the following day. Loyd was very easy to work with.”
Air Conditioner Repair in Garden City, ID 93714
“Ken was wonderful. In addition to being friendly from the beginning, he was knowledgeable, informative, and efficient. He got my system back up and running quickly and I am so grateful! Thanks Ken!”
Indoor Air Quality Installation in Star, ID 83669
“You need to add Cris Arras to your list of choices on the "Leave a Review on Our Site" page. He has been maintaining our new heat pump since it was installed in May 2022 and today he installed a "Phenomenal Aire" unit in our system. He also found a wiring boo-boo, probably left over from the heat pump installation, that had caused some wires to arc and melted the housing around them. He showed us the parts (they were fried – scary!) and corrected the problem.
He's a good guy and he knows what he's doing. Give him an "attaboy" from us – and maybe a nice big fat raise. He's a keeper. ❤️
This is only Day One with our new air purifier – the test will be if we can sleep better at night. I've been having to sleep with my head propped up to avoid waking up with my nose welded shut from whatever irritants are in the air. Looking forward to a restful night's sleep! Also, the sour odor that started a couple of weeks ago is already gone. I think that odor (like old damp laundry) began when the heat pump fan stopped running for no apparent reason a couple of weeks ago – and THAT may have been when those wires arced, come to think of it. When I discovered the fan had stopped running, I turned it back on and it kept running until now, but the "sour" smell persisted until Cris installed the "Phenomenal Aire" device today. Not a cheap date, but if it works, as it appears to be doing, totally worth it.”
Air Conditioner Maintenance in Boise, ID 83709
“Was very pleased with the service. I recommend this company and plan to use them again.”
Gas Furnace Maintenance in Eagle, ID 83616-4779
“Dustin was very professional, friendly, and courteous. He spent about one and one-half hours performing the maintenance check. He answered my questions and gave me some good operating tips. A great young guy who knows the business. Thank you, Dustin.”
Air Conditioner Maintenance in Nampa, ID 83686
“A very well informed technician.”
Air Conditioner Repair in Boise, ID 83709
“Ken was great! He was very friendly and professional. He did a wonderful job explaining the problem with my AC. Got the repair completed and was very patient with answering a lot of questions. Ken was a pleasure to work with!”
Water Heater Replacement in Boise, ID 83709
“I like how both are very knowledgeable upon their jobs. Thanks for installing the new water heater.”
Air Conditioner Maintenance in Boise, ID 83709
“Russ is awesome! He’s friendly, explains what he’s doing and we trust him. Keep up the great work!”
Air Conditioner Maintenance in Garden City, ID 83714-9478
“Check-up was very thorough. The A/C system installed by Western is working perfectly.”
Air Conditioner Maintenance in Boise, ID 83709-2040
“Ken was awesome. Recognizes that age of a unit doesn't mean it is failed or failing (unlike last year's technician). Great communicator. Super good experience.”
Water Heater Repair in Meridian, ID 83646
“Ken was one of the best guys to help us. He was very knowledgeable, polite, and fun. Not many people can say that they enjoyed having a repairman in their home. He got the work done with a very positive attitude. We trusted him.”
Air Conditioner Maintenance in Eagle, ID 83616
“Dustin is very conscientious about the work he does and is a delight to work around. You can tell that he has been well-trained and loves what he does. I requested Dustin to do the maintenance on our HVAC system because we have had him at our home in the past and saw what type of work he does. If you have issues, he will explain them to you in a way that you fully understand the problem. I highly recommend Dustin for any of your HVAC system concerns.”
Air Conditioner Maintenance in Meridian, ID 83646
“Kevin Newton called ahead and showed up within the allotted block of time. Was professional, thorough and explained everything in terms I could understand. He recommended some additional work to replace a capacitor that was out of range which we did. This is a 19-year-old AC unit so we know it needs to be replaced soon. The only thing I might suggest is maybe going a little lighter on the worst-case scenario when recommending additional work. I appreciate being alerted to the condition of the unit and why additional work is recommended. All in all a good service experience.”
Gas Furnace Installation in Boise, ID 83703
“Dustin (sorry don’t know the last name) and Brennan were great. Dustin is so meticulous and the final product was great. It took longer than expected because I have an Amana air conditioner but they finally figured it out.
I’m thrilled with their quality of work. It is nice to know that someone still takes pride in their work. They definitely met my expectations.
Bob”
Heat Pump Maintenance in Boise, ID 83703
“Dustin is an excellent technician. He knows our system and is a pleasure to work with. He's personable, courteous, and honest. He has earned our trust.”
Air Conditioner Repair in Star, ID 83669
“I have had excellent service from Western, both under the maintenance agreement and this repair. I'm disappointed that the Carrier A/C unit failed in less than a year. While the failed components were under warranty, the labor was just outside the one-year warranty and cost $2,800 dollars to return the system to operation. This works out to $350/hour. I have no reference for comparison but that is a "hefty" price to pay for one year of operation on a brand new unit.”
Air Conditioner Maintenance in Boise, ID 83714-5540
“Trey was very personable and efficient. He thoroughly checked our HVAC system and cleaned the outside cooling unit. He also installed a "smart" thermostat which we like not just because of better efficiency but it's also very easy to read and use. We would definitely use him again as our service technician.”
Air Conditioner Maintenance in Boise, ID 83705
“Clayton and assistant provided very good service”
Air Conditioner Maintenance in Boise, ID 83709
“Robert was on time. Professional, Prepared, competent, thorough and knowledgeable. He can take care of my furnace /air conditioner any time!”
Air Conditioner Maintenance in Boise, ID 83714
“Trey was timely, knowledgeable, and pleasant. He explained his process beforehand and then clearly explained his findings afterwards.”
Air Conditioner Maintenance in Boise, ID 83716
“Top notch service and very knowledgeable about our HVAC units. Ken was helpful and answered all my questions about the A/C unit. Thanks.”
Gas Furnace Repair in Nampa, ID 83686
“Excellent work. Stayed till the new part arrived.”
Air Conditioner Maintenance in Boise, ID 83709
“Great routine service call with Johnny Castro. Very happy with service.”
Air Conditioner Maintenance in Caldwell, ID 83605
“Trey did a great job!”
Air Duct Maintenance in Meridian, ID 83642
“We had a problem with noise from one return vent. The other return vent covers never got dirty. We had the ducts cleaned 3 times, a new HVAC system installed, and a couple repair calls. No one could figure out the problem. Scott C found it – a huge chunk of insulation was blocking 2 return vents. That's why we had annoying noise from the biggest return and why the other 2 covers never got dirty. Thank you Scott – you're awesome!”
Gas Furnace Replacement in Boise, ID 83703
“Dustin pulled the furnace so I could remediate the walls/ floor. Dustin was timely, informative and fantastic to work with. I hope he can put in my new furnace next Tuesday.”
Filter Replacement and Thermostat Maintenance in Boise, ID 83706
“Assertive, kind and efficient. Knowledge of problem clearly communicated.”
Air Conditioner Maintenance in Boise, ID 83706
“Extremely pleasant individual and knowledgeable. Enjoyed our conversation and the information shared about my AC unit.”
Air Conditioner Maintenance in Nampa, ID 83686
“He came back when we had a freeze and worked great to get our ac up and going and what caused it!”
Air Conditioner Maintenance in Boise, ID 83712
“Doug found the problem, a clogged drain, immediately and fixed it promptly. Within 30 minutes he had left and my leak was fixed!!
Super friendly and professional!!!”
Air Conditioner Repair in Boise, ID 83713
“Michael is extraordinarily conscientous and kind. He explained what he found and everything he attempted in order to resolve the problem and how/why nothing worked. He truly seemed to want to find something other than this "worst case" situation. He explained different options and really clearly explained what each option would accomplish. I cannot speak highly enough of Michael's professionalism, candor and empathy. Stellar customer service! Huge thanks to him for his assistance and expertise.”
Air Conditioner Maintenance in Boise, ID 83706
“As always, Doug is prompt, thorough, and a pleasure to speak with. He answered all my questions and has the system ready for this summer.
Thank you again!
Gary B”
Air Conditioner Maintenance in Garden City, ID 83714
“So friendly and professional. Very informative and explained everything he was doing. Excellent service!”
Air Conditioner Maintenance in Boise, ID 83714
“Trey was great and did a fantastic job on our AC unit. Western has been such a great company to work with. They are always on time, upfront and professional.”
Air Conditioner Repair in Eagle, ID 83616
“Michael did a great job diagnosing and repairing our blower motor.”
Water Heater Maintenance in Nampa, ID 83651
“Very nice and knowledgeable. Friendly. What I loved is he explained everything so I understood. Definitely want him as our regular person.”
Air Conditioner Maintenance in Eagle, ID 83616
“Trey was awesome! He was very prompt and thorough. He explained all our options in great detail. He was a real pleasure to work with!”
Air Conditioner Maintenance in Boise, ID 83714
“John is very knowledgeable and professional. Such a pleasure to deal with such a courteous individual. Thank you for having such a great staff it is appreciated.
Sincerely,
Dawn G”
Air Conditioner Installation in Nampa, ID 83651
“Excellent work, follow-up, and a great HVAC system. Thank you!”
Air Conditioner Repair in Eagle, ID 83616
“Cris did a great job getting our A/C fixed and explaining what was wrong with it.”
Air Conditioner Maintenance in Boise, ID 83709
“The service technician, Johnny C. was friendly knowledgeable, and efficient. We have used Western Heating and Air Conditioning for 16 years and would highly recommend them for HVAC installation and service.”
Air Conditioner Repair in Boise, ID 83704
“Kevin was knowledgeable and personable. He was clear in his explanation of the issues – and put up with my little dog checking him out (he passed the "test" and was immediately adored). I really like that both a text and an email were sent about 10 minutes or so before he arrived, with a picture of him included. It was easy to make the appointment online, which was appreciated!”
Air Conditioner Maintenance in Boise, ID 83705
“As has always been the case, Donald was extremely personable, informative, and very thorough. He went through our system and made certain that everything is in perfect running order and condition. We have been 23+ years with Western Heating & Air, cannot imagine using anyone else for our heating, cooling, and water heating needs. Thank you, Western Heating & Air!”
Maintenance in Boise, ID 83709
“Johnny did a great job for us. Very professional and friendly.”
Air Conditioner Repair in Garden City, ID 83714
“Memorial weekend we had a smart thermostat installed but it was defective Dustin checked quite a few things and we decided that the other thermostat needed to be installed so he did and checked to make sure it was working before he left a big thank you for saving us from the heat 👍👍👍👍👍”
Air Conditioner Maintenance in Boise, ID 83702
“Tristin did a great job!”
Air Conditioner Maintenance in Eagle, ID 83616
“Trey was friendly, professional and efficient.”
Heat Pump Replacement in Boise, ID 83704
“Jarod and his apprentice did a terrific job in replacing our heat pump and air conditioning system. They were knowledgeable, professional, and did a great job of educating us on our new Ecobee monitoring system, which is such an improvement on our former system. They also installed a humidifier for us which was a big improvement in our air and sleeping quality.”
Water Heater Replacement in Boise, ID 83704
“Doug and his apprentice did a great job on our new water heater. Really appreciated their professionalism in answering all our questions and showing us what we need to know for maintenance and troubleshooting.”
Air Conditioner Maintenance in Eagle, ID 83616
“Tristin Coulter serviced our two air units today and did a great job. Every company needs employees like Tristin.”
Air Conditioner Maintenance in Meridian, ID 83646
“The maintenance check serviced by Michael Lotts was A+.
He was thorough, professional and took the time to explain everything he had done during his visit in regard to the A/C.
Thank you, Michael and Western Air and Heating.”
Air Conditioner Maintenance in Boise, ID 83709
“I've had Western heating and Air servicing my appliances for over 10 years. They're always professional and very competent in their duties.”
Air Conditioner Maintenance in Meridian, ID 83642
“DONE A GOOD JOB”
Air Conditioner Maintenance in Boise, ID 83714
“Very knowledgeable and best of all, did not try to sell us on items we didn't need. Professional through and through.”
Air Conditioner Maintenance in Meridian, ID 83642
“Very good”
Gas Furnace Maintenance in Eagle, ID 83617
“Trey is a keeper”
Air Conditioner Repair in Boise, ID 83704
“Both technicians were very friendly, willing to show and explain the situation to me. Answered every question.”
Air Conditioner Maintenance in Boise, ID 83704
“Tracy performed our annual Blue Ribbon service on our 13-year-old air conditioner. He found that the capacitor mfd reading was out of tolerance as well as the condenser fan motor needed replacing. He performed the necessary work very efficiently, keeping me informed about the time and cost involved. Without a doubt, Tracy is a very professional and proficient service technician, and I intend to request him to service our furnace when required in the Fall.”
Gas Furnace Maintenance in Eagle, ID 83616
“Great service, knowledgeable”
Air Conditioner Maintenance in Boise, ID 83714
“Trey did a thorough job. He was very pleasant and explained what he was checking.”
Air Conditioner Repair in Meridian, ID 98230
“I was fit in by the service manager, Titan, during hot times when service demand was high.
Louis arrived and installed a new thermostat for our ac unit. The job was completed and the ac unit can now be controlled remotely.
Big deal for us in this, our ABNB.
The real fun part was the customer service. Titan was a total 10. He was professional, did lots of research and was the first step in the solution.
Louis, our tech, came in to the house, interacted with our young grandchildren and the dogs and made the process fun for us all.
We will be using the company from now on.”
Air Conditioner Maintenance in Eagle, ID 83616
“Tristin was awesome as usual!”
Gas Furnace Installation in Caldwell, ID 83607
“David and Brody did a fine job installing my new furnace and A/C.”
Gas Furnace Maintenance in Eagle, ID 83616
“Doug is friendly, professional, and a genuinely nice guy. He’s very thorough and makes sure that his trainees do a good job and he explains everything that they’re doing to me.”
Air Conditioner Maintenance in Caldwell, ID 83607
“Thorough A/C cleaning and maintenance visit.”
Heat Pump Installation in Nampa, ID 83686
“Scott did an outstanding job from start to finish! He was personable, professional, and worked hard to make sure everything was PERFECT on our heat pump install. He and John were on time, and left the job site super clean! We are very, very pleased with our new system! We HIGHLY recommend Western Heating and Air and look forward to a long partnership with them – helping to keep our new HVAC system running great!”
Air Conditioner Installation in Cascade, ID 83611
“Nick install an air conditioner at our house and did an excellent job! I highly recommend Western.”
Air Conditioner Repair in Kuna, ID 83634
“Lous was prompt, professional and cordial. He is always kind and we look forward to always having him service our heating and a/c unit.”
Air Conditioner Maintenance in Boise, ID 83709
“Very polite, friendly and professional.”
Air Conditioner Installation in Boise, ID 83702
“I meant to post a review last week but after ANOTHER weekend of record-setting temperatures in Boise I could not let it go any longer– I am super happy with the service I received from all the folks at Western Heating and Air. My Air Conditioner died, and I had a service call from Doug H. He provided all of my options with professionalism and was very kind to help me grasp that my 28-year-old system really needed to be retired. It was basically replacing the failed part or replacing the system, and it was pretty obvious which was the better investment, but they never pushed anything on me. Sam J. was the Project Manager who came out to do the situational assessment and is very personable, and after having been at Western since 1994, is an extremely trustworthy advocate for the company. He explained things, gave me great advice, and included in the bid some modifications to the existing pipes and ducts to make servicing the system WAY more accessible in the future. Sam also talked to me about the many financing options available and I began to feel much more comfortable with the choice to have a new system installed. Shannon was able to schedule the installation in a super quick turnaround as there was another heat wave heading my way.
Josh J. and Serge R. were my install guys and they also were very professional, worked hard, and were so pleasant to work with. And they also explained ALL the things, which I really appreciated. Chris walked me through the financing and made it pretty painless.
I have had the new system for a week now, a HOT week, and it runs like a champ. I am SO thankful!
The whole team at Western Heating and Air is A+++++ in my book- they just made it so easy and I just wish I had the words to express how much I appreciate them all. I would definitely recommend them to anyone with a heating or cooling issue!”
Air Conditioner Maintenance in Caldwell, ID 83644
“Kevin N did a thorough job working on our main AC and our mini-split system. He found a noisy exhaust fan which he replaced. The mini-split needs some adjustment. I received good explanations about the systems. Thanks, Kevin. Great work!”
Air Conditioner Maintenance in Boise, ID 83712
“Mike was knowledgeable and professional, pleasure to work with, explained everything well, appreciate his good service.”
HVAC Maintenance in Meridian, ID 83646
“Came on time, did the work, was polite and personable. 5 stars”
Air Conditioner Maintenance in Boise, ID 83716
“Trey performed maintenance service on our air conditioner. He called beforehand to let me know he was on his way, arrived when expected, and was very professional, knowledgeable, and personable. He cleaned and tested our AC unit and performed some needed maintenance. He described what he was doing and explained the results of his testing. He was a pleasure to work with.”
Air Conditioner Maintenance in Eagle, ID 83616
“Doug is excellent and an asset to Western Heating and Air Conditioning. He is very knowledgeable, efficient, professional, and a very nice man. We know that when he works on our three air conditioners, they will work and be dependable. Thank You, Doug.”
Air Conditioner Maintenance in Boise, ID 83702
“Charity was great! Very thorough, answered my questions and helped me get set up for next year. And tolerated my puppy! Thanks, Charity”
Air Conditioner Maintenance in Eagle, ID 83616
“Dustin has serviced us twice and both times he has been awesome. He’s very friendly, professional, and knowledgeable. You can tell he enjoys the customer interaction and that he loves what he does by the way he takes time to explain the technical stuff in an easy-to-understand manner. We would give 20 out of 10 stars if possible.”
Air Conditioner Maintenance in Boise, ID 83702
“Charity was friendly and professional! Always happy with service from Western Heating and Air!”
Air Conditioner Replacement in Boise, ID 83702
“Dustin and crew did a great job. This was a tough one with very little space for a larger replacement needed to meet the size of the home. When the going gets tough, Dustin gets going! Thanks to the whole crew.”
Air Conditioner Maintenance in Boise, ID 83716
“Michael did a great job. Efficient & friendly with great customer service”
Air Conditioner Maintenance in Boise, ID 83709
“Always pleased with Russ servicing our HVAC which is why I request him!”
Air Conditioner Maintenance in Star, ID 83669
“Chris Arras was right on schedule. He was personable and knowledgeable. He serviced both my HVAC and condenser units promptly. A great service technician.
Thank you.”
Air Conditioner Maintenance in Boise, ID 83704
“Nice guy. Thorough, clean friendly, and professional.”
Gas Furnace Maintenance in Boise, ID 83712
“Prompt and polite, did an excellent job cleaning everything, fixed a problem switch. Happy to have him back any time.”
Air Conditioner Maintenance in Boise, ID 83716
“Very polite
Did an awesome job
Cleaned up
Was very professional”
Air Conditioner Maintenance in Boise, ID 83709
“Trey was wonderful! He was honest, friendly, and educated us on our equipment, and suggested the best options for the maintenance of our AC. He was wonderful with our dog Charlie constantly following him. We can’t say enough good things about him – he’s definitely an asset to your team! Thank you.”
Air Conditioner Repair in Boise, ID 83704
“I have used Western Heating for over 10 years and would highly recommend.”
Air Conditioner Maintenance in Eagle, ID 83616
“Tristin was on time, very friendly, and knowledgeable. Took time to answer all my questions. Informed me of what he had done and ask if I had any further questions. I would be glad to have him service my equipment if necessary at a future date.”
Ductless Mini-Split Maintenance in Boise, ID 83702
“Charity was great, she gave us a call beforehand, letting us know that she was on her way, she showed up on time, she had a pleasant disposition, she surveyed the situation, did the job, and let us know when she was done and gave us a review of what she did and things to look out for. Very professional.”
Air Conditioner Maintenance in Boise, ID 83709
“Joseph Valverde was great. He was on time and went right to the inspection.
He took care of the maintenance issue and explained what was needed. HE left
Everything in order. I feel very good about the equipment that was installed and that
It will be in order, with regular checkups, for a long time.
Thank you, Jan”
Air Conditioner Maintenance in Eagle, ID 83616
“Russ was thorough and explained how the system was operating and answered any questions I had. Very friendly and knowledgeable technician.”
Air Conditioner Installation in Boise, ID 83709
“Scott and his partner were very courteous, professional, and thorough with our installation. They arrived on time and completed their work much quicker than we expected. We are quite satisfied with all aspects of our interactions with Western Heating and Air from sales to installation. Highly recommend them to our community.”
Air Conditioner Maintenance in Boise, ID 83703-3227
“Your technician was quite pleasant and efficient. She performed her service expeditiously and she even put up with my obnoxious dog which I attempted to keep away from her but failed when his collar broke. She did very good work.”
Air Duct Maintenance in Boise, ID 83353
“We were pleased with the service and we appreciate how your company communicates so well with the customers!”
Air Conditioner Replacement in Boise, ID 83713
“Johnny was very professional and friendly. He answered our questions.”
Air Conditioner Maintenance in Boise, ID 83705
“Offered other services and educated me on a product i will purchase next time. Very patient with my loud dogs.”
Air Conditioner Maintenance in Boise, ID 83713
“Today, May 4, Taylor Deason serviced our air conditioner. He did an excellent job and went beyond expectations. Please assign him to our account! He pays attention to detail and works to ensure the complete satisfaction of the client/customer. He takes pride in his work! I would recommend Taylor to anyone who inquires about your company. If possible, I would also recommend that they have Taylor perform the requested service. You couldn't have a better employee. I hardly ever complete a review, but he is exceptional and deserves my time to comment! David”
Air Conditioner Maintenance in Meridian, ID 83646
“I appreciated how thorough and patient Taylor was in explaining what needed to be done and why to my air conditioning unit. He was also kind enough to show me how to use my thermometer and what each function was for. He arrived on time, didn't rush thru the job, and was very professional. I would highly recommend using Western Heating & AC and will use them to service my heating system in the fall!”
Air Conditioner Maintenance in Boise, ID 83713
“Taylor was very thorough and courteous. He explained everything to us. We are very happy with the service he provided and would like to request him again for our next maintenance.”
Air Conditioner Maintenance in Boise, ID 83702
“Professional, friendly and real joy to invite into my home.”
Air Conditioner Maintenance in Meridian, ID 83646
“Very detailed, I watched his work. Great job. Thanks”
Air Conditioner Maintenance in Boise, ID 83709
“Russ is detailed and conscientious and professional! Very pleased with his work.”
Air Conditioner Repair in Boise, ID 83709
“Michael did an excellent job in quickly diagnosing the problem and making the repairs. He also completed our annual A/C maintenance on this call. He was very thorough and did an excellent job. He also found an issue that had not been found by previous technicians and made that adjustment. Michael is very thorough, professional, and personable.”
Air Conditioner Maintenance in Boise, ID 83706
“Taylor was polite, professional, and thorough. You guys are great!”
Gas Furnace Maintenance in Boise, ID 83712
“He was awesome…..tried so very hard to install control”
Air Conditioner Repair in Caldwell, ID 83644
“Cris was very curtious and efficient. He was very quick to find the issue and correct it.”
Gas Furnace Installation in Boise, ID 83705
“Service crew sent out to install my new HVAC system today was a very professional duo. Everything looks great! Same great service a couple of months ago (mid-Winter) to get my 30-year-old furnace running again until I could replace it. I will definitely recommend Dan and the Western team to friends and family!! Thanks again for great service.”
Indoor Air Quality Installation in Boise, ID 83713
“Here on time, completed work and cleaned area”
Air Conditioner Installation in Star, ID 83669
“Jarod was super professional and efficient. He dismantled and took away my A/C unit, and installed a new A/C unit in just a little over 2 hours! I wish all of the contractors that I have used all around our new home were just like him!”
Water Heater Repair in Star, ID 83669
“Cris was awesome. He was professional, on time and courteous. He provided us options for the repair and worked with the vendor to determine warranty options and the best Orion for us. He was thorough and a great guy.”
HVAC Installation in Boise, ID 83704
“These folks are a 1st class operation all the way around.
Good value, professionalism and attention to detail.
Glad that I chose them!”
Air Conditioner Maintenance in Boise, ID 83709
“As usual, Michael was very pleasant, professional and easy to communicate with. It is this type of service that keeps us coming back to your company.”
Gas Furnace Replacement in Meridian, ID 83642
“Russ was super nice and explained the issue with our furnace in great detail which was very helpful. He also noticed a problem with the water heater and explained further how it can be fixed. He saved us a good bit of money! Thank you Russ!”